GroHawk

Opmerkingen: For a small business like mine, having this software has been a game changer for me. Suddenly I now know exactly what my customers think of me and my business, and allows me to make informed business decisions based on their feedback. Absolutely fantastic.

Pluspunten: To know exactly what your customers and patients think of you. Instant feedback. So powerful!

Minpunten: Absolutely nothing at all. Love everything about this software from the user interface to the back up support.

Opmerkingen: Our ability to manage good and not so good customer experiences has improved dramatically as well as our customer retention.

Pluspunten: The ability to manage the customer experience whether positive or negative to create ambassadors for the business and recover service failures

Minpunten: Do t have any issues at all with the software which is unusual

Opmerkingen: Grohawk has proved invaluable to me allowing me to tailor training and continually improve service levels.

Pluspunten: The clear reports - quick and easy to analyse
Instant notification so I can act quickly to resolve any issues
Ability to set my own questions/criteria

Minpunten: When I get the occasional sad face although with a quick phone call that little sad face usually ends up smiling.

Opmerkingen: We’ve managed to turn around the occasional poor score into raving fans by acting on the review.
Often these stem from poor communication and by speaking to the customer we can clarify and put things right

Pluspunten: Ease of use, time saving, allows me to proactively run business not react/fire fight. Word of mouth on steroids!!

Minpunten: There isn’t anything that I don’t like. Sometimes the truth hurts but then it allows us to discuss as a team and improve

Opmerkingen: Great customer feedback.

Pluspunten: Very easy for our customers to use and navigate and give us feedback on their visits to our business. Enables us to act and rectify quickly on any negative comments that maybe left on the system and turn things round.

Minpunten: When viewing in outlook on view pane you have to scroll down to see score and comments. Would be easier if everything was view-able in pane. Would make reviewing customers quicker.