--- description: Ontdek de plus- en minpunten van Vee24 en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Vee24 - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer engagement software](/directory/30906/customer-engagement/software) > [Vee24](/software/173701/vee24) # Vee24 Canonical: https://www.capterra.nl/software/173701/vee24 Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/173701/vee24?page=2) > Liveplatform voor klantgerichtheid met spraak, video, sms en co-browsing voor web, mobiele en kioskgebaseerde programma's. > > Oordeel: score van **4.7/5** door 13 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Vee24? Vee24 is het liveplatform voor klantenbinding, vertrouwd door 's werelds meest toonaangevende consumentgerichte merken. Met spraak, video, sms en co-browsing voor web, mobiele en kioskgebaseerde klantgerichtheid. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 13 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.7/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.4/5 | Gebaseerd op alle reviews | | Functies | 4.7/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Vee24 - **Locatie**: Boston, VS ## Commerciële context - **Beginprijs**: US$ 1,00 - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Chromebook (desktop), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Albanië, Amerikaanse Maagdeneilanden, Andorra, Anguilla, Antigua en Barbuda, Aruba, Bahama’s, Barbados, Belarus, België, Belize, Bermuda, Bosnië en Herzegovina, Britse Maagdeneilanden, Bulgarije, Canada, Costa Rica, Cuba, Cyprus, Denemarken en 69 meer ## Functies - Aanpasbare branding - Activiteitendashboard - Autoresponders - Beheer van klantervaringen - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - E-mailbeheer - Engagement tracking - Feedbackbeheer - Geotargeting - Klantgeschiedenis - Live chatten - Mobiele toegang - Offline formulier - Overdrachten en routering - Proactief chatten - Rapportage en analyse - Third-Party Integrations - Transcripten/chatgeschiedenis - Visuele analyse - Voor meerdere talen ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) ## Gerelateerde categorieën - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Alternatieven 1. [Text Request](https://www.capterra.nl/software/167015/text-request) — 4.6/5 (1193 reviews) 2. [Viber](https://www.capterra.nl/software/180348/viber) — 4.4/5 (4058 reviews) 3. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24046 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "The ultimate tool for an unparalleled customer service experience" — 4.0/5 > **Carlos Orlando** | *22 juli 2023* | Computerhardware | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels. > > **Minpunten**: I would like to see improved is the stability of the platform in terms of connection and performance. > > The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help. ----- ### "Perfect for what we needed" — 5.0/5 > **Zee** | *4 januari 2023* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The product is very easy to use and user friendly. It also brings in great results > > **Minpunten**: Can be glitchy sometimes, connection issues > > Great working with the Vee24 team. Very helpful and any issues are resolved. ----- ### "Schuh LTD" — 4.0/5 > **Dale** | *21 december 2022* | Detailhandel | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: We have been a partner since 2011The product has helped us meet initial and ongoing business objectives through many development features and transition across platforms (desktop, tablet, mobile)Implemented a chatBOT, also helped us achieve a reduction in head count freeing up agents to deal with more complex queries. The software is agent friendly and the functionality is easy to use. The inclusion of WhatsApp to our service offer so far has proved successful - keen to develop further.Software has so many capabilities such as video and keen to explore other areas in our roadmap which we haven't had the opportunity to do yet. > > **Minpunten**: Video not on.Releases are generally not straightforward - there have been times we have had to roll things back and on occasion we have highlighted issues to Vee24 we feel should have been picked up during their internal testing.Reporting/Dashboard - inconsistencies with data and due to the nature of our business function having real time visibility of these numbers is essential. > > Overall; we feel we have a good working relationship with Vee24 - it would be desirable to have clarity on our account/client team at Vee24 to further develop our working relationship. ----- ### "A Seamless Service" — 4.0/5 > **Karen** | *19 december 2022* | Detailhandel | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: The gradual improvements has meant we can now offer a more professional and seamless service. > > **Minpunten**: Mobile Phone view - Co-share can still be tricky to navigate. > > Overall Experience is good. They are open to development and seem to have a good understanding of what we need as a business. It would be great to get more feedback from Vee24 on what competitors are doing better and what we could improve on. ----- ### "Review from Macy at Time4Sleep" — 5.0/5 > **Macy** | *3 januari 2023* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: It is very simple to use but very effective, we do not have any problems whilst using the software. > > **Minpunten**: The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers. > > My overall experience with Vee24 has been great ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/173701/vee24?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/173701/vee24) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | nl | | | nl-BE | | ----- ## Gestructureerde gegevens