JumpCloud Directory Platform

JumpCloud enables remote Workforce

Opmerkingen: The problem that I'm solving is inherent in how we built our business. We have offices around the world, work from anywhere culture, and many cloud bases "as-a-service" solutions that allow us to be agile. JumpCloud allows our IT to be more agile.

Pluspunten:

I like the flexibility in deployment and can use the features at my own pace. For example, integrating JumpCloud to manage Google Workspace while retaining Google Sign-In keeps the employee experience the same while allowing my IT teams to manage the workforce more efficiently. Another feature that I find most valuable is the device management solution, specifically Windows. We can deploy and control systems in seconds from anywhere in the world.

Minpunten:

Directory Insights, a valuable tool for me, is still not polished enough. I would love to see more filtering, custom query building, reporting, and the ability to create alerts.

A management platform with incredible features – and some downfalls

Opmerkingen: JumpCloud is an interesting product in that it's a bit of an all-or-nothing situation. For companies that half-way commit to implementing JumpCloud, it's terrible and confusing. But for the companies I've worked with that have fully committed to making JumpCloud their source of truth for identity management, computer account management, and SSO, it's been great.

Pluspunten:

The parts that work well in JumpCloud are amazing. The best feature, in my opinion, is the local user account management on computers. Being able to remotely reset a password, add a new account, or shut down an account instantly is something that no other SaaS offering can match at this level.

Minpunten:

There are some pretty big gaps in features and functionality. No smart user or computer groups. No FileVault key rotation. Software deployment leaves a lot to be desired.

Works well until it doesn't, then it'll take a long time to get right.

Pluspunten:

Seamless, Platform agnostic SSO and User account management. Cloud LDAP Sync to MS and Google. Does what it says on the tin, Managing Admin and User access is a breeze as is tracking our company assets while working from home. Highly portable (our workforce all WFH as primary place of work since Covid).

Minpunten:

Mac installer is a bit temperamental. Console on mobile is not responsive. Clears saved payment details without warning. Customer Service takes ages (no international support outside US business hours), we had our account suspended and it took over 5 days to get access to our businesses IT SSO.

Holistic And Neutral Solution For IAM And Device Management

Opmerkingen: JumpCloud is the only solution which can provide an authoritative directory, an IdP for SAML and device management combined in a single unified SaaS-based solution. The neutral approach by serving well established standards such as LDAP, SAML and RADIUS for AuthN/AuthZ and having the capability to managed identities (user and their devices) and credentials including SSH-keys on devices is a true differentiator to competitive solutions. On top, JumpCloud's agent for devices enables broad and versatile capabilities to deploy software, configure endpoints and even use this for remediation purposes. Recently, extremely useful additional capabilities have further enabled the value of this solution. Broad insights about systems and the directory itself, consumable via UI and API's, not only helps IT admins in their daily operations, but also serves well for Information Security and GRC-related purposes such as auditing and compliance. Their API's have also enabled capabilities to better orchestrate and automate the on-/offboarding of users and their respective devices and gives good options to venture into ChatOps. New features related to MDM for macOS are now giving an opportunity to further simplify the overall management of the Apple-flee. Especially since macOS Big Sur, the stronger focus on MDM is another enabler.

Pluspunten:

The most important benegit, as highlighted above, is that there is no reliance on any on-premise or self-hosted directory infrastructure. A cloud-native solutions such as JumpCloud allows to operate efficiently without being forced to configure, maintain, operate and secure a footprint-heavy stack.

Minpunten:

Until now, MFA is limited compared to other players in the field like Cisco Duo. More options, such as Push-MFA or even QR-codes to be used as multiple factors during authentication across devices and protocols, including LDAP/RADIUS, would further enable leaner footprints and higher efficiency.

Everything I Need, Without the Aggravation of AD

Opmerkingen: I have been very happy with JumpCloud. I used to run an ActiveDirectory system for the small amount of users I have, and AD is so old, clunky, and often overkill. This is a lightweight solution that can allow you to manage your organization with ease using users, groups, and policies. Setting up a user in another state is just a click away on the panel.

Pluspunten:

Very simple, quick package install that takes seconds. I love that the agent runs as service with a tiny footprint. You make changes using the web console, and they propagate down within a minute. Password syncing is not an issue. Just as if you were using AD, password syncing works fast. I loved how easy it was to setup RADIUS for wireless. I had it up and running within a couple of minutes. Agent installation on our machines was either done by a small installer, or in the case of Linux, a simple copy-and-paste command pasted into the terminal.

Minpunten:

No mobile app yet. I am hoping this will change in the future so I can make changes without having to log into the browser.

Jumpcloud as our primary directory

Opmerkingen: Overall Jumpcloud has been a great way to integrate cloud and operating system logins for our company

Pluspunten:

broad support for many platforms as well as many login languages and operating systems

Minpunten:

I feel like despite paying for the best customer service that we dont always get the most knowledgeable people supporting us

JumpCloud Directory Platform - Windows, MacOS, Linux

Pluspunten:

LDAP as a service, policy and identity management, and user set up (SSO, assigned directories) were all critical features we use on a daily basis and work well.

Minpunten:

Limited policy creation settings, could use custom policies or a larger variety of presets on both Windows and MacOS.

Great LDAP solutions for small businesses

Opmerkingen: Small businesses that need to become more operational mature in handling their staff and managing users but maybe can't afford an on premise Windows server or want to keep everything in the cloud - this is where JumpCloud reigns supreme.

Pluspunten:

The price is probably number 1 thing i like! Free for under 10 users. A great way for me as an IT professional to help smaller businesses get onto a stable platform for properly managing their users and devices, with room to expand as their companies grow. Great integrations with other apps (we use Office365 for most clients). With JumpCloud a small company really doesn't need a Windows Active Directory server on premises any longer.

Minpunten:

No customer service for the free licenses - I get why, but I don't have to like it. It would be less annoying if the knowledgebase was a bit streamlined better. Can be difficult to find How-To information. Usually the article is there but is not intuitive and easy to find.

Great AD alternative

Opmerkingen: With end users using G Suite for file storage and sharing, we are able to manage PCs and end user credentials without needing to deploy Active Directory.

Pluspunten:

Easy to manage web interface with clear categories and policies.

Minpunten:

Client installation on PCs was more complex than I would have liked.

Cloud Directory

Opmerkingen: It simplifies IT structure, while integrating with cloud providers. Really easy to add SAML apps and keep everyone secure accessng with a single authentication.

Pluspunten:

It is really up-to-date to latest technologies and protocols, so that security is at its best. Being SaaS it is easy the deployment. It is an excellent choice to replace local ADs.

Minpunten:

Documentation is not easy to surface. The interface could be much better, as well as some functionalities such as export/import groups.

Replace your old on-prem AD server with Jumpcloud

Opmerkingen: Even without a global pandemic going on, our company is at least 60% remote. Solving the issues of users working remotely is what Jumpcloud specializes in. Cloud first was my philosophy when I began down this road, and JumpCloud definitely fits that model. No longer do you have to maintain on-prem servers and figure out how to securely allow remote access to them just so your users can log into their systems. JumpCloud handles all of that for you and frees you up to focus on more important issues. Its not "Active Directory in the cloud", but its close! What sets Jumpcloud apart from other solutions is their cross-platform support. Their support for MacOS is fantastic, and even linux workstations have some support!

Pluspunten:

Jumpcloud offers 10 users free, forever!

Minpunten:

Without paid support, it can be difficult to adapt to using Jumpcloud if you're not familiar with Active Directory and Group Policies.

A feature-filled platform that you may never get configured correctly.

Pluspunten:

JumpCloud makes big promises, and for some organizations with development teams, they may be able to get it to work.

Minpunten:

I have worked for three organizations that all attempted to use JumpCloud and ditched it due to its complexity and configuration woes.

Great Password management and Authentication tool JumpCloud.

Pluspunten:

One of the thing that I liked about JumpCloud is its security. The platform offers a range of security features, including multi-factor authentication, automated device updates, and user access control.

Minpunten:

Overall great experience, loved the software.

Great Application Getting even Better

Opmerkingen: My overall experience has been nothing but positive. Now that all passwords are sync'd across both local and web services, our users rarely need password resets anymore. Their technical support has been very helpful and responsive in the few (maybe two times in two years?) I've needed to call them.

Pluspunten:

I love its ease of use. Getting started using it was effortless as a single tech doing the work. Its ability to serve as a directory server for G Suite, PowerSchool (LDAP), and WiFi (RADIUS) makes my life so much easier. And it's even great that for G Suite it can be user-specific. We have some accounts that we don't tie into JumpCloud simply because they only need email. JumpCloud can "pull" G Suite Accounts if they already exist, and I love how it can "push" accounts as well for creating new users.

Minpunten:

There are a few niceties that they haven't implemented yet. Extensive logs can easily be pulled via their API, but they aren't available via the web-gui. They also haven't yet managed to implement the ability to manage Google Groups through their interface yet (but that's supposedly coming soon).

JumpCloud is an IT Administrator's Dream if you want value and ease of use

Opmerkingen: The simplicity of use has allowed us to skill up IT Staff quickly to act as System Admins

Pluspunten:

Simplicity, constantly enhancing UI, constantly enhancing features

Minpunten:

Wish the SSO feature was more robust when we procured JumpCloud (we were an early adopter), as we would have possibly opted for it over Okta

Cloud Directory Done Right!

Pluspunten:

JumpCloud offers a versatile interface, responsive support, and they embrace automation. I have used the policies feature to help manage Windows and MacOS. I deploy scripts using JumpCloud extensively, and they offer their own for different actions via GitHub. Various multi-factor authentication methods are supported, which I have used to further secure user VPN connections.

Minpunten:

Managing scripts via the "Commands" window could use some fine-tuning. It can prove difficult to manage many at once or make bulk edits, for example.

Long time customer with all Mac fleet

Opmerkingen: Overall it is fantastic and is getting better all the time.

Pluspunten:

Gave us a single complete IDP solution for all of our systems and services.

Minpunten:

Deploying JumpCloud in a zero touch flow when using a 3rd party MDM is not well supported.

Pricey but Worth it to the Right Organizations

Opmerkingen: With the move to the Cloud for so many applications and the move to the home for so many workers, Active Directory doesn't make sense for the typical organization. Based on trust of devices and better suited for office-centric installations, the "Zero Trust" aspect of JumpCloud allows you to free the users from the office network and safely access corporate data from anywhere with a high degree of security and control.

Pluspunten:

Powerful features allowing you to integrate Single Sign-On and develop a platform for frictionless access from any device to any resource. It gives me as an MSP (Managed Service Provider) the ability to manage access security from a single cloud-based platform.

Minpunten:

Pricing can add up quickly, and a prospective user should carefully plan out your implementation strategy so you can look at their different pricing scenarios and not overbuy. Also, there is weakness in the strategies for security revolving around password resets and for lost/stolen mobile devices.

JumpCloud

Pluspunten:

JumpCloud suited our needs as it solved our lack of IT team time. Constant improvements and new features, nicely designed, nice interface, clear, easy to use. Integration was seamless. Eases our central administration problems and increases efficiency. Aggregation of user directories neatly into one place, great.

Minpunten:

I would appreciate more features for MDM, but that's a detail. We were satisfied with the software overall and found no problems.

It’s a mixed bag….

Pluspunten:

The fact that they offer 10 devices free for anyone is, in my opinion, a great business move to get IT users to at least try the product, if not use it within our personal home labs in order to get that to translate over to those same techs pushing for it to be used at their jobs. They’ve also been making security management easier to use and more main stream for most anyone.

Minpunten:

While they do have legacy ldap integrations, it’s not really all that usable in any meaningful way. Have a synology NAS that you are trying to sync up your user’s ID’s for permissions? Good luck to ya! Use Linux and want more of the features that macOS and windows users have available to them? You gotta do it manually and without a lot of direction.

Microsoft AD Replacement in a Covid Environment

Opmerkingen: JumpCloud allowed us to transform our outdated Microsoft AD platform into one that was exceptionally functional in our highly distributed, covid-disrupted. It also allowed us to manage and keep track of all our workstations and users, manage them in ways we never before could.

Pluspunten:

Setup, distribution, administration and management have all be exceptionally straight-forward. For us, it was the right product at the right time at a reasonable cost.

Minpunten:

Other than some initial ADMU issues that have since been corrected, we've found no major issues with JumpCloud.

Jumpcloud Active Directory

Opmerkingen: When MacOS has been cloned for backups, we encountered error with the Jumpcloud agent requiring it to be uninstalled manually and deleted manually then reinstallation took place.

Pluspunten:

It was very easy to use because of its GUI dashboard. Single Sign On was so helpful that when you configure or reset a password - it's real time when applied to devices.

Minpunten:

If we can integrate features to update OS aside from installed applications, that would be awesome!

Full of Features

Pluspunten:

I love how many features it has. I use it daily as an admin for single sign on and as a directory tool. I also make sure our users use it on our radius network.

Minpunten:

I wish 2 things were different: 1. Remote control or viewing. I would love to have the capability to remotely take control and/or monitor a user's laptop for remote support. 2. I wish the device working with a user worked more seamlessly. By that I mean I've noticed that when I pair a macbook that's registered in our Jumpcloud directory with a user and "Force a password change," the user is locked out of the macbook, (which is good), but then often has problems trying to sign in when they fill out the fields that appear, even when they use the correct old password and try to set a new one. I also wish that touch ID was enabled when the device is paired with a user and I can't seem to find a setting to change that on my own.

The truth cloud directory as a service platform

Pluspunten:

Jumpcloud aggregates several features in one place as a SAAS service. From managing users to deploying policies, software, ... It's an easy way to start managing assets, from people to computers. It provides a wide range of SSO allowing its use straightaway.

Minpunten:

Jumpcloud attempts to support every OS (Mac, Linux, Windows) however it does not provide the same amount of functionality throughout all of those operating systems. Currently, Linux is behind with little functionality compared with the others. Also, the Command execution needs a lot of improvements to give an overall better experience.

Jumpcloud at A-JIS

Pluspunten:

As IT admins for a K-12 school, we like to be able to map different software solutions to our users to manage licenses and to leverage SSO.

Minpunten:

The lack of CSV exports for admin data and having to rely on the API. The API works well so that is not an issue but not all admins are able to leverage it.