Koomi POS

Koomi POS

door Koomi

Wie gebruikt deze software?

Quick service food & beverage establishments like franchises, food trucks, juice bars, cafes, bakeries, delis, pizzerias & more who want to manage and reduce customer loss during peak business hours.

Gemiddelde scores

58 beoordelingen
  • In totaal 4.4/5
  • Gebruiksgemak 4.5/5
  • Klantenservice 4.4/5
  • Functies 4.2/5
  • Waar voor je geld 4.3/5

Productgegevens

  • Beginprijs US$ 69,00/maand
  • Prijsinformatie Starting at $69/mo.
  • Gratis versie Nee
  • Gratis proef Ja
  • Implementatie Cloud, SaaS, Web
    Mobiel - iOS native
  • Training Live online
    Webinars
    Documentatie
  • Ondersteuning 24/7 (contact met medewerker)
    Online

Leveranciergegevens

  • Koomi
  • https://www.koomi.com/en/
  • Opgericht in 2015

Over Koomi POS

The first POS made for quick-service and takeaway restaurants that bridges online and regular orders. Koomi stops customer-loss during your rush and features a fully-integrated ordering app for takeaway and delivery and integrates directly with Uber Eats mobile ordering app.

Functies van Koomi POS

  • Administratiebeheer
  • Etiketten voor voedingsstoffen en ingrediënten
  • Klantenbeheer
  • Loonkostencalculator
  • Productiebeheer
  • Receptenbeheer
  • Receptenkosten
  • Verkoopbeheer
  • Verkoopgeschiedenis
  • Voedingsanalyse
  • Voorraadbeheer
  • Analyse van voedingsstoffen
  • Gratis en gereduceerde maaltijden
  • Inkoop
  • Kostenberekening
  • Menuplanning
  • Online betaling en financiering
  • Plateaus volgen
  • Receptenbeheer
  • Scholen
  • Verkooppunt
  • Voor cafetaria's
  • Voor zorginstellingen
  • Voorraadbeheer
  • Aparte controles
  • Beheer van cadeaubonnen
  • Deelcontroles
  • Leveringsbeheer
  • Loyaliteitsprogramma
  • Mobiele toegang
  • Online bestellen
  • Rapportage en analyse
  • Tabellenbeheer
  • Tips beheren
  • Voorraadbeheer
  • Beheer van cadeaubonnen
  • Elektronische handtekening
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Profielen van klantenaccounts
  • Provisiebeheer
  • Retail POS
  • Retourbeheer
  • Streepjescodes scannen
  • eCommerce-integratie
  • Factureren
  • Geïntegreerde boekhouding
  • Keukenbeheer
  • Menubeheer
  • Personeelsbeheer
  • Rapportage en analyse
  • Reserveringenbeheer
  • Tabellenbeheer
  • Verkooppunt
  • Voorraadbeheer
  • Wachtlijstbeheer
  • Beheer van cadeaubonnen
  • Kassasysteem voor bars
  • Kassasystemen voor restaurants
  • Kortingsbeheer
  • Ondersteuning van loyaliteitsprogramma's
  • Prijsbeheer
  • Provisiebeheer
  • Retouren bijhouden
  • Streepjescodes scannen
  • Toegangsrechten voor gebruikers
  • Verkoop bijhouden
  • Voorraadbeheer
  • eCommerce

De nuttigste reviews van Koomi POS

Palm Lane Review

Beoordeeld op 18-11-2018
Shannon W.
Operations Manager at Palm Lane
Horeca, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
4/5
Klantenondersteuning
4/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Koomi has been a really, really great tool for Palm Lane. We love how straightforward it is to train staff on. I can't wait to see how we both can grow to better streamline processes in the future.

Pluspunten: It's super simple to teach, easy to use and straightforward. Having the iPad setup is a simple tool for our business to use. I also love the app integration and hope that as our business grows, the Koomi Palm Lane app will become the most used app for guest's to use.

Minpunten: I do have a few wishlist items: the ability to "out of stock" items via the app directly, breaking down menu screens so that if we click on a salad it then leads to Protein Options, Salad Dressing Options, etc. (currently it's one giant list that you scroll through), for the Dine-In option via the App, the ability for the guest to choose a table number, some more analytics at the end of the day (better breakdown of "for here" or "to go" processed orders rather than scrolling through the master report).

Easy, fast and good value for money

Beoordeeld op 18-11-2019
Jean-jacques D.
propriétaire
Restaurants, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: From the beginning, a full satisfied experience. Demonstration of the software, implementation of the solution et using since 3 years, including calls to technical support.

Pluspunten: Easy to use, to set up, to learn for employees and low expensive

Minpunten: Constant evolution of the software adapting to technical constraints as restaurants caracteristics

Perfect POS for a fast paced industry

Beoordeeld op 12-11-2019
Andi L.
GM
Levensmiddelen- en drankenindustrie, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
5/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Before Koomi we did not have any POS system in place. We looked at every available system and Koomi is by far the best in the market. The platform is super easy to use. Staff need very little training to use this POS. Recently we started using Koomi in conjunction with Clover and the experience has been fantastic.

Pluspunten: Koomi is always innovating and updating their process to make sure we are getting the best user experience. They always listen to our feedback and have incredible customer support. The platform itself is very user friendly and can accommodate all types of different service options.

Minpunten: The only issues we've ever had with Koomi are the result of the internet speed / consistency. Customer support always helps target the issue and get us back online asap.

Btter than some, not the best

Beoordeeld op 24-6-2019
Mackenzie S.
owner
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer 
3/5
In totaal
3/5
Gebruiksgemak
2/5
Functies en functionaliteit
2/5
Klantenondersteuning
2/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Account manager is a problem solver, jumps to action. On-boarding was far from what you would expect. I had an hour on the phone to learning back of house. Almost identical to the sales pitch. Once you set it up yourself there is very little beyond that and you have to figured it out on the spot from there. As someone who is an owner, working in the restaurant, I have very little time to sit down and trouble shoot new software. We were told there is a one time intro for you or staff but we squeezed in a 15 - 20 minute 101 over the phone the day it was set up. I later asked if there is a handbook or sheet I can hand to new staff? No, there isn't. Fortunately, I have a young and patient staff who are doing their best . We had A LOT of problems with the printer, the Koomi router disconnecting, we were told this was exceptional but what it really was was EXTREMELY inconvenient and reflected very badly on us to our customers. Line ups at brunch with a printer system network only printing 6 out of 20 orders to the kitchen. Long waits, wrong orders, scrambles tables. It was a nightmare. My working hours are 6 am to 6 pm most days (with an admin day once a week) and my liaison at Koomi works from 9 - 5, Monday to friday. I am only able to address this during my "off" hours after work and this led back and forth phone calls and emails and this was not the "support" I expected. Worst was my staff were extremely frustrated and I wish I could have been assisted them with more info.

Pluspunten: This product was an a significant upgrade from the original POS we inherited with the purchase of our business. I appreciate being able to see detailed and itemized reports. This data has saved me time since I not longer have to input sales analysis stats. I also appreciate it's "real time" updates from the dash board to the master Koomi.

Minpunten: I did not find it seamless or the design as intuitive as square or cluster ( which each have their own pros and cons). Visually the lay out of the items in each category does not mach our needs and the lack of any color doesn't allow for easy menu scrolling. There are a lot of little details that are not very well thought out ex. Customer orders a coffee and a sandwich. We process it as for here - it prints in the kitchen. Moments later the customer decided to take it with them or add another item, it is then reprocessed and re printed to the kitchen. This can cause the kitchen to be wasting food. Also, no split bills option is a constant issue for us. All updates made on dashboard have to apply to your restaurant and your app. You are essentially giving your online customers the same access as you would in house staff BUT it's not obvious if you're not a familiar user and how to use each option isn't clear.
Example: We sell a sandwich, when you have to option to make it a combo for a set price. My in house staff will highlight the sandwich (10), then select "combo"(4.75) from the sandwiches options. Then are the specifics of that combo soup (0), salad (0), tea(0), type of tea (0), coffee (0). So sandwich combo = 14.75$
If they use the app they can select sandwich (10), then they are not obligated to select make it a combo before that can select soup(0) , salad (0), coffee (0), or tea (0). So they can select sandwich (10) + Soup (0)+tea(0) = 10$

Perfect for quick service!

Beoordeeld op 14-11-2019
Lewis W.
owner
Levensmiddelen- en drankenindustrie, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
5/5
In totaal
5/5
Gebruiksgemak
4/5
Functies en functionaliteit
5/5
Klantenondersteuning
5/5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: Very easy to use, very easy to train new employees and very easy to set up and change menu items.... its just very easy...

Minpunten: not very much back end reporting. would like more detailed reports with time of day, week and month spending trends.

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