BentoBox

Great if you know what you need and aren't tech-savvy

Opmerkingen: In short: If you or someone on your team is experienced with building and managing websites, then the extra cost of BentoBox isn't worth it. If you don't have deep technical skills, BentoBox will essentially fill that gap for you with their customer support, and is worth looking more into. Some of the best customer service I've experienced, and certainly the best support for a website builder. You can get a website built and managed for cheaper with another builder like WordPress or Squarespace - but you won't have nearly the support system BentoBox has. Coming from a deep background of building websites, I found the lack of flexibility and customization hindering. But, again, if you don't have deep tech experience on your team, lack of flexibility is a very good thing: less opportunity to mess it up. An important note: BentoBox comes with an array of built-in, restaurant-focused tools in their sites. You can manage and monitor your Yelp profiles, process new leads, start gift cards, etc. BentoBox is ideal for someone who does not have systems in place for managing these. If you already have a CRM, already have a gift card processor, event/reservation management system, etc., you'll end up paying a larger monthly cost for unused tools. I strongly recommend cross-referencing the tools you already have with the tools baked into BentoBox, and gauging the duplicates.

Pluspunten:

BentoBox is just as simple to use as most other drag-n-drop website builders. The Google Tag Manager, Analytics, and other built-in software integrations are very useful. What really stands out is the support - all three years I've been using BentoBox for 3 websites, their customer service answers promptly, thoroughly, and personably.

Minpunten:

This isn't a con to everyone: you are very limited in the advanced changes you can make to your site. You can't access the source code yourself, there's no marketplace of plug-ins, and if you don't see the option in the visual editor, you likely can't do it. But if you're non-technical, don't care to be technical, and just want a darn website up, this is not a con because of the topnotch support. Tell them what you want, and they'll work it up until you're happy.

Great response to issues and concerns.

Opmerkingen: Excellent. Improvements are made always.

Pluspunten:

Improved menu features.

Minpunten:

I would like to see more options for displaying menus creatively. Yen (Japanese yen features for online store)

Just Don't Get Involved!

Pluspunten:

Nothing at all.

Minpunten:

They really don't do anything for the money. Terrible customer service. Chargebacks are targeted on their online ordering platform.

Great Service

Opmerkingen: How much is easier it is to navigate through our website.

Pluspunten:

It's very easy to use, i use it daily. I update our website all the time and its been one of the easiest website builder i have ever used.

Minpunten:

I don't really have anything negative to say about it. Bentobox took over our website a year ago and have helped along the way when i needed it.

Great company

Opmerkingen: Never had any problems with BentoBox. They were great to work with.

Pluspunten:

Very easy to use. They got our site up and running with no problems

Minpunten:

We wanted to have a mobile app as well as having a website

BentoBox Review

Opmerkingen: It is a great product, very easy to use and I would say the only thing to be warned about is that if you want a lot of customisation on your website it would not necessarily be the right product.

Pluspunten:

I love how easy it is to use. Its Media Gallery with being able to centre the photos is very useful. Also the general layout and options for the website are a great starting point for any website. The feature that you can edit the HTML of the website as well on the templates is very useful for customisation.

Minpunten:

There are just a few niggles such as I would love if you could crop photos after you have uploaded them not just during the uploading process. Also it would be useful to have a feature where you can preview what the website will look like on mobile devices not just on the desktop.

Terrible Customer Service

Pluspunten:

Loved the product and it was so easy to set up.

Minpunten:

I loved the product and wanted to continue using it. However I was sold the product at one price and billed a much higher price. When I reached out to see what had gone wrong I received without a doubt the most confusing and terrible customer service I've experienced. After over a month I was finally able to cancel my subscription but am still trying to receive refunds for charges incorrectly billed to me. Would highly recommend taking the terrible customer service into account before signing on and saving all email communication just in case.

Perfect option for Restaurants

Opmerkingen: The first thing most people check out is the website of the restaurant they plan to visit. It's the first impression of their perception and helps us set the tone for their expectations before they even walk through our doors. A great site is a valuable asset.

Pluspunten:

BentoBox focuses solely on restaurants. This makes managing a website an efficient and simple task. The sites they produce look stunning and integrate with just about restaurant related social media and service platform. The customer service is crazy responsive and they roll out new features on a regular basis.

Minpunten:

Nothing. The price is reasonable considering the cost to build a site of this quality.

Making lives so much easier!

Pluspunten:

It's convenient and saves me a lot of time on my day to day routine

Minpunten:

I have no complaints about the software.

Fabulous New Site

Opmerkingen: I have loved working with Bento Box. Even after the initial setup, the customer support is superb.

Pluspunten:

When looking for a new website, I wanted something beautiful that anyone could learn to build/edit. BentBox is a great option because the backend is logical and easy to learn and the finished product is so beautiful.

Minpunten:

I love this product. No complaints here. I even felt like the company created a work-around for our restaurant-hotel combo.

A great option for our company

Opmerkingen: Overall, I love our website. It's functional, user friendly and looks awesome.

Pluspunten:

I like that I can easily add on locations or change menu information.

Minpunten:

With the gift card sales option, we recently had a problem because the charge was fraudulent. Someone ordered a gift card and was issued the card electronically. The card holder claimed that she had not authorized the card. We had proof that it was in fact being used by someone - video footage and receipts. The card holder received her money back. We did not. We were out with the amount plus the amount the person had used on the card. So I said all of this to say that I wish there was a little more verification on the ordering side, or something that would have helped us avoid the situation.

Looks great; easy to use

Opmerkingen: I've found Bentobox to be incredibly supportive of our mission and responsive when we've needed guidance. I appreciate that the product has continued to grow beyond features we were asking for to include great features we didn't anticipate.

Pluspunten:

The websites look great, the content is easy to update, and when we have something to say, we're able to say it directly to our audience.

Minpunten:

I don't think the navigation tools behind the scenes are particularly intuitive. I often feel like I'm digging around for the right box.

Websiter builder for restaurants

Opmerkingen: I recommend this to all restaurant owners looking to branch out to the online market. It specializes in restaurant website building.

Pluspunten:

I am currently using BentoBox to build my website. It is very user friendly and the customer service is excellent. My boss tends to ask many questions and I direct him to the customer service. It is very easy to change menus.

Minpunten:

I did not encounter many cons. It is definitely pricey. But honestly it is worth the price. It saves you from the headache.

Every restaurant should be on BentoBox!

Opmerkingen: Overall, I love this platform and highly recommend it to any restaurant!

Pluspunten:

This software is extremely easy for anyone to use. Tech-savvy or not, this will be a great platform for you. Their entire team is also extremely responsive and helpful! They really work hard to ensure your brand is represented well on a nice, clean website!

Minpunten:

There aren't really any cons, this platform is truly built for restaurants.

BentoBox fills a huge need in the restaurant industry

Pluspunten:

BentoBox offers a straightforward, easy to use, and very versitile website platform for restaurant operators. The back end of websites is easy to navigate, and changes can be made quickly and without hassle. Their technology has built-in SEO tools that make digital marketing easier. The staff at BentoBox are clear, organized, keep their word, and are generally a pleasure to work with.

Minpunten:

No issues to report. They offer a terrific product that is well tailored to the needs of the hospitality industry.

Great Platform

Opmerkingen: Its been great, I always recommend it to new restaurant owners

Pluspunten:

It's Easy to use, to make modifications and updates.

Minpunten:

Sometimes there is a few glitches but they get worked out quickly from support.

Great Customer Service, Easy to Use

Opmerkingen: The websites produced have been beautiful, very easy to use and the customer service is great.

Pluspunten:

The software is very user friendly. If there is a problem, you can always get ahold of someone to help you quite quickly via chat instead of having to pick up the phone.

Minpunten:

It should be easier to see your photo specs for each type of page. When you're delivered the site, you don't get photo specs (though for the most part the site compresses the image for you pretty well). It would be nice to know the optimal image size (maybe in mouse print next to the upload button or in a doc once the site is delivered) so that you're not guessing and then finding out an image won't work once it's uploaded.

Amazing and Easy to use!

Opmerkingen: I have been using BentoBox for almost over a year now and my experience has been AMAZING!!! The team is extremely knowledgeable and always willing to help with any question I have and with any situation I need. Their customer service and support is second to none; I highly recommend BentoBox.

Pluspunten:

I like that the software is extremely user friendly and easy to use with essential no learning curve. I can manage my website with any content I choose and I am able to attract the desired clients that are right for my business. I love that I can make edits daily, weekly, monthly or anytime I want and from anywhere so long as I have an internet connection.

Minpunten:

I have not found anything I don't like yet.

Restaurant website

Pluspunten:

Great looking site Easy to use and update Perfect for restaurants

Minpunten:

So far I haven’t found any negative therefore nothing that I don’t like

Way ahead of the pack

Opmerkingen: Great, a huge improvement from our old website provider.

Pluspunten:

Increase of traffic and revenue almost immediately.

Minpunten:

Long start up process, but worth the wait.

Ease of Use and Customizable

Opmerkingen: In an industry where we are almost all over-extended, it is really nice to have something so simple to use and easy to update. I don't even bother delegating the task to anyone else, because it is so simple, I can do it myself, and quickly.

Pluspunten:

The back end ease of use is incredible -- and the design process was both fun and easy.

Minpunten:

Some of the reporting is scant. There are certain structures that once in place cannot really be changed without an extra cost. And the gift card register is clunky and not super informative.

Worse customer service ever

Pluspunten:

I was hoping that they would build my website within a month.. A month has gone by and now I have paid the membership for something that hasn’t been build. What a joke !!!

Minpunten:

Worse company ever so far take your business somewhere else.

Terrible company to deal with

Opmerkingen: I signed up with Bento Box. Offer good deal on building website. Started to charge me monthly Subscription they charged two months subscription but failed to deliver the product in timely manner. Terrible customer relationship

Pluspunten:

product is advertised really good, functions were good, simple

Minpunten:

design Is way different than what you ask for.

Catering website

Pluspunten:

I like the professional look of my site and ease of use

Minpunten:

It take a little to get used to but definitely approachable

Easy to use website

Pluspunten:

We are a busy restaurant and don't have the time to set up a hip, updated website. Bento Box was exactly what we needed. From first contact to the finished product we have been extremely happy.

Minpunten:

Haven't found any yet. We are very happy with bento box