Wat is UXPressia?

UXPressia is een online tool voor het in kaart brengen van het klantentraject, het creëren van persona's en impactkaarten. Het is een optimale balans tussen op stickers of tabellen gebaseerde oplossingen met een intuïtieve interface op basis van slepen en neerzetten en tal van aanpasbare functies.
Met UXPressia ontwerp en lever je een uitzonderlijke ervaring aan je klanten. Visualiseer je klantentrajecten, creëer persona's, analyseer contactpunten in multi-channel interacties en nodig medewerkers uit om samen trajecten in kaart te brengen en online te delen.

Wie gebruikt UXPressia?

Teams en afdelingen van bedrijven van verschillende omvang die bereid zijn om persona's voor gebruikers/kopers te definiëren en gebruikers- en klantentrajecten in kaart te brengen om producten en diensten met een uitzonderlijke klantervaring te ontwerpen.

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Twijfels over UXPressia? Vergelijk met een populair alternatief

UXPressia

UXPressia

4,7 (74)
Niet beschikbaar in jouw land
US$ 16,00
maand
Gratis versie
Gratis proefversie
20
Geen integraties gevonden
4,7
(74)
4,6
(74)
4,8
(74)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Waar voor je geld
Klantenservice
Meeste beoordelingen
US$ 9,99
maand
Gratis versie
Gratis proefversie
59
20
4,4
(105)
4,2
(105)
4,5
(105)

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Reviews over UXPressia

Gemiddelde score

In totaal
4,7
Gebruiksgemak
4,7
Klantenservice
4,8
Functies
4,6
Waar voor je geld
4,6

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
81%
4
15%
3
3%
1
1%
Shai
Shai
Founder (Part-Time) in Canada
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Flawless customer experience and a great product!

5,0 4 jaar geleden

Opmerkingen: UXPRESSIA has helped me produce a living breathing Customer Journey Maps along with Persona profiles and Impact maps for clients in a quick and efficient way. Anyone who's ever had to put such documents together knows how hard it is to create them from scratch, keep them in a centralized location and allow for multiple people to view and edit them. UXPRESSIA solved this with their tool. This WILL save you time (and money), make you more productive all while making you look highly polished in front of clients. My clients loved this so much, that one even printed a 5ft by 4ft version of their own customer journey map created with UXPRESSIA, to hang in his office! Thanks,​ UXPRESSIA!

Pluspunten:

UXPRESSIA offers a unique combination of great value combined with great features. The UXPRESSIA managed to combine 3 different tools into one well-integrated tool, resulting in a flawless customer experience. I love the ability to create personas, which I can then use within my Customer Journey Map while creating an impact map which can pull info from the persona tool. All this includes the ability to share the projects with other UXPRESSIA users or allow others to see your work as well (without a UXPRESSIA subscription). It's a whole lot of power and a whole lot of bang for your buck!

Minpunten:

It's rare that I say this, but this product is in many ways flawless. Yes, there are new features they could add, but then again, like any software its a work in progress. The best part is this...​ Got an idea, suggestion or bug report? The UXPRESSIA team wants to hear it! And unlike many others, they actually listen!

Alex
Growth Manager in Canada
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

Amazing SAAS platform that enables Service Design Thinking at the next level

5,0 3 jaar geleden

Opmerkingen: Integrating service design thinking into a marketing agency is no small feat, especially one with a dynamic and highly demanding clientele. Integrating UXPressia into our work-flow has simplified a large portion of our customer research phase by providing seamless and easy to use cloud-based tools. The quality of exports is phenomenal and easy to use, increasing the speed and value of the deliverables we provide to our clientele.

Pluspunten:

Extremely intuitive and easy to use to the platform. The integration into Google Data Studio allows for seamless automation and ease of reporting to our clients. We've completed removed redundancy from the process while improving the value provided to our internal team and clients alike.

Minpunten:

Missing the Service Blueprint Map from the package. Though not part of the Customer Experience Mapping Journey, it is an incredibly helpful tool to augment the experience. UXPressia does offer an incredibly smart workaround and allows integration of Miro Boards (Previously real-time boards.)

David
Instructor in Canada
Schoolleiding, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Amazing teaching tool for UX and Journey Mapping

5,0 4 weken geleden Nieuw

Pluspunten:

The product offers amazing flexibility to customize the various project elements to the needs of my students. Additionally, the speed at which they are able to learn and utilize the tool is a testament to the UXPressia's usability.

Minpunten:

Managing users is a difficult process within the educational context as you have to manually invite users and then manually delete each user. This process can be a little time consuming since this has to be done every term for 40+ users.

Reactie UXPressia

4 weken geleden

Hi David! We are glad to serve your purpose, and thank you for this well-written and constructive feedback :) As far as managing your students more effectively, you can reach out to our live chat on our UXPressia platform and express your idea, and we will make sure to take it into consideration.

Henrik
Henrik
Lead Information Architect in Denemarken
Geverifieerde LinkedIn-gebruiker
Design en ontwerp, 501-1.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Overwogen alternatieven:

OK starting point for customer insights mapping

3,0 3 jaar geleden

Opmerkingen: Really great to get yourself started and have the personas live outsite powerpoint but in a shared tool. Also, produce your customer journeys super fast to align the product team on the over CX as well as pinpoint true pain points.

Pluspunten:

Super easy interface. Create a solid customer journey in minutes and personas in seconds. You can fully customise your personas as well as customer journey. The best element is impact mapping, which allows you the support your product decision process and align with overall strategic intents.

Minpunten:

The software seams like it's in an early state. Many times it forgets to save the current state of e.g. a persona. Also, it's quite annoying that you cannot fully customise your persona. The grid is always either in thirds, in halves or full width. You can only make a high persona, not a wide. Finally, the edit options of the components in the personas (content types) are somewhat limited.

Olga
Olga
Senior Business Analyst in Belarus
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

My favourite application for CJMs and Personas creation and discussion

5,0 4 jaar geleden

Opmerkingen: I use the app for every project and it became almost indispensable for our team. We create customer journey maps and personas while sitting in a meeting together and improve them later: in Uxpressia it's extremely simple, quick and clear. Before we had started using the app, we used a wall or a board with stickers, but they didn't live for a long time. In the app we have all our boards in one place- accesible, updated and ready to reuse.

Pluspunten:

As I said, it's my favorite app for personas and CJMs, it's fantastically easy to use, friendly designed, really mature and responsive. We always use an option of group work and sharing, they are very nice. Also, we ofter use Impact Mapping and this feature is really ideally designed: it shows only needed info, in needed structure, in a very usable way.

Minpunten:

Frankly speaking, I cannot find any issues with such an application. We do like it and recommend it for all teams with product-oriented approach.