Koomi POS

Koomi POS

door Koomi

Wie gebruikt Koomi POS?

Quick-service gelegenheden met eten en drinken zoals franchises, foodtrucks, sapjesbarretjes, cafés, bakkerijen, delicatessenwinkels, pizzeria's en meer die klantverlies tijdens piekuren willen beheren en reduceren.

Wat is Koomi POS?

Het eerste POS dat is gemaakt voor quick-service en afhaalrestaurants die de kloof overbrugt tussen online en standaard bestellingen. Koomi stopt klantverlies tijdens je piekuren en beschikt over een volledig geïntegreerde bestel-app voor afhaal- en bezorgmaaltijden, en integreert rechtstreeks met de mobiele bestel-app van Uber Eats.

Koomi POS - Details

Koomi

https://www.koomi.com/en/

Opgericht in 2015

Koomi POS - Prijsoverzicht

Koomi POS heeft geen gratis versie maar biedt wel een gratis proefperiode. Koomi POS betaalde versie vanaf US$ 69,00/maand.

Beginprijs

US$ 69,00/maand

Gratis versie

Nee

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Mobiel - iOS native

Training

Live online

Webinars

Documentatie

Ondersteuning

24/7 (contact met medewerker)

Online

Functies van Koomi POS

Bakkerijsoftware
Administratiebeheer
Etiketten voor voedingsstoffen en ingrediënten
Klantenbeheer
Loonkostencalculator
Productiebeheer
Receptenbeheer
Receptenkosten
Verkoopbeheer
Verkoopgeschiedenis
Voedingsanalyse
Voorraadbeheer
Analyse van voedingsstoffen
Gratis en gereduceerde maaltijden
Inkoop
Kostenberekening
Menuplanning
Online betaling en financiering
Plateaus volgen
Receptenbeheer
Scholen
Verkooppunt
Voor cafetaria's
Voor zorginstellingen
Voorraadbeheer
Aparte controles
Beheer van cadeaubonnen
Deelcontroles
Leveringsbeheer
Loyaliteitsprogramma
Mobiele toegang
Online bestellen
Rapportage en analyse
Tabellenbeheer
Tips beheren
Voorraadbeheer
Beheer van cadeaubonnen
Elektronische handtekening
Kassasystemen voor restaurants
Kortingsbeheer
Loyaliteitsprogramma
Multilocatie
Profielen van klantenaccounts
Provisiebeheer
Retail POS
Retourbeheer
Streepjescodes scannen
eCommerce-integratie
Factureren
Geïntegreerde boekhouding
Keukenbeheer
Menubeheer
Personeelsbeheer
Rapportage en analyse
Reserveringenbeheer
Tabellenbeheer
Verkooppunt
Voorraadbeheer
Wachtlijstbeheer
Beheer van cadeaubonnen
Kassasysteem voor bars
Kassasystemen voor restaurants
Kortingsbeheer
Ondersteuning van loyaliteitsprogramma's
Prijsbeheer
Provisiebeheer
Retouren bijhouden
Streepjescodes scannen
Toegangsrechten voor gebruikers
Verkoop bijhouden
Voorraadbeheer
eCommerce

Reviews van Koomi POS

5 van 59 reviews worden weergegeven

In totaal
4,4/5
Gebruiksgemak
4,5/5
Klantenservice
4,4/5
Functies
4,2/5
Waar voor je geld
4,4/5
Shannon W.
Operations Manager at Palm Lane
Horeca, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 18-11-2018

"Palm Lane Review"

Opmerkingen: Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Pluspunten: It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Minpunten: I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

  • Bron van de reviewer 
  • Beoordeeld op 18-11-2018
Andi L.
GM
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 12-11-2019

"Perfect POS for a fast paced industry"

Opmerkingen: Before Koomi we did not have any POS system in place. We looked at every available system and Koomi is by far the best in the market. The platform is super easy to use. Staff need very little training to use this POS. Recently we started using Koomi in conjunction with Clover and the experience has been fantastic.

Pluspunten: Koomi is always innovating and updating their process to make sure we are getting the best user experience. They always listen to our feedback and have incredible customer support. The platform itself is very user friendly and can accommodate all types of different service options.

Minpunten: The only issues we've ever had with Koomi are the result of the internet speed / consistency. Customer support always helps target the issue and get us back online asap.

  • Bron van de reviewer 
  • Beoordeeld op 12-11-2019
Mackenzie S.
owner
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    3/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    2/5
  • Waar voor je geld
    2/5
  • Waarschijnlijkheid van aanbeveling
    3/10
  • Bron van de reviewer 
  • Beoordeeld op 24-6-2019

"Btter than some, not the best"

Opmerkingen: Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

Pluspunten: This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Minpunten: I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

  • Bron van de reviewer 
  • Beoordeeld op 24-6-2019
Jean-philippe M.
Operation manager
Entertainment, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    4/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 10-2-2020

"Easy, simple, good value"

Opmerkingen: Overall, great software, easy to use, simple for the staff!

Pluspunten: Easy to set up with admin log in, easy to use for my staff

Minpunten: To connect all the POS with the iPad, printer and clover, you absolutely need customer service to assist you.
No option to add lock screen with multiple user, only one code for the boss and that's it unlike Maitre D where the staff have to put their code before punching the order.

  • Bron van de reviewer 
  • Beoordeeld op 10-2-2020
Maori M.
General Manager
Restaurants, 51-200 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 26-8-2019

"Great Experience"

Opmerkingen: This POS allowed us to centralize all the information in put it all in a cloud that is accessible from many devices. This has allowed our company to work more effectively and improve the customer experience by reducing the processing time of the orders. Would highly recommend!

Pluspunten: Very user friendly, easy to install and set up. Our employees understand how to use it very easily and emphasize that it reduced the line up time we had with our previous system. It looks very sleek because it is just an iPad and paying terminals, which allows to have more counter-top space. The customer service is very personalized, always willing to develop to help our needs. In addition, the reports are all online and we can manage all of our restaurant locations under one dashboard.

Minpunten: no cons so far. Every challenge we had was right away addressed by their customer service and we managed to find solutions that were tailored to our needs.

  • Bron van de reviewer 
  • Beoordeeld op 26-8-2019