PushPress

Exceptional. Seems biased...

Pluspunten:

My review ratings seem really biased, but I’ve only had really good experiences with Push Press and their customer service. They are proactively solving problems before I even knew that they were problems that need to be solved. The software is convenient the athletes that I coach haven’t had any problems using it, and I couldn’t really be much more satisfied.

Minpunten:

The only thing that I wish they did better was texting clients back-and-forth. It is not a vital piece of our business

We're in this together

Opmerkingen: Like any relationship, there are going to be ups and downs, at the end of the day I'm glad to feel that PushPress is "in the fight" with us which is not something every member management software can say

Pluspunten:

Customer Support is phenomenal and they're constantly improving the product and adjusting to current trends / issues

Minpunten:

The thing I like least about PushPress is that I didn't switch to them sooner

PushPress is fantastic!

Opmerkingen: Love it!

Pluspunten:

First, their customer service is AMAZING! You can tell they're also gym owners and understand our problems. Second, it's just so easy to use and their reporting is really, really, good.

Minpunten:

Their member app and the "test user" spam. We stopped using their app forum with our members because the test user they say we need to have in their just spams everything. Further, the test user has signed up for and taken the last spot in a waitlisted class blocking someone from else from training. Very odd!

Really poor experience from PushPress

Opmerkingen: Unfortunately, we've had a really poor experience with PushPress. The website they designed took weeks to update and then due to more errors on their side it was not accepted by Google for the two weeks before and after the new gyms opened. This had a huge impact as no one could view our website or join on line during pre sale and the few days after we opened. The customer service response was poor. We have had repeated issues with payments not being taken and embarrassment with prospective members being unable to pay. The system cannot adjust a start date and payments to the future, something that should be a simple, so is unusable for pre sales of gyms. None of this was highlighted in advance. I could go, on, but simply put the system has been unreliable and cost us money and time to date on bookings, payments and integration with google.

Pluspunten:

The App is user friendly and easy to use

Minpunten:

The website integration failed to link my website to google, which had a massive impact on our gym launch. Payments are unreliable and have often failed, meaning unable to process payments. Waivers were not added or duplicated causing member frustration or members to not have waivers at point of joining and classes disappeared, making bookings initially unreliable.

Push Press - Best Gym Software & Gym Owner Support!

Opmerkingen: We spent a significant amount of time and due dilligence in efforts to select the best gym software to launch our business. We choose Push Press and pleased with the decision more and more as we use their current key features and see the work the team puts in to serve Gym owners and their clients by constant improvements to the software platform.

Pluspunten:

Ease of Use & Implementation - quick and easy timeline for implementation. Great training and tutorial videos, plus great customer support. Dashboard - quick view of the most important information as a gym owner and coaches on a daily basis. Class schedule, At-Risk Member, Leads Report, and check-ins / class reservations. Lead Process & Follow-Up - Allows for quick follow-ups, assigning leads, and tracking their progress to membership. Ability to leave notes and change status help with managing the process between team members. Reporting - Financials, At-Risk Members, Membership Allocations, and more provide source of valuable information when assessing health of business and making business decisions. Integrations - a wide variety of key integrations for websites, workout trackers, social media, communication/email platforms and google analytics. Customer Service - great training videos and resources, plus content to help gym owners grow themselves, their clients, and their business.

Minpunten:

Sign-up Form Customizations - would love to see customizable forms for fitness challenges and other event sign ups that link into lead management process. Capability is avaiable but would love to see additional development.