---
description: Ontdek de plus- en minpunten van Trengo en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
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title: Trengo - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Helpdesk software](/directory/30008/help-desk/software) > [Trengo](/software/177967/trengo)

# Trengo

Canonical: https://www.capterra.nl/software/177967/trengo

Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.nl/software/177967/trengo?page=2)

> Trengo is het klantcontact platform dat alle communicatie kanalen samenbrengt in één duidelijk overzicht.  Maak klantenservice makkelijk\! Opgericht en opererend vanuit Nederland\!
> 
> Oordeel: score van **4.1/5** door 26 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt Trengo?

Trengo is het omnichannel klantcontact platform voor het MKB.  Actief in verschillende sectoren zoals; ecommerce, automotive, travel \& meer.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.1/5** | 26 Reviews |
| Gebruiksgemak | 4.1/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 3.9/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.0/5 | Gebaseerd op alle reviews |
| Functies | 3.9/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Trengo
- **Locatie**: Utrecht, Nederland
- **Opgericht**: 2015

## Commerciële context

- **Beginprijs**: € 125,00
- **Doelgroep**: 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Arabisch, Duits, Engels, Frans, Indonesisch, Italiaans, Nederlands, Portugees, Russisch, Spaans
- **Beschikbare landen**: Argentinië, Australië, België, Brazilië, Canada, Chili, Colombia, Costa Rica, Denemarken, Dominicaanse Republiek, Duitsland, Ecuador, Estland, Finland, Frankrijk, Griekenland, Groenland, Hongarije, Hongkong SAR van China, IJsland en 29 meer

## Functies

- Aanpasbare branding
- Alerts/Escalation
- Autoresponders
- Beheer van Service Level Agreements (SLA's)
- CRM
- Callcenterbeheer
- Chatten/messaging
- Communicatie via meerdere kanalen
- Communicatiebeheer
- Consumentgericht chatten in realtime
- E-mailbeheer
- Enquêtes en feedback
- Geautomatiseerde routing
- Inboxbeheer
- Kennisbankbeheer
- Klantenbinding
- Klantendatabase
- Klantgeschiedenis
- Live chatten
- Macro's/reacties via sjablonen
- Mobiele toegang
- Offline formulier
- Overdrachten en routering
- Personalisatie
- Proactief chatten
- Rapportage en analyse
- Rapportage en statistieken
- Samenwerkingstools
- Third-Party Integrations
- Transcripten/chatgeschiedenis
- Videochat
- Videovergaderen
- Voor meerdere talen
- Waarschuwingen/Meldingen
- Workflowbeheer
- Zelfserviceportal

## Integraties (14 in totaal)

- Asana
- Gmail
- HubSpot CRM
- Instagram
- Mailchimp
- Microsoft Outlook
- Pipedrive
- Shopify
- Slack
- Telegram
- Trello
- Twitter/X
- WooCommerce
- Zapier

## Ondersteuningsopties

- E-mail/helpdesk
- Veelgestelde vragen/forum
- Kennisbank
- Telefonische ondersteuning
- Chatten

## Categorie

- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)

## Gerelateerde categorieën

- [Helpdesk software](https://www.capterra.nl/directory/30008/help-desk/software)
- [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software)
- [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software)
- [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software)
- [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software)

## Alternatieven

1. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1786 reviews)
2. [Zoho Desk](https://www.capterra.nl/software/169505/zoho-desk) — 4.5/5 (2213 reviews)
3. [WhatsApp](https://www.capterra.nl/software/180345/whatsapp) — 4.7/5 (16371 reviews)
4. [Viber](https://www.capterra.nl/software/180348/viber) — 4.4/5 (4060 reviews)
5. [Text Request](https://www.capterra.nl/software/167015/text-request) — 4.6/5 (1193 reviews)

## Reviews

### "Very nice messaging app" — 5.0/5

> **Frits** | *27 januari 2020* | Automotive | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Useful messaging platform for all  channels: Whatsapp, Facebook, SMS, Website chat, Telegram.
> 
> **Minpunten**: They changed their pricing plan, with a half year for existing customers.
> 
> Our clients are helped through various channels, served by Trengo

-----

### "Useful tool in organisations" — 4.0/5

> **Christ** | *21 april 2020* | Groothandel | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Integration of several communication channels
> 
> **Minpunten**: Some useful utilities which you are used to in Outlook are not available in Trengo. But the advantages of Trengo compensate the lack of these utilities. 
Some proposals (with a big advantage for us and the use of Trengo) for a small amendment are not honoured yet
> 
> Good, good support.

-----

### "Lots of potential but needs work" — 3.0/5

> **Josey** | *28 februari 2025* | Horeca | Aanbevelingsscore: 3.0/10
> 
> **Pluspunten**: Having all communications in one place (emails, Instagram messages, phone calls)
> 
> **Minpunten**: That you can not have "draft" messages saved, that the calls sometimes drop
> 
> Trengo has a lot of potential as a product but needs to fix some of the glitches and add more features such as having a "draft" section, and some bugs with the calls. The app is super helpful however it is slow and occasionally glitches as well.

-----

### "Great  feature richt and easy to use software that saves time" — 5.0/5

> **Tim** | *22 april 2020* | Automotive | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: Everthing in one place with an interface that works like a charm and looks good too.
> 
> **Minpunten**: Sometimes it is difficult to see the history of closed tickets that are opened again by a customer.
> 
> Trengo saves us time, brings us closer to our customer and shortens response times.

-----

### "Was not a bad service" — 4.0/5

> **Ericka** | *19 mei 2025* | Medische praktijk | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: It is very interesting because it is AI but also does have humans (US) using it for verification purposes.
> 
> **Minpunten**: I feel like some times I do not get notifications for messages that are coming in. Some times I will have to go looking for messages.
> 
> We liked it in the past but no longer use that service and are now trying a different service since the past 3 years.

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## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/177967/trengo)

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