---
description: Ontdek de plus- en minpunten van ManageEngine ServiceDesk Plus MSP en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: ManageEngine ServiceDesk Plus MSP - Bekijk prijzen, reviews en scores - Capterra Nederland 2026
---

Breadcrumb: [Startpagina](/) > [ITSM-software](/directory/30676/itsm/software) > [ManageEngine ServiceDesk Plus MSP](/software/169180/servicedesk-plus-msp)

# ManageEngine ServiceDesk Plus MSP

Canonical: https://www.capterra.nl/software/169180/servicedesk-plus-msp

> ServiceDesk Plus MSP is een voor ITIL geschikte servicedesk voor managed service providers met functies die zijn ontworpen op basis van best practices van ITSM.
> 
> Oordeel: score van **4.0/5** door 5 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**.

-----

## Overzicht

### Wie gebruikt ManageEngine ServiceDesk Plus MSP?

ServiceDesk Plus MSP biedt een uitgebreide servicedesk voor managed service providers met het gebruiksgemak dat het MKB nodig heeft en de krachtige functies die grote ondernemingen nodig hebben om hun bedrijf te verbeteren.

## Snelle statistieken en scores

| Metriek | Score | Details |
| **In totaal** | **4.0/5** | 5 Reviews |
| Gebruiksgemak | 4.0/5 | Gebaseerd op alle reviews |
| Klantenondersteuning | 4.0/5 | Gebaseerd op alle reviews |
| Prijs-kwaliteitverhouding | 4.2/5 | Gebaseerd op alle reviews |
| Functies | 3.8/5 | Gebaseerd op alle reviews |
| Aanbevelingspercentage | 70% | (7/10 Waarschijnlijkheid van aanbeveling) |

## Over de leverancier

- **Bedrijf**: ManageEngine
- **Locatie**: The Octagon, VS
- **Opgericht**: 1996

## Commerciële context

- **Beginprijs**: US$ 1.445,00
- **Prijsmodel**:  (Gratis versie beschikbaar) (Gratis proef)
- **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+
- **Implementatie en platforms**: Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)
- **Ondersteunde talen**: Engels
- **Beschikbare landen**: Japan, Verenigde Staten

## Functies

- Aanpasbare branding
- Analytics
- Assets volgen
- Back-up en herstel
- Beheer van IT-assets
- Beheer van problemen
- CMDB
- Configuratiebeheer
- Contract- en licentiebeheer
- Controle en beheer op afstand
- Dashboard
- Factureren
- Goedkeuringswerkstroom
- Incidentenbeheer
- Kennisbankbeheer
- Kennisbeheer
- Klantenondersteuning
- Licentiebeheer
- Patchbeheer
- Plannen
- Portefeuillebeheer
- Probleembeheer
- Projectbeheer
- Rapportage en analyse
- Rapportage en statistieken
- Tijd en onkosten bijhouden
- Toegang en controle op afstand
- Veranderingsbeheer
- Voorraadbeheer
- Wijzigingsplanning
- Zelfserviceportal

## Integraties (7 in totaal)

- ManageEngine Analytics Plus
- ManageEngine Endpoint Central MSP
- ManageEngine OpManager
- Microsoft Teams
- Zoho Books
- Zoho CRM
- Zoho Invoice

## Ondersteuningsopties

- 24/7 (contact met medewerker)
- Chatten

## Categorie

- [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software)

## Gerelateerde categorieën

- [ITSM-software](https://www.capterra.nl/directory/30676/itsm/software)
- [MSP-software (Managed service provider)](https://www.capterra.nl/directory/30921/msp/software)
- [PSA-software (Professional services automation)](https://www.capterra.nl/directory/16/professional-services-automation/software)
- [Servicedesk software](https://www.capterra.nl/directory/31027/service-desk/software)
- [IT-asset management software](https://www.capterra.nl/directory/30077/it-asset-management/software)

## Alternatieven

1. [Freshservice](https://www.capterra.nl/software/132997/freshservice) — 4.5/5 (689 reviews)
2. [JIRA Service Management](https://www.capterra.nl/software/138769/jira-service-management) — 4.5/5 (764 reviews)
3. [Deepser](https://www.capterra.nl/software/178946/deepser) — 4.6/5 (56 reviews)
4. [ChangeGear](https://www.capterra.nl/software/146239/changegear-itsm) — 4.0/5 (51 reviews)
5. [Alloy Navigator](https://www.capterra.nl/software/108129/alloy-navigator) — 4.5/5 (64 reviews)

## Reviews

### "Exceptional for Call centers" — 5.0/5

> **Gerson** | *14 februari 2018* | Aanbevelingsscore: 10.0/10
> 
> **Pluspunten**: One of my clients provides outsourcing for a number of services. Service Desk Plus MSP allow them to consolidate everything in a single platform. Multiple clients in a single console.
> 
> **Minpunten**: Some options we need must be added as an add-on module. That makes the price projection a bit hard to sell at the beginning.
> 
> Multi client software is hard to find. This is perfect for a call center,

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### "The software to manage requests" — 4.0/5

> **Geverifieerde reviewer** | *31 oktober 2018* | Computer- en netwerkbeveiliging | Aanbevelingsscore: 8.0/10
> 
> **Pluspunten**: It is a good option to stabilish a Customer Service Platform, specially by the facility to manage users, entries and service tickets
> 
> **Minpunten**: Sometimes the messages or documents get stuck when sending a ticket entry or when trying to download Customer Documents sent
> 
> The facility to manage Customer Requests for internal an external of them is a goof option to take this software

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### "Old and clunky" — 3.0/5

> **Jean-Louis** | *19 april 2018* | Aanbevelingsscore: 3.0/10
> 
> **Pluspunten**: ManageEngine is cheap to get in, and does an OK job. Will get you over the hump, and is good for a small shop.
> 
> **Minpunten**: They are over zealous about promoting the ITIL enablement without real consideration for the functionality of the software. There are better options out there for better value. They nickle and dime you all the way. and pulling reports that are not canned, is like pulling teeth. The project management portion is useless.

-----

### "Best Helpdesk Ticketing and Inventory tool" — 4.0/5

> **Ajit** | *16 juli 2022* | Olie en energie | Aanbevelingsscore: 9.0/10
> 
> **Pluspunten**: nicely auto assigned the ticket to respective helpdesk technician by using automation rules. Workflows. 
Nicely managed with "Field and form options"
> 
> **Minpunten**: To many vulnerabilities found in a month due to that need to upgrade the version frequently.

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### "Manage your IT Department with ease" — 4.0/5

> **fazal** | *22 januari 2021* | Informatietechnologie en -diensten | Aanbevelingsscore: 7.0/10
> 
> **Pluspunten**: I used this tool to keep track of all our equipment and keep track of their maintenance SLAs so that we could renew the contract with vendors to keep our support services active. We can also maintain an inventory for items that are not on the network and keep track of its invoicing and documents.
> 
> **Minpunten**: it requires a lot of manual work to keep everything up to date. It requires more features to make it more user-friendly and optimize is UI so that its users can have a better ex

## Links

- [Bekijk op Capterra](https://www.capterra.nl/software/169180/servicedesk-plus-msp)

## Deze pagina is beschikbaar in de volgende talen

| Locatie | URL |
| de | <https://www.capterra.com.de/software/169180/servicedesk-plus-msp> |
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| de-CH | <https://www.capterra.ch/software/169180/servicedesk-plus-msp> |
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| en-AU | <https://www.capterra.com.au/software/169180/servicedesk-plus-msp> |
| en-CA | <https://www.capterra.ca/software/169180/servicedesk-plus-msp> |
| en-GB | <https://www.capterra.co.uk/software/169180/servicedesk-plus-msp> |
| en-IE | <https://www.capterra.ie/software/169180/servicedesk-plus-msp> |
| en-IL | <https://www.capterra.co.il/software/169180/servicedesk-plus-msp> |
| en-IN | <https://www.capterra.in/software/169180/servicedesk-plus-msp> |
| en-NZ | <https://www.capterra.co.nz/software/169180/servicedesk-plus-msp> |
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| es-CL | <https://www.capterra.cl/software/169180/servicedesk-plus-msp> |
| es-CO | <https://www.capterra.co/software/169180/servicedesk-plus-msp> |
| es-CR | <https://www.capterra.co.cr/software/169180/servicedesk-plus-msp> |
| es-DO | <https://www.capterra.do/software/169180/servicedesk-plus-msp> |
| es-EC | <https://www.capterra.ec/software/169180/servicedesk-plus-msp> |
| es-MX | <https://www.capterra.mx/software/169180/servicedesk-plus-msp> |
| es-PA | <https://www.capterra.com.pa/software/169180/servicedesk-plus-msp> |
| es-PE | <https://www.capterra.pe/software/169180/servicedesk-plus-msp> |
| fr | <https://www.capterra.fr/software/169180/servicedesk-plus-msp> |
| fr-BE | <https://fr.capterra.be/software/169180/servicedesk-plus-msp> |
| fr-CA | <https://fr.capterra.ca/software/169180/servicedesk-plus-msp> |
| fr-LU | <https://www.capterra.lu/software/169180/servicedesk-plus-msp> |
| it | <https://www.capterra.it/software/169180/servicedesk-plus-msp> |
| ja | <https://www.capterra.jp/software/169180/servicedesk-plus-msp> |
| nl | <https://www.capterra.nl/software/169180/servicedesk-plus-msp> |
| nl-BE | <https://www.capterra.be/software/169180/servicedesk-plus-msp> |
| pt | <https://www.capterra.com.br/software/169180/servicedesk-plus-msp> |
| pt-PT | <https://www.capterra.pt/software/169180/servicedesk-plus-msp> |
| sv | <https://www.capterra.se/software/169180/servicedesk-plus-msp> |

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