--- description: Ontdek de plus- en minpunten van Customer Communities en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customer Communities - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Klantenservice software](/directory/22/customer-service/software) > [Customer Communities](/software/170758/insided) # Customer Communities Canonical: https://www.capterra.nl/software/170758/insided Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/170758/insided?page=2) > Het online communityplatform van InSided is daadwerkelijk SaaS: geen extra kosten of ontwikkelingsbronnen nodig, eenvoudig in te stellen en op te schalen. > > Oordeel: score van **4.3/5** door 12 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Customer Communities? Voornamelijk voor B2B-softwarebedrijven en telecomaanbieders, maar dit platform ziet ook veel interesse van bedrijven in B2C-software, online consumentendiensten en -hardware. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.3/5** | 12 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 3.8/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Gainsight - **Locatie**: Redwood City, VS - **Opgericht**: 2009 ## Commerciële context - **Beginprijs**: US$ 1.000,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Chinees, Chinees, Deens, Duits, Engels, Fins, Frans, Iers, Italiaans, Nederlands, Oekraïens, Portugees, Russisch, Spaans, Tsjechisch, Zweeds - **Beschikbare landen**: Andorra, Australië, Belarus, België, Bosnië en Herzegovina, Canada, Cyprus, Denemarken, Duitsland, Estland, Finland, Frankrijk, Griekenland, Groenland, Hongarije, IJsland, Ierland, Israël, Italië, Kroatië en 22 meer ## Functies - Aanpasbare branding - Aanstellen (van personeel) - Activiteiten volgen - Activiteitendashboard - Alerts/Escalation - CRM - Catalog Management - Contentbeheer - Discussions/Forums - Engagement tracking - Enquêtes en feedback - Gezondheidsscore - Ideation - Inkomstenbeheer - Integratie van sociale media - Kennisbankbeheer - Klantenbinding - Ledenlijst - Modereren - Opmerkingen/notities - Rapportage en analyse - Rapportage en statistieken - Samenwerkingstools - Tekstbewerking - Third-Party Integrations - Toegangsopties/machtigingen - Volgen en analyseren van gebruik - Waarschuwingen/Meldingen - Wachtrijbeheer - Zelfserviceportal - Zoeken in gehele tekst ## Integraties (13 in totaal) - Freshdesk - Gainsight CS - Google Analytics 360 - Jira - Miro - Mixpanel - Salesforce Platform - Salesforce Service Cloud - Salesforce Starter - Skilljar Customer Education - Slack - Zapier - Zendesk Suite ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) ## Gerelateerde categorieën - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Community software](https://www.capterra.nl/directory/30800/community/software) - [Knowledge management tools](https://www.capterra.nl/directory/30094/knowledge-management/software) - [Customer success software](https://www.capterra.nl/directory/30961/customer-success/software) - [Social media software](https://www.capterra.nl/directory/10043/social-networking/software) ## Alternatieven 1. [HubSpot Service Hub](https://www.capterra.nl/software/182476/hubspot-service-hub) — 4.4/5 (187 reviews) 2. [Bitrix24](https://www.capterra.nl/software/113540/bitrix24) — 4.2/5 (987 reviews) 3. [Slack](https://www.capterra.nl/software/135003/slack) — 4.7/5 (24071 reviews) 4. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 5. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) ## Reviews ### "Customer oriented company; they act as they preach\!" — 4.0/5 > **Laura** | *21 juni 2018* | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: All InSided people tend to think along with your business goals and struggles. Community thinking is a skill they are able to teach very well. The software itself is quite easy to use. I quite like how InSided also listens to its customers to for future development of the software. That's why I say: they really do act as they preach\! > > **Minpunten**: Of course, a software as a service solution also has some disadvantages. They strive to have the same template for all of their customers, so that new features are easy to implement. Some wishes can not be realized because of this. Or you have to accept that you can not benefit from features that they release. > > Great increase of SEO traffic, relevant traffic also. More happy customers, because their questions received an answer from the experts. Also, a decrease in calls for our organisation. ----- ### "Great product for standard websites" — 4.0/5 > **Geverifieerde reviewer** | *15 juni 2018* | Telecommunicatie | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: It is relatively simple, there are enough options and the community management works good. As long as you require mostly standard options, this is a great product for a great price. > > **Minpunten**: It is harder to get customized features for your organization. Some options like how the header works are a bit too much "one size fits all". > > A more professional forum than the open source version we were using, and it was alot cheaper than the competition. ----- ### "Great ideas, slow execution. Excellent support and culture." — 3.0/5 > **Geverifieerde reviewer** | *15 december 2017* | Consumentenelektronica | Aanbevelingsscore: 6.0/10 > > **Pluspunten**: InSided has a great platform for companies just starting out with forums/communities, or Community Managers that don't want to micromanage their communities. The software is simple and easy to use for end-users and admins. Some strong features that can have real business impact. Customer support is excellent. Moderation workflow is good for smaller communities. > > **Minpunten**: The software is simple and without any development options to make front-end or back-end changes. Most back-end changes must be applied to -all- communities in their portfolio, which means small changes that could help our community may be disregarded as they are also applied to a 3rd party community. Analytics are lacking severely, however this is being addressed. Moderation workflow is lacking some batch processing features for large communities, and can not easily be changed. Ideas for improvements are slow to be realised. ----- ### "Insided Review" — 5.0/5 > **Genesis** | *9 maart 2023* | Marketing en reclame | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Features that can have real importance to the company. Easy to use with many helpful options and tips. > > **Minpunten**: A bit expensive and sometimes hard to customized features for your company. ----- ### "Great Product. Easy setup. Top Team." — 5.0/5 > **Liza** | *23 juni 2022* | Computersoftware | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: UX of the software. Every step from onboarding to setting it up was more or less simple, all questions were always answered thoroughly and quickly. Insided's own knowledge is also a huge asset with lots of helpful tips and best practices > > **Minpunten**: Private DMs on and off feature and maybe a little more reports to help sort through data ----- Pagina: 1 / 2\ Volgende: [Volgende pagina](https://www.capterra.nl/software/170758/insided?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/170758/insided) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Gestructureerde gegevens