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Wat is MYR POS?

Het eerste POS dat is gemaakt voor quick-service en afhaalrestaurants die de kloof overbrugt tussen online en standaard bestellingen. Koomi stopt klantverlies tijdens je piekuren en beschikt over volledig geïntegreerde bestel-apps voor afhaal- en bezorgmaaltijden.

Wie gebruikt MYR POS?

Quick-service gelegenheden met eten en drinken zoals franchises, foodtrucks, sapjesbarretjes, cafés, bakkerijen, delicatessenwinkels, pizzeria's en meer die klantverlies tijdens piekuren willen beheren en reduceren.

MYR POS Software - 1
MYR POS Software - 2
MYR POS Software - 3
MYR POS Software - 4
MYR POS Software - 5

Twijfels over MYR POS? Vergelijk met een populair alternatief

MYR POS

MYR POS

4,4 (98)
US$ 79,00
maand
Gratis versie
Gratis proefversie
62
12
4,4 (98)
4,3 (98)
4,3 (98)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 69,00
maand
Gratis versie
Gratis proefversie
64
18
4,1 (395)
3,5 (395)
3,5 (395)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over MYR POS

Gemiddelde score

In totaal
4,4
Gebruiksgemak
4,4
Klantenservice
4,3
Functies
4,1
Prijs-kwaliteitverhouding
4,3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Shannon
Shannon
Operations Manager at Palm Lane in Canada
Geverifieerde LinkedIn-gebruiker
Horeca, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Palm Lane Review

5,0 6 jaar geleden

Opmerkingen: Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Pluspunten:

It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Minpunten:

I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

Shann
Shann
President in Canada
Geverifieerde LinkedIn-gebruiker
Voedselproductie, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Honest review for 2nd year use.

4,0 2 jaar geleden

Opmerkingen: As a basic POS, it does the job. At the time we were moving from Square POS as we needed a solution that allowed MEV integration. We looked at MYR versus LightSpeed and a few others. While it's a bit cheaper for MYR on the yearly, I am not sure the $300.00 / year savings is worth the lack of features and limited support abilities.

Pluspunten:

When it works, it works well for what it does. It is a pretty limited software though. 3rd party integrations never worked for us and we needed to move to something else (Deliverect). For the price, there are other options that might fit needs better.

Minpunten:

Overall, it's pretty basic. I get the desire to do "quick service" as the primary option. However, this does bring negative sides as well when trying to bring in companies who want to offer more. Other solutions have a basic and more advanced interface (Square POS / Square Restaurant) and it would likely make sense for MYR to think beyond the box they believe the software allows into what the customers actually want.

Mackenzie
owner in Canada
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Btter than some, not the best

3,0 5 jaar geleden

Opmerkingen: Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

Pluspunten:

This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Minpunten:

I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear. Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$ If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

elaine
owner in Canada
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

will be excellent with more flexibility

4,0 3 jaar geleden

Opmerkingen: Not that happy I had problems with former systems and still have with this one. For example, I 'm experiencing problems with the app many times per day. It lags a lot. sometimes it can't take my orders ,I have to redo it many times and the client is waiting and repeating on the phone. You told me it could be my internet network but we only have one in my area and it has those problemes on with the app.

Pluspunten:

on line ordering possibilty although its lack of flexibility.

Minpunten:

Not enough flexibility, I expected more possibiliites to prepare my menu and my delivery possibilities as well as the time it is opened for taking orders even if the store is closed. A detail that make my clients called instead of ordering online. It's upsetting since I hoped the online ordering a lot to facilitate the system. Also I wished to get my client list so I could call them back in case of problems. I have to search a lot to get their info and not earase the order completed in the kitchen app to be able to get in touch with clients. It's a big waste of time. Moreover the list would be important for emailing promotions to them as well.

Jeremy
President in Canada
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Koomi, the point of sale app that we chose!

5,0 4 jaar geleden

Opmerkingen: We save money, we serve more customers and there's no downtime. The customer service is INCREDIBLE. I don't usually make reviews but Koomi's team is so good that I had to. They are very close to their clientele so I feel safe. Accepting payments is one our core operations and we need perfect execution.

Pluspunten:

Koomi is very easy to use. It was very easy to integrate it with Leaves House's team and with our the other softwares and hardwares that we were using. It also works with the SRM (Quebec). Its simplicity helps us to serve the clientèle better and spend less energy on staff training .

Minpunten:

I think there could be some improvements on the analytics side. Having said that, Koomi is very close to their users, their team listens and they are working on that.