---
description: Ontdek de plus- en minpunten van Zendesk WFM en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: Zendesk WFM - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [Workforce management software](/directory/30210/workforce-management/software) > [Zendesk WFM](/software/170953/tymeshift)

# Zendesk WFM

Canonical: https://www.capterra.nl/software/170953/tymeshift

Pagina: 1 / 2\
Volgende: [Volgende pagina](https://www.capterra.nl/software/170953/tymeshift?page=2)

> Software voor personeelsbeheer ontworpen voor Zendesk om je volledige contactcenteractiviteiten beter te beheren.
> 
> Oordeel: score van **4.9/5** door 18 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

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## Overzicht

### Wie gebruikt Zendesk WFM?

Organisaties die Zendesk Suite gebruiken voor klantenondersteuning. Dit platform is bedoeld om ondersteuningsteams op Zendesk te helpen de sprong voorwaarts te maken, van chaotische spreadsheets tot duidelijke digitale oplossingen.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.9/5** | 18 Reviews |
| Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.9/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.8/5 | Gebaseerd op alle reviews |
| Functies | 4.7/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: Zendesk
- **Locatie**: San Francisco, VS
- **Opgericht**: 2007

## Commerciële context

- **Beginprijs**: US$ 25,00
- **Prijsmodel**:  (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Cloud, SaaS, Web
- **Ondersteunde talen**: Bulgaars, Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Grieks, Hindi, Hongaars, Indonesisch, Italiaans, Japans, Koreaans, Nederlands, Noors, Pools, Portugees, Roemeens, Russisch, Spaans, Thai, Tsjechisch, Turks, Vietnamees, Zweeds
- **Beschikbare landen**: Argentinië, Australië, Brazilië, Canada, Denemarken, Duitsland, Filipijnen, Finland, Frankrijk, IJsland, Ierland, India, Israël, Malta, Mexico, Nederland, Noorwegen, Portugal, Singapore, Verenigd Koninkrijk en 3 meer

## Functies

- Aanwezigheid bijhouden
- Aanwezigheidsbeheer
- Beheer van verlofuren
- Budgettering/prognoses
- Geautomatiseerde planning
- Personeelsbeheer
- Rapportage en analyse
- Roosterbeheer
- Third-Party Integrations
- Wisselen van dienst

## Ondersteuningsopties

- E-mail/helpdesk
- Kennisbank
- 24/7 (contact met medewerker)

## Categorie

- [Workforce management software](https://www.capterra.nl/directory/30210/workforce-management/software)

## Gerelateerde categorieën

- [Workforce management software](https://www.capterra.nl/directory/30210/workforce-management/software)
- [Personeelsplanning software](https://www.capterra.nl/directory/30756/employee-scheduling/software)

## Alternatieven

1. [Clockify](https://www.capterra.nl/software/169607/clockify) — 4.8/5 (9235 reviews)
2. [Paylocity](https://www.capterra.nl/software/86714/webpay) — 4.3/5 (1822 reviews)
3. [Connecteam](https://www.capterra.nl/software/153140/connecteam) — 4.6/5 (5060 reviews)
4. [Jibble](https://www.capterra.nl/software/156992/jibble) — 4.8/5 (1646 reviews)
5. [Agendrix](https://www.capterra.nl/software/148280/agendrix) — 4.8/5 (212 reviews)

## Reviews

### "Great & Functional Tool" — 5.0/5

> **Mohamed Amine** | *30 oktober 2024* | Facilitaire diensten | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: I use the product as part of a customer support team that uses Zendesk to manage our resources to reply to clients and such. I love the coordination level that Zendesk achieves and its efficiency when it comes to team work. It also has many add-on tools and is easilty integratable with many customer support related products, making the work environment quite whole and self-sufficient.
> 
> **Minpunten**: As much as the functionalities provided are great, I often run into bugs, connection issues and find myself having to reload the page a few times as I work. It's not a huge deal as a simple cache clear or reload fixes it most of the time. A bit annoying but it's nothing out of the ordinary.
> 
> All in all, I have a positive experience with Zendesk WFM, I haven't had the chance to try other WFM tools myself, so I can't give a comparative opinion, but I'm quite satisfied with the tool.

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### "Great tool for IT, HR, and EHR." — 5.0/5

> **AJ** | *22 januari 2026* | Ziekenhuis- en gezondheidszorgbranche | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Zendesk has a very simplistic approach. The layout, the functionality, the consistency; all makes for a well rounded product. Ticketing, Contact management, form generation, and reporting are the biggest components for us. Each function seamlessly.
> 
> **Minpunten**: Occasionally, my staff has a tough time searching for things. This is partly due to the limitations in establishing contacts with the information we track. Other tiers offer better form collection information that would eliminate the issue. Zendesk also works with other form tools to get this job done.
> 
> Overall, our experience is fantastic. When an issue has come up, either the knowledgebase or support are quick and easy to deal with\!

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### "Best Value and Support in the Work Force Management Game" — 5.0/5

> **Luis** | *15 oktober 2021* | Meubels | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: Analytics, ease of set up, customer support and user friendly system for the agents.
> 
> **Minpunten**: I love the system, but there are a few suggestions I have made regarding the reporting metrics and Tymeshift is always willing to listen to my suggestions and funnel up to the development team.  That is rare in my experience with vendors.
> 
> Tymeshift has been an absolute pleasure to work with since I made the decision to sign with them over other options in the work force space.  The initial setup and onboarding was smooth and our account representative \[SENSITIVE CONTENT\] has been with us every step of the way.  Even though I probably bug more then I would like, they never make me feel like I'm not being heard or supported.  This is honestly what I appreciate the most.  Systems can be improved and modified, but that level of care you can't teach.  It has to come naturally.  Can't end this review without also giving shout outs to the technical support team who responds within minutes of my ticket request.  Tymeshift is full of MVP's, too many to name, but you know who you are.

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### "Reliable and Flexible for Remote Work" — 5.0/5

> **Haley** | *26 maart 2026* | Medische praktijk | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: While Zendesk is a strong all in one platform, it works best for remote work environments. It allows teams to manage tickets, chats, emails and customer interactions all in one place.
> 
> **Minpunten**: I feel as though when first learning Zendesk, the software can feel overwhelming and complex without the in person support.
> 
> Overall, Zendesk has provided a reliable and flexible work experience for remote work. It offers all the tools needed to manage customer service efficiently from home.

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### "Helpful for onboarding as a remote employee" — 4.0/5

> **Geverifieerde reviewer** | *23 december 2024* | Management non-profit organisaties | Aanbevelingsscore: 6.0/10
> 
> **Pluspunten**: It makes it helpful to communicate with my HR staff and IT staff.
> 
> **Minpunten**: It wasn't always super intuitive but it was helpful overall.
> 
> Its made things easier for onboarding in my remote job.

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## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/170953/tymeshift)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| en | <https://www.capterra.com/p/170953/Tymeshift/> |
| en-AE | <https://www.capterra.ae/software/170953/tymeshift> |
| en-AU | <https://www.capterra.com.au/software/170953/tymeshift> |
| en-CA | <https://www.capterra.ca/software/170953/tymeshift> |
| en-GB | <https://www.capterra.co.uk/software/170953/tymeshift> |
| en-IE | <https://www.capterra.ie/software/170953/tymeshift> |
| en-IL | <https://www.capterra.co.il/software/170953/tymeshift> |
| en-IN | <https://www.capterra.in/software/170953/tymeshift> |
| en-NZ | <https://www.capterra.co.nz/software/170953/tymeshift> |
| en-SG | <https://www.capterra.com.sg/software/170953/tymeshift> |
| en-ZA | <https://www.capterra.co.za/software/170953/tymeshift> |
| es | <https://www.capterra.es/software/170953/tymeshift> |
| es-AR | <https://www.capterra.com.ar/software/170953/tymeshift> |
| es-CL | <https://www.capterra.cl/software/170953/tymeshift> |
| es-CO | <https://www.capterra.co/software/170953/tymeshift> |
| es-CR | <https://www.capterra.co.cr/software/170953/tymeshift> |
| es-DO | <https://www.capterra.do/software/170953/tymeshift> |
| es-EC | <https://www.capterra.ec/software/170953/tymeshift> |
| es-MX | <https://www.capterra.mx/software/170953/tymeshift> |
| es-PA | <https://www.capterra.com.pa/software/170953/tymeshift> |
| es-PE | <https://www.capterra.pe/software/170953/tymeshift> |
| fr | <https://www.capterra.fr/software/170953/tymeshift> |
| fr-BE | <https://fr.capterra.be/software/170953/tymeshift> |
| fr-CA | <https://fr.capterra.ca/software/170953/tymeshift> |
| fr-LU | <https://www.capterra.lu/software/170953/tymeshift> |
| nl | <https://www.capterra.nl/software/170953/tymeshift> |
| nl-BE | <https://www.capterra.be/software/170953/tymeshift> |
| pt | <https://www.capterra.com.br/software/170953/tymeshift> |
| pt-PT | <https://www.capterra.pt/software/170953/tymeshift> |
| sv | <https://www.capterra.se/software/170953/tymeshift> |

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