Groove
Wat is Groove?
Een ideale oplossing voor verkoopautomatisering voor gebruikers van Salesforce en Gmail. Deze oplossing stelt de gehele verkooporganisatie in staat om gepersonaliseerde outreach op schaal te plannen en uit te voeren met gerichte campagnes, om topaccounts aan te trekken met slimme accountgebaseerde verkoopfunctionaliteiten en om de productiviteit te verhogen met behulp van bruikbare analyses. Dit platform ondersteunt toonaangevende verkoopteams over de hele wereld, waaronder Google, Prezi, GoodData, HotSchedules en nog veel meer.
Wie gebruikt Groove?
Chief sales officer, senior of regionale vice-president verkoop, vice-president verkoop, verkoopdirecteur, verkoopmanager, verkooporganisaties, verkoopbevordering.
Twijfels over Groove?
Vergelijk met een populair alternatief
Groove
Andere goede alternatieven voor Groove
Reviews over Groove
Danny
Do More With Less
Opmerkingen: Significantly less manual work to manage a large pipeline of leads and opportunities. My team can focus on getting people on the phone and turning a No into a Yes while Groove takes care of all the pipeline management and messaging in the background. The integration into SalesForce and Gmail is also incredible too and we really leverage the tools like the message and link tracking to have the best timing on when we call customers. It's a great feeling to get the customer on the phone at the perfect time because we were able to see when they were engaging with our messages.
Pluspunten:
With Groove, leads are automatically put into the correct lines of custom messaging that makes guiding a customer through the buyer's journey easy. Before integrating the tool, my team had an extremely difficult time juggling 150+ leads/month coming from various industries and requiring custom lines of messaging. It seemed we were always playing catch-up and never playing from ahead. Now our team can cover significantly more ground and make more sales because Groove has finally automated manual work that should have been gone years ago.
Minpunten:
I run into formatting issues with my templates that can cause major headaches. I'll spend 15 minutes touching up a flow after reviewing the analytics tab. Often times towards the end, I'll adjust one thing, like italisize a sentence, and some crazy formatting bug will ruin the whole thing and change all the spacing and formatting. And it won't let me undo it. It's difficult to describe, but basically, your formatting occasionally goes haywire all the sudden and 1 little adjustment screws up the whole thing. So then I do all the edits over from scratch...
Regina
Great Software, Salesforce Integration, Lead Engagement
Opmerkingen: I have had a great overall experience with Groove! Their customer service is impeccable and my user base enjoys the program.
Pluspunten:
I like that Groove provides an optional dialer with their license package. It provides a dialer within Salesforce so that calls, texts, and emails are all integrated into Salesforce. This makes prospect management a lot easier for my user base and grants transparency for management to see the activities of their reps.
Minpunten:
Implementation was a hurdle, but it was less Groove and more my user base and general growing pains when implementing a new program to a big user base.
Ben
Let down by small points
Opmerkingen: It's overall a good software that integrates well with SFDC and gmail but is let down by small, but incredibly frustrating things. It is slow, it is very easy to delete your work and the most unforgivable thing it has just done to me is sent a flow out with the text in different sizes; I'd typed the email up within Groove itself, it's not like I'd copied and pasted in, it's embarrassing and not what you want a sales email to look like. The tracking features, and the fact it gives insight into all email reads is great, just let down by everything else. Spend some money and sorting out the pain points and then you have a good software but right now it's not finished.
Pluspunten:
Email tracking and integration with SFDC.
Minpunten:
Changes font sizes, generally slow and crashes.
Kristin
Groove, sales representative
Opmerkingen: Industry analysis, lead tracking and customer outreach, organizing data instead of using Excel spreadsheets, and helping me keep track of when I need to use the process to communicate with customers. It was a bit confusing to set up and understand all the features at first. I often find myself falling back on my old techniques because I don't have time to learn how Groove works.
Pluspunten:
My favorite feature in Groove. It allows me to gauge customer interest because I can see when, where and how many times they see the messages I send. I use it to organize all my data. Not having to use Excel or the original source of the data helps me keep everything organized and allows me to take notes, see progress, etc. I can also choose a conversation track/email template which saves me a lot of time. I used the broadcast feature and added several clients to the email broadcast. If the client does not see the original email, the process will automatically send another email. One customer responded to a second automated email requesting a meeting. With over 300 clients, I find it difficult to remember when I need to follow up or send another email. Reserving a time on my calendar saves me a lot of time. Instead of finding a suitable time, I can send a link to my client and they will book me a time that works for both parties.
Minpunten:
Setup process: setting up Groove is complicated. Once I set it up, there were no clear instructions on how to use Groove and its benefits.
Tess
Overwogen alternatieven:
Getting Groovy with Groove
Opmerkingen: Overall it works well for our sales and customer experience teams but the ongoing maintenance and setup were tough.
Pluspunten:
Groove is native to Salesforce and we love this aspect. It allows us to update information directly from Salesforce. Their Support team is great and our CSM is very responsive at answering questions. The Flows are also very practical so that makes day to day outreach easier.
Minpunten:
The implementation process was complicated and there were a lot of unknowns during setup. Groove has been pretty receptive to product feedback but they are still pretty early on in their building so you need to be ok with them not being able to do things.
