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Easyship
Wat is Easyship?
Easyship is 's werelds toonaangevende cloudgebaseerde platform voor verzendingstechnologie dat e-commerceverkopers helpt hun producten wereldwijd te verzenden. Als gebruikersgericht product heeft Easyship de complexe wereld van grensoverschrijdende logistiek voor meer dan 40.000 klanten wereldwijd vereenvoudigd; met exclusieve tarieven van toonaangevende koeriers, ophaalverzoeken op aanvraag en een dashboard om elke zending te volgen, kan dit platform al je logistieke activiteiten regelen, van de aankoop tot en met de levering.
Wie gebruikt Easyship?
Hoewel iedereen met behulp van dit platform kan verzenden, is het ontworpen om grensoverschrijdende verzending te regelen voor e-commerceverkopers. Dit platform heeft winkels variërend in alle maten die verzenden zonder beperkingen.
Twijfels over Easyship?
Vergelijk met een populair alternatief
Easyship
Reviews over Easyship
Eerder overwogen alternatieven:
Great for shipping operations in a single country
Opmerkingen: Overall it's a better system. Customer support is great and helpful too, they helped me get better rates for a Fulfillment shipping order.
Pluspunten:
It was difficult for us properly track shipments, etc and Easyship does a way better job at this, you don't have to go out of the app for anything.
Minpunten:
We have to set up accounts for operations in every country. Can't have a single account for shipping from US, UK for example, it has to be separate.
Eerder overwogen alternatieven:
Plain Bicycle & EasyShip
Opmerkingen: Previously was using eshipper, which admittedly had a terrible UI, but had far better customer service and troubleshooting capacity. Really felt like all hands were on deck with them, its the opposite with EasyShip. Eshipper had no cost to use, and fees were included in shipping rates.It's not straight forward to format conditions for differing shipments. Logic is not clear.
Pluspunten:
User Interface is great, as is connectivity with Shopify.
Minpunten:
Customer service is terrible. Its been three weeks of communicating through a middle person with the team in Singapore to troubleshoot live rate issues. It remains unresolved. Pay walls. Especially given the service. Lack of conditional formatting.
Great App, great Service
Opmerkingen: Our experience have been very good, we received amazing support by real persons from Customer Service from day 1 until now, for every step in setting, first shipping and then any inquiry that we may found during the process of using.
Pluspunten:
Very easy to install, set and use! shipping rates are very competitive and Customer Service is amazing, is provided by real person, not like other apps that provide support by bots!
Minpunten:
We would like to have oversize shipping rates options, some of our products are oversized and have to find another shipping option outside, however it works very good for small and medium size package.
Reactie Easyship
2 maanden geleden
Hi Juan, We're so pleased to hear about your experience with Easyship - your satisfaction is our top priority and we've passed on your feedback to the team. Thank you for choosing Easyship.
Unexpected Challenges with Easyship’s Subscription Renewal and Refund Policy
Opmerkingen: Date of Experience: March 2024 I have been a user of Easyship’s services, specifically the Premier Yearly Subscription, up until a recent incident that has compelled me to reconsider my association with them and share my experience publicly. In March 2024, I was surprised to find my credit card charged SGD513 for an automatic subscription renewal. What compounded my frustration was the realization that this renewal notice coincided exactly with the charge time, leaving no window for any decision-making regarding my subscription preferences. Promptly reacting, I reached out to Easyship, seeking to downgrade to a more affordable plan while also requesting a partial refund. Initially, the response was promising; an agreement was seemingly reached with a senior staff member who assured a downgrade and a refund. Regrettably, this decision was unexpectedly overturned, citing a technicality that a ‘prior notice’ was sent at the same time as the charge— a justification that, in my opinion, does not align with reasonable consumer expectations for fair notice. Further complicating matters is the absence of a clear, accessible refund policy on their platform. Despite diligent searching, I found no detailed guidance on how such situations are handled, leaving subscribers in a gray area regarding their subscription commitments and potential recourse. This experience has been disheartening. As a customer, the lack of clear communication, the reversal of resolutions, and opaque policies have eroded my trust in Easyship. The cost implications and administrative runaround in attempting to address this issue have been significant. For others considering Easyship, I advise caution and thorough vetting of their subscription terms and customer service practices to avoid similar predicaments. While I once valued Easyship for their shipping solutions, this episode has underscored the importance of transparency and customer respect—areas where, based on my experience, there’s considerable room for improvement.
Pluspunten:
Easyship offered convenient shipping solutions, easing the process of managing logistics with a variety of options.
Minpunten:
Recent issues with automatic renewal charges and a lack of clear, accessible refund policies have undermined trust. A promised downgrade and refund were unexpectedly reversed without a justifiable explanation, highlighting a significant gap in communication and customer service.
Reactie Easyship
3 maanden geleden
Hi Jeremy, We tried reaching out to you recently and wanted to follow up to see how things are going and if there's anything we can do to turn your experience around. A lot has changed on our platform since you last used it, and it would mean the world to us if we could reconnect and make things right. Best, Ben (Marketing @Easyship)
Great tool that helps us with the shipping
Pluspunten:
Easy to use, competitive delivery pricing.
Minpunten:
The difficulty in creating international shipping labels if they need the SED.
Reactie Easyship
3 maanden geleden
Hi Yelena, Thank you for your positive feedback! We're thrilled to hear that you had a great experience with Easyship. Your satisfaction is our top priority, and we've passed on your feedback to the team. Best regards, Ben (Marketing @Easyship)