UserTesting

Wie gebruikt UserTesting?

Productteams, marketeers, digitale leidinggevenden en leidinggevenden op het gebied van klantervaring in verschillende sectoren, waaronder de detailhandel, financiële diensten, gezondheidszorg, B2B en consumententechnologie en meer.

Wat is UserTesting?

Met UserTesting kan elke organisatie de beste klantervaring bieden die wordt aangedreven door menselijke inzichten. Met het platform voor on-demand menselijke inzichten van UserTestings kunnen bedrijven in verschillende sectoren nauwkeurige klantgerichte beslissingen nemen op elk niveau en met de snelheid waar bedrijven behoefte aan hebben. Met UserTesting creëren productteams, marketeers, digitale leidinggevenden en leidinggevenden op het gebied van klantervaring vol vertrouwen en snel de juiste ervaringen voor alle doelgroepen, waardoor de merkloyaliteit en omzet toenemen.

UserTesting - Details

UserTesting

https://www.usertesting.com/

Opgericht in 2007

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UserTesting - prijsoverzicht

UserTesting heeft geen gratis versie maar biedt wel een gratis proefperiode.


Gratis versie

Nee

Gratis proef

Ja

UserTesting - implementatie en ondersteuning

Ondersteuning

  • Kantooruren
  • Online

Implementatie

  • Cloud, SaaS, Web

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van UserTesting

  • Analyse
  • Beheer van enquêtes/peilingen
  • Beheer van negatieve feedback
  • Dashboard
  • Gegevensverzameling via meerdere kanalen
  • Kennisbeheer
  • Klantensegmenten
  • Predictieve analyse
  • Sentimentanalyse
  • Tekstanalyse

Bekijk de volledige lijst van Customer experience software

  • Animatie
  • Bruikbaarheidstests
  • Gebruikersonderzoek
  • Gebruikerstrajecten
  • Heatmaps
  • Niet-gemodereerd testen
  • Prototypen genereren
  • Schermactiviteit vastleggen
  • Voor mobiel
  • Voor websites

Bekijk de volledige lijst van UX-tools

UserTesting alternatieven

Meer alternatieven voor UserTesting

Reviews van UserTesting

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,4
Klantenservice 4,4
Functies 4,5
Waar voor je geld 4,6

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Rabindranath robby S.
Usability and Functional Tester
Informatiediensten, Zelfstandig ondernemer
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 24-3-2020

"UserTesting Review"

Opmerkingen: Overall, I like Usertesting's communication with testers who are using their app and website. They are able to get back to you as soon as they can. The app may crash at times which can be annoying, but they give out frequent tests and is the most used website. I would continue to use their app and website. I just wish some of the crashes were fixed.

Pluspunten: I like the app a lot. The design of the app is very sleek. The functionality works good where I do not have many problems with it when it comes to tapping on the menu or when I receive tests. I am able to communicate with Customer Support fairly fast and they are able to compensate when it comes to finding bugs at times. They also have an option where you can check to see other tests on the laptop / desktop which they can allow you to test multiple devices. You do get paid to take their tests and they are very good about giving payment. Though, it may take a little longer to receive at times.

Minpunten: There are times when the app takes a long time to open after receiving a test. There are other times while you are taking one of the tests which you received that there will be lag time for a minute when clicking on the plus sign. Once tapping on the plus sign on the app, it may freeze, and take awhile to get to another page they may request for you to use. Sometimes after you do that, the app crashes.

  • Bron van de reviewer 
  • Beoordeeld op 24-3-2020
James R.
User Experience Research Analyst
Luchtvaart(maatschappijen), 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 28-1-2020

"UserTesting Review"

Opmerkingen: Love it and have recommended it to friends in the same field.

Pluspunten: First and foremost their customer service and feedback is beyond anything I have seen. If I run a user test and there is an error not only will they get back to me in real time, they will walk you through what caused the error so you can avoid it in the future.
As for the product itself it took me about a day to feel like a power user, its very intuitive and is such a welcoming UI.

Minpunten: Every once and a while prototypes using adobe XD will cause about 5% of testers to load a prototype that does not work.

  • Bron van de reviewer 
  • Beoordeeld op 28-1-2020
Geverifieerde reviewer
Senior Product Manager
Internet, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 20-2-2021

"Outstanding Usability Tool"

Opmerkingen: UserTesting is an awesome tool to get high quality feedback about your products in a matter of minutes. As an example, I might have three different potential designs for a new feature that I want to test. I can show all three designs to a testing panel and receive qualitative and quantitative feedback that is clear, insightful, and meaningful. As a software product manager, it's awesome when you have data to support your product decisions. UserTesting provides that data. Again, I highly recommend it for product managers, designers, usability researchers, and anyone else looking to gather customer and product feedback.

Pluspunten: UserTesting is an essential tool for any product management, design, or usability team. In a few minutes, it's so easy to set up and design your own usability test. And the best part is that there's no need to recruit participants. Through upfront screener questions, you can leverage UserTesting's panel of high quality testers, with responses typically available within a matter of hours (or sooner). As a Product Manager, I've run several tests with UserTesting and the responses I receive really help to guide our product roadmap decisions. I highly recommend it.

Minpunten: Occasionally (i.e. 1 in 50), you might encounter a tester who shouldn't be on the panel, but UserTesting is really good about replacing that person with a new tester if you request it. Other than that, I struggle with citing any negatives for UserTesting. It's a terrific tool.

  • Bron van de reviewer 
  • Bron: GetApp
  • Beoordeeld op 20-2-2021
Craig S.
Small Business Owner
Kleding en mode, Zelfstandig ondernemer
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    2 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 1-8-2020

"Usability Testing made simple"

Opmerkingen: My overall experience with UserTesting platform is good because it was able to help me determine user experience hurdles which my customers were facing. So, I could combine those qualitative insights with quantitative analytics from Google and come up with an optimization plan for my website. Once I fixed those high priority usability issues, I saw a high lift in customer engagement, drop in cart abandonment and spike in conversions. Hence, the dollars invested in UserTesting to test my website more than paid for it.

Pluspunten: I use UserTesting platform to do website usability testing for my own e-commerce site. So, I can know if my customers are having issues with how my website is designed or if its content is not relevant to customers' expectations. I hire testers through UserTesting platform at an affordable cost. And, give a specific use case. For example, browse a product detail page and confirm if the user was able to navigate to it quickly. And, once the user landed on product detail page, did he find the content per his needs. I was able to improve conversion rate and revenue driven from my e-commerce site through UserTesting.

Minpunten: I sometimes get test results where the audio and video of the user test is not of top quality. Because the user may not have the best headphone or microphone or a stable noise-free environment when testing. If UserTesting team can ensure testing equipment used is of highest quality, the insights gleaned from those tests will be more reliable and actionable for e-commerce businesses like mine. Additionally, sample size of user tests is sometimes too low to trust the results. Because only one or two testers may have tested a specific use case. So, the user testing team should ensure minimum number of test results.

  • Bron van de reviewer 
  • Beoordeeld op 1-8-2020
Samuel A.
UX Researcher
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-12-2020

"Amazing tool"

Pluspunten: I guess the tool overall is very easy to use,
you'll find your test have participants assigned in less than 20/30 min or around 2 hours for live conversation moderated tasks.
The team at Usertesting is also amazing and always willing to help out.

Minpunten: there are a few things that need improvement, but these are very small things and mostly on new functionalities that are being worked on.

  • Bron van de reviewer 
  • Beoordeeld op 10-12-2020