Wij helpen bedrijven al 17 jaar
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Customerly
Wat is Customerly?
De beste software voor de levenscyclus van klanten: ondersteuning, automatisering en feedback.
De perfecte livechat volledig geïntegreerd met je platform. Videogesprek geïntegreerd met Schermdeling. Screenshots.
Wie gebruikt Customerly?
Customerly helpt wereldwijd meer dan 3000 bedrijven om klanten te werven, te automatiseren en te behouden. SaaS-eigenaars, webkantoren, marketeers en lokale bedrijven maken elke dag gebruik van Customerly.
Twijfels over Customerly?
Vergelijk met een populair alternatief
Customerly
Andere goede alternatieven voor Customerly
Reviews over Customerly
Customerly does a lot of things well
Opmerkingen: After switching from Intercom—because it became unbearably expensive— we've tried two or three similar products, but ultimately, we chose Customerly. We use it to interact with leads and clients, email and drip campaigns, and host Paymo's Knowledge Base. It offers excellent value for the price, and the support and responsiveness of the team are on another level.
Pluspunten:
The workflows are very customizable and allow me to set up advanced drip campaigns, track performance, and ensure each of our customers has a pleasant and helpful onboarding experience. For the level of complexity that it offers, Customerly is pretty intuitive.
Minpunten:
There are no significant issues, only a few features missing that we used in previous software.
Reactie Customerly
2 jaar geleden
Thank you so much, Laurentiu, for your kind words and to have chosen Customerly over other solutions. We'll do our best to close any gap and bring you more solutions for the fairest price on the market!
Eerder overwogen alternatieven:
Amazing perfect experience!
Opmerkingen: Customerly is helping us to improve our support and also increase our clients engagement satisfaction rate.
Pluspunten:
The features that provides are the perfect ones in order to run a SaaS business like ours. Is perfect for client support and also notifying them about new updates and product releases. We love the software!!
Minpunten:
Minor aspects are that we would like to make an integration with zapier on our slack channel when we receive a message from a client. But this is super minor. They provider other useful zapier intergations.
Reactie Customerly
2 jaar geleden
Thank you so much Sergios for your kind words. We love to see we can help other SaaS founders to better engage and communicate with their customers.
Got sick to plans and prices changes
Opmerkingen: We were coming from an enterprise solution (Intercom) so already knew the value of real-time customer interaction. We simply moved to Customerly for cost reduction, but we'll probably move away for the same reason we left Intercom.
Pluspunten:
Even though the quality of the software (issues and bugs) is not comparable with other big companies of this market, there's a very wide set of functionalities.
Minpunten:
We're one of the first customers, using software since beginning of 2017. It started as free forever, then moved to "pay this and you'll get it free forever", than .... opsss.... sorry but you have to migrate to a monthly plan ... than .... opsss .. sorry but we introduce a limit on number of contacts in your plan and you have to move to enterprise plan, than .... opssss ..... by now on if you want to keep your 4 users you have to move to another plan, then.... opssss .... we changed monthly plans again, then .... opsssss... enterprise plan has another limit (not written anywhere) of 5000 contacts, so you have to pay more and now they locked a functionalities. Honestly we're part of the customers that let Customerly exists right now, and I'm sick of this creative and ridiculous change of plans and costs
Reactie Customerly
4 jaar geleden
Hi Federico, Thank you for your time. We were expecting this since you threatened us to get a better price on your Customerly account. During the last 3 years, we updated our pricing based on our client's feedback and finally, we have now well-structured pricing that people can understand and identify with it. We believe our plans are still competitive against our competitors. When Federico reached out to send a newsletter to 5K people, he was managing 6,2K contacts that needed an upgrade. We proposed the related Enterprise plan to manage his grown list of 6,2K contacts. This system has been built to avoid smart people to take advantage of Customerly and send unlimited newsletter by creating small chunks of contact lists for each send. The exact strategy Federico wanted to use. We tried to explain this but he just didn't want to listen and preferred to threatening us with this review. Fortunately, we have thousands of customers that love and respect what we do every day.
Eerder overwogen alternatieven:
Awesome Product
Opmerkingen: Incredibly happy with the software. Works flawlessly and has all the features that a business might need and more. Been using Customerly for a long time and am happy with it. I have recommended it to other business as well.
Pluspunten:
- Smart assign - Really cool icons - Very nice interface.
Minpunten:
- Dashboard could be a less confusing and clutter free.
Hands-down the best customer support app
Pluspunten:
It was very easy to set up and use. From day one I could migrate to Customerly and manage our customer support smoothly.
Minpunten:
I don't use all the features so y perception is limited, but so far I don't have anything to complain about the tool
