Ringover

Ringover is my preferred VoIP Solution

Opmerkingen: We have fully integrated Ringover with our automated outbound sales campaigning as well as inbound service desks, the API is well documented and the team at Ringover is to 99% super responsive and helpful! Technical issues are being treated very transparent and are usually quickly resolved.

Pluspunten:

Ringover is one of the few providers that operate their own network, in comparison to many other providers that use third parties. This hands you a couple of advantages e.g. amount of available phone numbers.

Minpunten:

Currently Ringover does not support user account for support functions free of charge. So if I have to give access to an accountant or technician inside my organisation I have to have a paid licence for them which I find very annoying.

RingOver as SKYPE alternative

Opmerkingen: My overall experience tells that with Ringover, I can get great call rates+evaluation tools for team performance.

Pluspunten:

Absolutely friendly customer support. Call rates is almost same with Skype. But the quality is much better. No complicated pricing plans or VOIP device requirement. I was surprised why they are not popular like other companies. You can easily track the number calls of yours and your team members. For sales team admin it is essential feature to evaluate the team's engagement. You can receive voice messages via the virtual number. Basic Plan includes virtual switchboard. All the features are easily managed by admin dashboard. Mobile App version works properly. They offer free Trial and they did not charge me for package installation.

Minpunten:

Now I do not have problem with Ringover. But during purchasing and installing the package you need a contact with someone from team. It is not a con but can be automatic process.

Do not buy. There are so many better products out there.

Pluspunten:

The soft phone feature. And nothing else.

Minpunten:

The cunning cancellation policy and hopeless customer Support.

Remote Work Made Easier

Opmerkingen: Because of Ringover I found another remote work for me. This app gives opportunities for work not just locally but even internationally because ofthe remote access it provides. So grateful there's an app like this!

Pluspunten:

What I like most about this software is I can have it installed in my phone, my ipad or in my Mac, whichever helps me comfortably make my calls. Great app!

Minpunten:

Sometimes when two people are using the app at the same time the voice quality gets poor. Our voice interestingly sounds a bit distant and softer. Though we found a solution to make a schedule forcalling, it would have been better ifthe sound quality doesn't change.

Why would you not choose Ringover?

Opmerkingen: Fully enjoyed the beginning and over a year on we still feel the same.

Pluspunten:

The ability to have clear visibility of users on calls, listen in, whisper to the user or take over the call. Having a dashboard that is clear and easy to use for all users when put on a big screen, the quick responses of the Ringover team.

Minpunten:

Currently having to pay in euros, which is a very minor issue.