Rippling

"Great product, friendly service"

Opmerkingen: Rippling makes it easy for my employees to get paid, track PTO, do open enrollment for healthcare and it handles all the tax/compliance stuff with ease.

Pluspunten: Rippling's Payroll is seamless and easy and their support in setting everything up (and transferring from my old provider was flawless). We manage our Benefits, PTO, Payroll, Worker's Comp all through their software. For benefits and Worker's Comp, it integrates with third parties seamlessly (our health insurance broker and a Worker's Comp company Rippling works with). But overall, I've appreciated their service above all else - requests are quickly and politely answered (not like my previous provider)

Minpunten: The reporting features leave a lot to be desired, but I can see them improving as they go. Today's payroll run surfaced a brand new report that wasn't there just two weeks ago, so I'm hopeful this is an area they are devoting more attention to.

"Great Overall Business Product "

Opmerkingen: Rippling has saved me time and money overall. Combining all HR aspects with payroll, apps, and equipment is the best bundle of services you could ask for, especially when you are dealing with multiple roles and departments.

Pluspunten: Rippling is extremely intuitive and easy to use! They make payroll a breeze each wee and walk you through ever step of the way. They integrate easily into QB and other platforms. The PTO tracking system is quite extensive and allows for easy tracking of employees hours and is very easy for employees to use when requesting time off. Pricing is very competitive and has saved our non-profit a lot of funds when compared to what we were using previously.

Minpunten: The only con with Rippling is that they do not have a customer service phone line to call, all inquiries are done via email.

"So many things in one platform"

Pluspunten: I love the ease of use for onboarding new employees. Being able to provision IT accounts, sign crucial documents, build an employee profile from our ATS and create custom PTO plans per each location we have, is AMAZING! For a one-person department, Rippling has made my life so much easier.

Minpunten: Two areas in which the product can be improved. A more functional organizational chart (visually speaking) and more functionally in doing static documents like a text function to fill out the forms.

"Horrible service and on boarding "

Opmerkingen: Their system is nothing more than the API hub to other third-party service providers. You're paying to connect to your other services through their interface, which costs additional for each service on a per-person level. There are many more affordable solutions with better interface and customer service. To prove how outdated and horrible their system is, they declined my payment (even though I provided my full account info with their rep on the phone that was chewing on the phone, letting me figure everything out instead of trying to help me). I tried to reach my rep, that he disappeared. Due to the inconsistency and the low-level onboarding, I decided to cancel and not proceed with the service. Right after I canceled the service, they went into my account and started to withdraw money without my consent! I doubt that any of these reviews are legitimate. I have found the same reviews on different channels, basically plagiarized.

Pluspunten: I didn't like anything once I signed up.

Minpunten: -ZERO Customer Service
-Horrible Onboarding for someone who advocates themselves as an onboarding service
-Constant upsell for every single thing in the system, even after I selected the everything from their highest level package there is still cost for even a simple API for your email or Salesforce and much more!
-User Interface is extremely outdated
-Functionality is exaggerated.

"Why did I wait so long to make the switch!?"

Pluspunten: The implementation team was super helpful and gave step by step tasks to complete while providing assistance as needed.
The streamlined HR, Payroll, Security features were a huge benefit to my small business.

Minpunten: I am hopeful that additional features will present themselves so that we can further integrate employee communication, reviews, etc.