R.O. Writer

door Progressive Automotive Systems

Wie gebruikt R.O. Writer?

Onafhankelijke en gefranchiseerde autogarages en bandenwinkels in de VS en Canada. Van kleine tot grote winkels, waaronder bedrijven met meerdere winkels.

Wat is R.O. Writer?

R.O. Writer Shop Management Software helpt autogarages en bandenwinkels slimmer en sneller te werken. Kenmerken zijn onder andere Smart eCat, die de prijs en beschikbaarheid van onderdelen voor 10 leveranciers in 10 seconden tegelijkertijd controleert. Andere functies: Planning, debiteuren, crediteuren, voorraadbeheer, marketing, multi-store oplossingen en meer. Plus: de R.O. Touch mobiele app die eigenaren, serviceschrijvers en technici verbindt via mobiele technologie, waaronder sms'en en digitale inspecties.

R.O. Writer - Details

Progressive Automotive Systems

http://www.rowriter.com

Opgericht in 1989

R.O. Writer - prijsoverzicht

R.O. Writer heeft geen gratis versie maar biedt wel een gratis proefperiode.


Gratis versie

Nee

Gratis proef

Ja

R.O. Writer deployment and support

Ondersteuning

  • Kantooruren

Implementatie

  • Cloud, SaaS, Web
  • Geïnstalleerd - Windows
  • Mobiel - iOS native
  • Mobiel - Android native

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van R.O. Writer

  • Administratiebeheer
  • Arbeidsloon
  • Beheer van onderdelen
  • Factureren
  • Inventarisatie
  • Klantendatabase
  • Offertes
  • Onderhoudsplanning
  • Payrollbeheer
  • Plannen
  • Servicegeschiedenis
  • VIN-decoder
  • Voertuigen bijhouden
  • Werkorderbeheer

Bekijk de volledige lijst van Auto-onderdelen software

  • Arbeidsloon
  • CRM
  • Factureren
  • Offertes
  • Onderhoudsplanning
  • VIN-lookup
  • Volgen van servicegeschiedenis
  • Voorraadbeheer
  • Werkorderbeheer

Bekijk de volledige lijst van Autoreparatie software

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Reviews van R.O. Writer

Read all reviews

Overall rating

3,7/5

Average score

Gebruiksgemak 4
Klantenservice 3,4
Functies 3,9
Waar voor je geld 3,5

Review software

Share your experiences with other software buyers.

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Erich M.
Owner
2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 29-1-2019

"Great system for the European repair industry"

Pluspunten: I pushed for RO Writer when we decided to open our own shop due to the great experience I had at another shop. The system is well built and is VERY customizable so we can build it more to our everyday use. I like the fact that is integrates World Pac as that is our main parts source. My partners have only been working with the system for a few days and already love the overall simplicity of it and how relatively intuitive it is. The scheduler is another great feature so we are able to see what we have at a glance. We also like the training that comes along with getting the program as they make sure that you understand the basics of the system and provide plenty of guidance time and time for any questions. Customer support has been great so far and sales was a great experience as we were only sold what we were looking for and did not feel pressured to get anything we didn't need.

Minpunten: The only real issue we have at the moment with RO Writer is the accounting software integration is provided by a third-party vendor. This requires an additional up front cost and then a monthly fee thereafter so RO Writer can integrate with Quickbooks. It would be nice if RO Writer would offer this integration with the system rather than having a third party vendor, but at the same time RO Writer makes a great product.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 29-1-2019
Kevin P.
Owner
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 6-3-2019

"RO Writer 2019 Gen 2 Migration"

Opmerkingen: My workflow has improved significantly since the migration / upgrade. My employees are using the software far more effectively. We even took advantage of training that RO Writer offers and it has been a breath of fresh air for us. In conclusion, I had issues with my previous set up, RO Writer made promises that If i upgraded to Generation 2, a lot of my issues would be eliminated. I appreciate that they were right and that they made it incredibly easy.

Pluspunten: 1. Had problems with querying data (IE History) Was told that this issue would go away if I migrated to Generation 2. I was skeptical. RO Writer was absolutely correct. Looking up info is now incredibly fast thanks to the SQL Server back end.
2. Sales, Install and Training called me WHEN they said they would and everything worked around my schedule, couldn't have asked for it to go better. The team was fantastic.
3. I have several different POS systems. RO Writer is my favorite when it comes to ease of use, hands down.

Minpunten: I honestly don't have any cons to list here. I am upset that I didn't migrate to Generation 2 sooner.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 6-3-2019
Dean S.
All Positions at all times
Automotive, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    2 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    2 /5
  • Waarschijnlijkheid van aanbeveling
    1/10
  • Bron van de reviewer 
  • Beoordeeld op 26-7-2019

"Was decent, then bad, then abysmal"

Opmerkingen: 9 years of honeymoon promises, updates, new sales reps, always promises and no delivery. For the last 5 years I averaged over 20 hours per both on tech support calls. That should say enough right there.

Pluspunten: Details. You want reports, you got ‘em.

Minpunten: Almost everything else.
Just gets worse with each iteration.

  • Bron van de reviewer 
  • Beoordeeld op 26-7-2019
Keith A.
Service Manager
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 24-9-2019

"RO Writer easy to use"

Opmerkingen: The day to day use of RO Writer has become a natural part of our days.

Pluspunten: Very easy to use, integrates with Quickbooks, easy to make labor lines to suite customer complaints, very customizable, has a DVI system that allows techs to attach pictures to RO.; allows text communications between service writers and tech which increase efficiencies. Has text capabilities from Service writer to customer and allows customer to text back for increased approval times; etc.

Minpunten: It is not designed to manage a large inventory (works great on a small inventory)

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 24-9-2019
Geverifieerde reviewer
Owner
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 6-6-2018

"Great program to organize repair orders for Auto Business"

Opmerkingen: Helpful in organizing all aspects of automotive database.

Pluspunten: Easy to input information into the system. Keeps customer database and inventory organized. Easy to check customer's history on vehicles

Minpunten: RO Writer is not always easy to navigate. It took some time to learn. Sometimes has glitches, however Customer Service is available to assist.

  • Bron van de reviewer 
  • Beoordeeld op 6-6-2018