--- description: Ontdek de plus- en minpunten van Trustpilot en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Trustpilot - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Review management software](/directory/31024/review-management/software) > [Trustpilot](/software/169618/trustpilot) # Trustpilot Canonical: https://www.capterra.nl/software/169618/trustpilot Pagina: 1 / 49\ Volgende: [Volgende pagina](https://www.capterra.nl/software/169618/trustpilot?page=2) > Tool voor het beheren van klantbeoordelingen die je helpt contact te leggen en vertrouwen op te bouwen met je klanten. > > Oordeel: score van **4.5/5** door 1202 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Trustpilot? Trustpilot ondersteunt de hele interneteconomie. - E-commerce - Detailhandel - Financiële diensten - Consumentendiensten - Consumentengoederen - Verzekeringen - Gezondheidszorg - Auto - Reizen - ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 1202 Reviews | | Gebruiksgemak | 4.6/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.2/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews | | Functies | 4.4/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 80% | (8/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Trustpilot - **Opgericht**: 2007 ## Commerciële context - **Beginprijs**: US$ 299,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Deens, Duits, Engels, Frans, Italiaans, Nederlands, Spaans, Zweeds - **Beschikbare landen**: Australië, België, Brazilië, Canada, Denemarken, Duitsland, Frankrijk, Ierland, Italië, Litouwen, Nederland, Nieuw-Zeeland, Oostenrijk, Spanje, Verenigd Koninkrijk, Verenigde Staten, Zweden, Zwitserland ## Functies - Anonieme feedback - Antwoordbeheer - Beheer van enquêtes/peilingen - Beheer van klantervaringen - Beheer van negatieve feedback - Campagnebeheer - Dashboard - Engagement tracking - Enquêtes en feedback - Feedbackbeheer - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Integratie van sociale media - Maatschappelijk delen - Mobiele enquête - Rapportage en analyse - Reviewaanvraag - Reviewmelding - Reviews controleren - SEO-beheer - Sentimentanalyse - Sociale promotie - Tekstanalyse - Third-Party Integrations - Toezicht houden op klachten - Trendanalyse - Visuele analyse ## Integraties (36 in totaal) - Adestra - Adobe Commerce - BigCommerce - Chattermill - Flowbox - Fresh Relevance - Gnatta - Gorgias - Hootsuite - Klaviyo - Mailchimp - Meta for Business - Movable Ink - Nosto - OpenCart ... en 21 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Telefonische ondersteuning - Chatten ## Categorie - [Review management software](https://www.capterra.nl/directory/31024/review-management/software) ## Gerelateerde categorieën - [Review management software](https://www.capterra.nl/directory/31024/review-management/software) - [Customer satisfaction software](https://www.capterra.nl/directory/30541/customer-satisfaction/software) - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Customer loyalty software](https://www.capterra.nl/directory/10031/customer-loyalty/software) - [NPS-software](https://www.capterra.nl/directory/32075/nps/software) ## Alternatieven 1. [Typeform](https://www.capterra.nl/software/137289/typeform) — 4.7/5 (952 reviews) 2. [SurveyMonkey](https://www.capterra.nl/software/32728/surveymonkey) — 4.6/5 (10432 reviews) 3. [Broadly](https://www.capterra.nl/software/161326/broadly-reviews) — 4.8/5 (336 reviews) 4. [Jotform](https://www.capterra.nl/software/158456/jotform-4-0) — 4.7/5 (2845 reviews) 5. [Weave](https://www.capterra.nl/software/141842/weave) — 4.3/5 (668 reviews) ## Reviews ### "Great for trusted reviews" — 5.0/5 > **Jackie** | *8 juni 2025* | Detailhandel | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: What i really like about trustpilot is the fact the website has a sleek design and it has lots of reviews on all different types of companies and their products. > > **Minpunten**: No complaints whatsoever about this.site its easy to use and navigate to the information t j at you are looking for. > > My overall experience has been positive and i can definitely trust the reviews on different companies ----- ### "Expensive but necessary for reputation management" — 4.0/5 > **Geverifieerde reviewer** | *21 juli 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 5.0/10 > > **Pluspunten**: The interface is very user friendly, it's easy to integrate with ecommerce and easy to manage replying to customer reviews. > > **Minpunten**: It seems like it's a bit of a 'necessary evil' to have, on one hand we need a system to collect customer reviews, but also the ability to reply to any reviews and so we're left paying for this expensive bit of software just to manage our reputation. > > In the past 2 years we've been a Trustpilot customer, they've increased the subscription price whilst taking away features and not adding any new features to our plan, so we're paying for a diminished product, but so many software companies are doing this nowadays. I truly wish there was an alternative ----- ### "Trustpilot’s Business Model Feels Like a Trap" — 1.0/5 > **Erik** | *7 maart 2025* | Detailhandel | Aanbevelingsscore: 0.0/10 > > **Pluspunten**: Trustpilot’s platform is well-known, and having customer reviews in one place can be useful for businesses. The integration options are solid, and the basic functionality does what it promises. > > **Minpunten**: Trustpilot’s aggressive renewal tactics and lack of transparency make them a risky partner for any business. They enforce automatic renewals at drastically increased prices without clear consent, and their support team does little to resolve disputes fairly. Instead of prioritizing customer relationships, they seem focused on locking businesses into overpriced contracts with little room for negotiation. > > We initially saw value in Trustpilot, but after experiencing unethical renewal practices and a refusal to engage in fair dialogue, we can no longer recommend them. They will likely respond to this review with a generic statement about "contract terms" and directing us to their support team – but that is exactly the issue. Their "support" consists of canned responses that do not address real concerns. Any business considering Trustpilot should be extremely cautious and ensure they understand the full implications of their subscription terms. There are alternative platforms with far more ethical business practices. ----- ### "Very Useful Product in Today's Digital Age" — 5.0/5 > **Geverifieerde reviewer** | *14 januari 2026* | Vastgoed | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: Trustpilot is excellent. Reviews are important when it comes to me deciding what products/companies to trust and buy from, and Trustpilot helps me do that. I get to read from authentic experiences from customers in real time, and it really helps to decide whether or not companies are legitimate. 10/10 product in my eyes. > > **Minpunten**: Trustpilot is only as useful as the reviewers that use it. The more reviews, the more reliable Trustpilot's reviews are because we get to read from a variety of sources as opposed to one very satisfied/dissatisfied customer. Trustpilot is a more like an "if you know, you know" type of company, and one thing I would suggest they do is to advertise themselves in order to attract more reviewers. > > My overall experience with Trustpilot has been positive, both in reviewing through them as well as reading other people's reviews. It is a very useful company, especially in today's digital age. ----- ### "Site for users' feedback." — 4.0/5 > **Chad** | *10 januari 2025* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10 > > **Pluspunten**: Trustpilot helps me in decision making in the way that i can read other users feedback and compared the products to come out with the best software solution. > > **Minpunten**: Trust pilot is actually operating incredibly. > > I use it for new software discoveries and researches. ----- Pagina: 1 / 49\ Volgende: [Volgende pagina](https://www.capterra.nl/software/169618/trustpilot?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/169618/trustpilot) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens