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Wat is IT Glue?

MSP's zweren bij IT Glue en gaven het de afgelopen twee jaar meer dan 30 onderscheidingen in de sector. Met één blik zie je waarom. IT Glue automatiseert en structureert de documentatie die je nodig hebt om je klanten van dienst te zijn. De resultaten: 50% of meer van de tijd die je technici verspillen met zoeken naar informatie is geëlimineerd. Het verminderen van tijdverspilling leidt tot verhoogde productiviteit, betere klantenservice en uiteindelijk tot hogere marges. Meld je aan voor een demo en ontdek waarom IT Glue een essentieel onderdeel is van elke MSP-stack.

Wie gebruikt IT Glue?

IT Glue is ontworpen voor IT-professionals. Dit product is gericht op de markt van managed services providers (MSP).

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Twijfels over IT Glue? Vergelijk met een populair alternatief

IT Glue

IT Glue

4,6 (248)
US$ 29,00
maand
Gratis versie
Gratis proefversie
89
64
4,5 (248)
4,5 (248)
4,5 (248)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 55,00
maand
Gratis versie
Gratis proefversie
99
13
4,2 (3.399)
4,3 (3.399)
4,3 (3.399)
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Reviews over IT Glue

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,5
Klantenservice
4,5
Functies
4,5
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
67%
4
30%
3
3%
Chris
Chris
President in VS
Geverifieerde LinkedIn-gebruiker
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

ITGlue

5,0 10 maanden geleden

Opmerkingen: Very good has added efficiency to our business.

Pluspunten:

Integration and automation of our documentation and platforms we use.

Minpunten:

Integration challenges every integration comes with its own issue, but often we need to jump thru hoops to make the information appear congruent, and avoid duplications.

Brian
Systems Administrator in VS
Ziekenhuis- en gezondheidszorgbranche, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Consolidating systems into one with IT Glue

5,0 4 weken geleden Nieuw

Opmerkingen: Combining all of our IT documentation that has been saved over the years in personal folders, network share folders and invidvidual application knowledge bases into one go-to location. This saves a ton of time when onboarding new technicians so they don't have to learn where all the varied locations for help.

Pluspunten:

The biggest value we have gotten out of IT Glue is gathering all of our documentation, vendor contacts, assets and passwords into one platform. We no longer have to scour multiple network share folders to find support documentation on a particular application or send out a message to the team about who has the contact info for XYZ vendor. We have also seen a reduction in our budget spending by eliminating the need for a separate asset management tool, password vault and knowledge base platform. All 3 of those functions have now been consolidated into IT Glue for one go-to location for all of this information.

Minpunten:

Importing existing data into IT Glue has been the most challenging piece in two ways. Because it is cloud based, the amount of time it takes to upload data by csv for example can vary greatly depending on where your upload lands in their "queue". I have had a single csv with 2 total lines of password data take upwards of 20 minutes to get the confirmation that it has been uploaded but then a second csv with 50+ lines upload within seconds. There hasn't been a way to import passwords directly into a user's personal password vault. We first have to upload them to the shared password root folder and the user has to modify them to be visible to only themselves. This leaves their personal data to be briefly open to anyone with access to the password module to click on those entries until they are moved to their private folder.

Joel
Joel
Founder in Canada
Geverifieerde LinkedIn-gebruiker
Computer- en netwerkbeveiliging, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Overall disappointed

3,0 3 jaar geleden

Opmerkingen: It is regrettable that there is so little competition in this area. Because of this the product is expensive and the service poor. If there were more options we likely would have gone with a different solution. Hopefully there will be other players in the game by the time our agreement is up. Overall, we are disappointed in the value of this product.

Pluspunten:

The main feature of the product is document storage and it does this well. For storing configurations about your client's technology, expiries and passwords, I do give it high marks. The permissions are very granular so you are able to allow many users (and even clients) appropriate access. Whatever information you have for your client, there is a spot to store it. The offer a lot of integrations with RMMs, PSAs and other IT vendors.

Minpunten:

The granular permissions come at the cost of a learning curve in understanding how the permissions work. IT Glue tries to incorporate a lot of functionality to make it a more useful and all-in-one tool, but much of the functionality is just not good. For example, you can create checklists that can be reused on different sites but it is very basic. We use Process St for checklists and couldn't imagine moving to such an inferior product for a bit of convenience. The password manager is about where other mainstream password managers were 10 years ago. We were embarrassed to offer it to our clients. The website is not aesthetically pleasing and the app has only limited functionality. I have found the customer support to be terrible.

Iana Crystyn
Product Expert and Knowledge Base Specialist in Filipijnen
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

ITGlue: Multifunctional and Very Easy to Use

4,0 4 maanden geleden

Pluspunten:

ITGlue is so multifunctional that it can help centralize the storage of your documents, SOPs, Passwords and such. It also helps in storing asset and vendor info. Collaboration is also simplified in this platform so even if your colleagues is from another country, you are sure that you will be able to share with them the info they need in a very secure manner.

Minpunten:

The platform can do better when it comes to personalization such as letting the admins personalize the welcome email they send to their new users. Access permissions can be expanded to have a much customized access delegations to every user.

Rick
NOC Tech in VS
Informatietechnologie en -diensten, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Blah, blah, blah... IT Glue... blah, blah, blah

4,0 10 maanden geleden

Opmerkingen: again, overall it's been great. No significant downtimes or outages, yet. that was the biggest problem w/ PP - that, and they'd lose our documentation from time to time.

Pluspunten:

I generally like the overall ease of use of IT Glue. I like also that I can open several customers in different browser tabs so as to effectively work on several devices at one time. I copy/paste passwords from IT Glue a lot because I'm running updates on servers/devices at night on weekends and, unlike PassPortal, i can open multiple customers and still copy/paste the correct passwords where needed. the other product would mix passwords, etc. Searching documentation is also a breeze in IT Glue.

Minpunten:

One thing I liked about PassPortal (our previous tool) was that we'd implemented a password plugin into ConnectWise ScreenConnect. I know IT Glue offers something along those lines but my company has yet to implement it. Not really a negative for IT Glue - more my company.