Wat is Swell?

Swell helpt bedrijven om het proces van het vastleggen van klantfeedback en online beoordelingen te vereenvoudigen. Met een mobielgerichte benadering maakt Swell realtime interactie met de consument mogelijk via de kanalen waar de meeste mensen bekend mee zijn, zoals sms en e-mail.

Wie gebruikt Swell?

Swell is gericht op bedrijven met fysieke locaties. Veel klanten die Swell gebruiken, bevinden zich in de gezondheidszorg, detailhandel, dienstverlening of horeca.

Swell - Details

Swell CX

Opgericht in 2016

Swell - Details

Swell CX

Opgericht in 2016

Video's en afbeeldingen van Swell

Swell-video
Swell Software - 1 - miniatuur
Swell Software - 2 - miniatuur
Swell Software - 3 - miniatuur
Swell Software - 4 - miniatuur
Swell Software - 5 - miniatuur

Vergelijk de kosten van Swell met soortgelijke producten

Vanaf

N.v.t
N.v.t
N.v.t
US$ 299,00/maand

Gratis versie

Gratis versie Nee
Gratis versie Ja
Gratis versie Nee
Gratis versie Nee

Gratis proef

Gratis proef Ja
Gratis proef Ja
Gratis proef Ja
Gratis proef Nee

Swell - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Implementatie

  • Cloud, SaaS, Web
  • Android (mobiel)
  • iPhone (mobiel)
  • iPad (mobiel)

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van Swell

  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Beheer van meerdere kanalen
  • Beheer van negatieve feedback
  • Bewaking
  • CRM
  • Campagnebeheer
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Communicatiebeheer
  • Dashboard
  • E-mailbeheer
  • Engagement tracking
  • Enquêtes en feedback
  • Feedbackbeheer
  • Gegevensverzameling via meerdere kanalen
  • Gegevensvisualisatie
  • Integratie van sociale media
  • Integraties van derden
  • Kennisbeheer
  • Klantensegmenten
  • Live chatten
  • Markeren
  • Predictieve analyse
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Scores en reviews
  • Sentimentanalyse
  • Slepen en neerzetten
  • Tekstanalyse
  • Trendanalyse
  • Visuele analyse
  • Voor meerdere talen
  • Waarschuwingen/Meldingen
  • Widgets
  • Workflowbeheer
  • Zoeken/filteren

Bekijk de volledige lijst van Customer experience software

  • 360-gradenfeedback
  • AI/machine learning
  • API
  • Aanpasbare branding
  • Aanpasbare formulieren
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Aanpasbare velden
  • Aanpasbare vragen
  • Activiteiten volgen
  • Activiteitendashboard
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Bewaking
  • CES-enquêtestructuur
  • CRM
  • CSAT-enquêtestructuur
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Customer journey mapping
  • E-mailbeheer
  • Engagement tracking
  • Enquêtes en feedback
  • Feedbackbeheer
  • Gegevens importeren en exporteren
  • Gegevensvisualisatie
  • Integratie van sociale media
  • Integraties van derden
  • Klantendatabase
  • Klantensegmenten
  • Markeren
  • NPS-enquêtestructuur
  • Opmerkingen/notities
  • Oproepen rapporteren
  • Prestatiemeetwaarden
  • Proces- en workflowautomatisering
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Realtime meldingen
  • Realtime rapportage
  • Scores en reviews
  • Sentimentanalyse
  • Sjabloonbeheer
  • Slepen en neerzetten
  • Sms-berichten
  • Toegangsopties/machtigingen
  • Toezicht houden op klachten
  • Trendanalyse
  • Visuele analyse
  • Voor meerdere talen
  • Waarschuwingen/Meldingen
  • Widgets
  • Workflowbeheer
  • Zoeken/filteren

Bekijk de volledige lijst van Customer satisfaction software

  • AI/machine learning
  • API
  • Aanpasbare rapporten
  • Antwoordbeheer
  • Beheer van klantervaringen
  • Bewaking van sociale media
  • Campagneanalytics
  • Campagnebeheer
  • Campagneplanning
  • Contentbeheer
  • Engagement tracking
  • Enquêtes en feedback
  • Hashtag tracking
  • Integratie van sociale media
  • Integraties van derden
  • Klachtenbeheer
  • Merken volgen
  • Multilocatie
  • Postplanning
  • Rapportage en analyse
  • Realtime controle
  • Realtime meldingen
  • Reviewaanvraag
  • Reviewmelding
  • Reviews controleren
  • Reviews delen
  • Reviews genereren
  • Reviewweergave
  • SEO-beheer
  • Sentimentanalyse
  • Sjabloonbeheer
  • Sms-berichten
  • Trefwoorden bijhouden
  • Visuele analyse
  • Widgets
  • Zoeken/filteren

Bekijk de volledige lijst van Reputatiemanagement software

  • API
  • Aanpasbare branding
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Antwoordbeheer
  • Badgebeheer controleren
  • Beheer van enquêtes/peilingen
  • Beheer van klantervaringen
  • Beheer van negatieve feedback
  • Bewaking
  • CRM
  • Campagnebeheer
  • Chatten/messaging
  • Communicatiebeheer
  • Dashboard
  • E-mailbeheer
  • E-mailherinneringen
  • Engagement tracking
  • Enquêtes en feedback
  • Feedbackbeheer
  • Gegevens importeren en exporteren
  • Herinneringen
  • Inkoop en ontvangst
  • Integratie van sociale media
  • Integraties van derden
  • Maatschappelijk delen
  • Multichannel campagnes
  • Multilocatie
  • Opmerkingen/notities
  • Prestatiemeetwaarden
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime gegevens
  • Realtime meldingen
  • Reviewaanvraag
  • Reviewmelding
  • Reviews controleren
  • SEO-beheer
  • Scores en reviews
  • Sentimentanalyse
  • Sjabloonbeheer
  • Sms-berichten
  • Sociale promotie
  • Visuele analyse
  • Voor meerdere talen
  • Waarschuwingen/Meldingen
  • Website-integratie
  • Widgets

Bekijk de volledige lijst van Review management software

Alternatieven voor Swell

Meer alternatieven voor Swell

Reviews over Swell

Lees alle 212 reviews

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,6
Waar voor je geld
4,7

Reviews op basis van score

5
171
4
31
3
7
1
3

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Stephen a. V.
Stephen a. V.
Marketing Manager in VS
Geverifieerde LinkedIn-gebruiker
Bouw, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Better option than Podium

5 4 maanden geleden

Opmerkingen: Very easy to set up and very nice to have a great customer support team.

Pluspunten:

Cost effective- easy to communicate with support

Minpunten:

There are glitches that happen occasionally

Nicole T.
Marketing Coordinator in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

BirdEye was good; Swell is GREAT!

5 12 maanden geleden

Opmerkingen: I’m writing this review because I have been very happy with Swell in our first 3 months of use. The software has exceeded my expectations! I have also been absolutely thrilled with Swell’s customer service. I always get an answer or solution within the day of my inquiry. Fantastic!

Pluspunten:

Swell is very easy to implement, and the dashboard is intuitive and user-friendly. My favorite Swell feature is one I thought might be a negative: customers leave a review after only one click. Why would a one-click system be a negative? We previously used BirdEye and were very happy with them. Unfortunately, a programming glitch did not allow our practice management software to function with BirdEye on our server, so we had to part ways. But one BirdEye feature I really appreciated was a system to help guide unhappy customers to contact us directly instead of leaving a poor review on Google or Facebook. As a marketer, I try to avoid negative reviews like the plague! What I didn’t realize was that BirdEye’s “safety valve” involved extra screens for even the most enthusiastic customer to click through. When we switched to Swell, our sales representative convinced me that, based on our practice’s outstanding history of 5-star reviews, we likely didn’t need that safety net. Additionally, he was certain the one-click-to-leave-a-review system would lead to more customers leaving reviews. He was absolutely correct! We averaged 1-2 reviews a week with BirdEye, but have already had several days in which we received 5-7 reviews per day(!!) with Swell!

Minpunten:

The two details I have asked Swell to address are: - A small review counting badge that we can install in the header of our website (they are working on it). - For our replies to reviews to be visible in the Swell review scroll that we have on our website. Again, I hear the technical wizards at Swell are working to fulfill this request.

Rebecca S.
Owner/Operator in VS
Vrije tijd, reizen en toerisme, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Would not Recommend. Waste of Money.

1 3 maanden geleden

Opmerkingen: My overall experience with Swell was horrible. Not only to have issues from the start, but I was misled about a seasonal contract, as I am a seasonal business.
So being trapped in to a contract where the claims of service are not being met. My number of reviews went down after starting Swell.
This is a true salesman style company, great word tracks and presentation, but nothing to back up the claims.

Pluspunten:

The only good thing I can say is that the software was easy to use and learn. However, useless it may have been.

Minpunten:

I experienced constant issues with the integration. Took over 45 days to get the Swell integration complete and working after being told it would seamlessly integrate to Fareharbor. Of course this used up my trial time as well. So you can guess what happened next. Reviews were not sent to every customer as was claimed to happen once the integration was complete. Response at getting reviews went down once Swell took over the review requesting.

Jack S.
Dentist in VS
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

We love SwellCX

5 2 jaar geleden

Opmerkingen: We are able to quickly gain reviews from patients of our dental practice. These reviews can easily be responded to through the platform. We have grown with new patients seeing the number of reviews we have as well. It is a very cyclic process that is growing moving forward.

Pluspunten:

This software seemlessly integrated with our system to send review requests daily. Since the implementation we have gotten about 25-30 reviews per month. This was compared to the 5 per month we were getting in the previous timeframe with a different platform.

Minpunten:

We have had no issues with the program. Any customization was addressed quickly from support and resolved our concerns. The only thing that could make it better would be saving some money. However, it is already well worth the price that we pay.

Jake G.
EVP Client Strategy in VS
Ziekenhuis- en gezondheidszorgbranche, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Best Tool on Market to boost patient engagement

5 2 jaar geleden

Opmerkingen: their customer support and training support is terrific. It was easy to setup and even easier to use.

Pluspunten:

The webchat tool is designed as a lead generation tool first, which helps patients, website visitors, and staff engage via text instead of tethering them to the computer. I also love the automated system to invite patients to leave reviews straight to Google without too many clicks. consistently seeing 25% more reviews come through Swell than any other tool being used in the dental industry.

Minpunten:

The fact that we can't do automated appointment confirmations or reminders via SMS or online booking. They already integrate with most practice management softwares so I can't imagine this would be difficult to do.