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SightCall
Wat is SightCall?
SightCall is een toonaangevend augmented reality-aangedreven visueel ondersteuningsplatform waarmee serviceorganisaties op afstand klantenondersteuning kunnen bieden.
Het platform maakt het je gemakkelijk om overal ter wereld een virtuele technicus of klantenservicewerknemer op locatie te plaatsen, zodat je ondersteuningsproblemen onmiddellijk kunt oplossen in plaats van binnen dagen of weken.
Met SightCall kunnen je ondersteuningswerknemers precies zien wat je klanten zien.
SightCall integreert naadloos met populaire CRM- en buitendienstbeheersystemen.
Wie gebruikt SightCall?
productie en apparatuur, gezondheidszorg, telegezondheid, telecommunicatie, transport, energie en nutsbedrijven, biowetenschappen en medische apparaten
Twijfels over SightCall?
Vergelijk met een populair alternatief
SightCall
Andere goede alternatieven voor SightCall
Reviews over SightCall
Multiple sessions
Opmerkingen: Very Good
Pluspunten:
The quality of the photos taken during the call is excellent and it saves a huge time.
Minpunten:
Once the call got disconnected due to any reason then local client cannot initiate the call we have to depend on remote client to start the call. When we have to start the new session we are forced to end the previous session and create the new code. We want to resume back to previous session after finishing the new session and that is not possible. We have to start afresh.
Sightcall review
Opmerkingen:
Overall, it's a useful application.
However, in our region, I personally feel like battling against messengers such as Whatsapp, Line, etc.
So, in general, I do hope that sending files, snapshots, etc, is also integrated in the texting function, similar like the mentioned messenger applications.
Pluspunten:
it makes remote troubleshooting easier, i feel like being onsite
Minpunten:
And it’s highly possible that we need to send some snapshots to the customer. I would propose that it’s possible to send snapshots via text message function. On the other hand, maybe we need to send a document/file for the customer as a reference. For example, part of the operating/maintenance manual. And it would also be helpful if the customer could save it for further reference.
Good
Opmerkingen: Very stable connection
Pluspunten:
Easy for photo taken at the field site.
Minpunten:
No have history ticket number was stored
sight call review
Opmerkingen: diagnose technical problems with large printing presses is difficult. Sight call helps seeing and guiding the customer to resolve issues.
Pluspunten:
Seeing what is actually on the press is a huge factor in troubleshooting. Tool is very helpful if our own remote capability are not functional.
Minpunten:
if wyfi is weak then it is not worth while using the tool
First experience with SightCall
Opmerkingen: Customer is not always willing to work with something like this because of data protection
Pluspunten:
The possibility to help the customer immediately
Minpunten:
Customer can not start the software via WLan
