Trustpilot

Trustpilot

door Trustpilot

Wie gebruikt Trustpilot?

Trustpilot ondersteunt de hele interneteconomie. - E-commerce - Detailhandel - Financiële diensten - Consumentendiensten - Consumentengoederen - Verzekeringen - Gezondheidszorg - Auto - Reizen -

Wat is Trustpilot?

Trustpilot is een tool voor het beheren van klantbeoordelingen die online bedrijven helpt contact te leggen en vertrouwen op te bouwen met hun klanten. Bedrijven gebruiken Trustpilot om de klantervaring te verbeteren, meer op te vallen in zoekmachines, het aantal conversies en verkopen op locatie te verhogen en een vertrouwde reputatie op te bouwen. Functies zijn onder andere: krachtige beoordelingsrapporten en -analyses, beoordelingen van Google-verkopers, rijke fragmentsterren, uitnodigingen en herinneringen voor beoordelingen, lokale evaluatiewidgets en meer.

Trustpilot - Details

Trustpilot

https://us.business.trustpilot.com

Opgericht in 2007

Trustpilot - Prijsoverzicht

Trustpilot heeft een gratis versie en biedt een gratis proefperiode. Trustpilot betaalde versie vanaf US$ 199,00/maand.

Beginprijs

US$ 199,00/maand

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Trustpilot

Review management software
Antwoordbeheer
Beheer van negatieve feedback
Campagnebehee
Dashboard
Maatschappelijk delen
Reviewaanvraag
Reviewmelding
Reviews controleren
Sentimentanalyse

Reviews van Trustpilot

5 van 527 reviews worden weergegeven

In totaal
4,5/5
Gebruiksgemak
4,6/5
Klantenservice
4,4/5
Functies
4,4/5
Waar voor je geld
4,2/5
Michael D.
Director, International Operations
Gezondheid, wellness en fitness, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 17-9-2019

"Best review platform out there."

Opmerkingen: Online reviews are critical to our business and Trustpilot allows us to integrate, seamlessly, with Google and Facebook.

Pluspunten: Where to start. Ease of use, customer support, online resources and, most importantly, completely customizable solutions that allow us to maximize all customer touchpoints. The customized solutions, from automatically sending out reviews to google integration, is what I like most about Trustpilot. We use Trustpilot to automatically send out product-specific review invites with every purchase. In the case that we the customer is purchasing apparel, there are apparel specific data points you can collect, like fit, fabric and quality. This is critical for us as we look to differentiate ourselves from other companies out there. Additionally, the review platform is easy to navigate and easy for the customer to leave a review. They also make it very easy to allow us to respond back to the customer as well.

Minpunten: The only issue that I have had with Trustpilot is when we submit evidence that a review is not authentic. It takes too long and requires too much data for them to pull the review right away. Often times we will get a slew of fabricated reviews in the middle of a large campaign and those fabricated reviews can interrupt the momentum we look to gain.

Antwoord van de leverancier

van Trustpilot op 7-10-2019

Hi Michael,

Thanks for taking the time to leave us a review. It's always nice to hear when a customer is very happy with our service and all our platform has to offer.

We know we're not perfect, and will definitely let our team know of your feedback regarding wait times around the reported reviews process.

If there's anything we can help out with in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Bron van de reviewer 
  • Beoordeeld op 17-9-2019
Geverifieerde reviewer
Digital Marketing Manager
Financiële dienstverlening, 13-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020

"Mixed feelings"

Opmerkingen: Mostly positive. It's nice and easy to use. They seem relatively quick to investigate any fake reviews, which I imagine there are a lot of given the overall number of websites & companies using the service.

Pluspunten: I like being able to easily integrate javascript widgets with our website that dynamically pulls through reviews as and when they arrive.

Minpunten: The cost of premium functionality for businesses. It seems high, considering it really only gives you access to a few reports, social sharing and a few other features such as requesting reviews from verified customers.

Antwoord van de leverancier

van Trustpilot op 3-3-2020

Hi there,

Thanks for the review. We're glad to hear that you're enjoying integrating Trustpilot to pull through reviews.

We know what we do comes at a cost, but we do have a variety of plans that hopefully match your business needs. If you have any questions about this, please don't hesitate to get in touch with your Customer Success Manager.

  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020
Geverifieerde reviewer
Recruiter
Online media, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 19-5-2020

"Good Source for Reviews "

Opmerkingen: Overall, I have had a great experience with Trustpilot as it has helped me make smart purchases for both my professional and personal needs. I find that the UI is really clean and I like that the reviews are in date order.

Pluspunten: Before purchasing something from a specific site for the first time, I always consult Trustpilot so that I can evaluate the experiences of other buyers. It has definitely prevented me from purchasing things from unscrupulous merchants and I find it impressive that they offer this for free! It's a great source when you can't rely on word of mouth from others in your circle. I also like how when negative reviews are posted, companies can reply to the review. This helps to give you a sense for how the company treats disgruntled customers and also lets you see their side of the story.

Minpunten: There aren't many cons to speak of but I think it would add to the experience if Trustpilot were to show words or ideas that were most commonly used in the reviews somewhere on the page.

Antwoord van de leverancier

van Trustpilot op 2-6-2020

Hi there,

Thanks for taking the time to leave us a review. We're so glad to hear you're checking Trustpilot before making any type of online purchase.

We're always looking to improve our user experience and will be sure to let our team know of your feedback regarding searching keywords. Please don't hesitate to get in touch with any future questions or concerns.

Let's upgrade the world with reviews!

  • Bron van de reviewer 
  • Beoordeeld op 19-5-2020
Louise S.
Senior Operations Executive
Gezondheid, wellness en fitness, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    3/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 23-3-2020

"Just ok - could be more advanced/fair"

Opmerkingen: Overall I would advise it has been ok but as mentioned hard to remove reviews not relating to the company.

Pluspunten: It is a good way to get your customers to provide a review about the services you offer and there is an option for the customers to leave a reference number so we can then resolve issues with the customer directly.

Minpunten: The company I work for is an online booking platform with 1000's of salons on the system, people often go onto Trustpilot and add a negative review but the review is about the experience at the salon not about Treatwell. It is really difficult to get these reviews reported and removed.

Antwoord van de leverancier

van Trustpilot op 2-6-2020

Hi Louise,

Thanks for taking the time to leave us a review. We love hearing that you're enjoying collecting reviews on Trustpilot.

We apologize for any difficulty with any part of our platform and will definitely let our teams know of your feedback. Our Content Integrity team works around the clock with reported reviews and would be happy to help out if you follow up about any reviews there at [email protected]

  • Bron van de reviewer 
  • Beoordeeld op 23-3-2020
Marcia T.
Tustpilot
Civiele techniek, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-4-2020

"Important opinion tool"

Opmerkingen: Useful for forming opinions about products on the internet, whether physical or virtual. They guide you on relevant opinions on each website, in the same way that they allow me to qualify them. many useful and informative

Pluspunten: Trustpilot is a widely used tool on the websites I use to shop or browse online. As a regular consumer of virtual products, I think it is super important to have an integrated platform for websites to listen to customers' opinions, I always make it a point to qualify and leave my opinion on everything I consume, since I always address the opinions of other consumers too, to know the quality of the product, website and the like.

Minpunten: I have never had any problems with the trustpilot commentator so far and I have always seen relevant comments on the qualifications of the products and sites I have used the tool with.

Antwoord van de leverancier

van Trustpilot op 2-6-2020

Hi Marcia,

Thanks for taking the time to share your feedback! It's great to hear that you're enjoying using Trustpilot to read reviews, write reviews, and find companies.

If you ever have any questions in the future, please don't hesitate to get in touch.

Let's upgrade the world with reviews!

  • Bron van de reviewer 
  • Beoordeeld op 30-4-2020