ZoomInfo Sales

Good for your outbound SDRs

Opmerkingen: Good experience, CSM and AE always helpful. Will likely continue using Zoominfo in the future.

Pluspunten:

Easy to build lists and export across to Salesforce. In North America, the contact quality has turned out to be pretty good. Websights has also been interesting to gain insights on non converting companies on our website.

Minpunten:

Sometimes the UX around searches vs lists is a bit tricky when you compare it to other modern prospecting products. This workflow could be a bit more seamless, and I'd love better connectivity to platforms like Slack to enable our SDRs to receive notifications a bit more proactively.

Genuine Review

Pluspunten:

Zoominfo helps my team get perfect data and apollo is an excellent resource for lead generation Zoominfo has been a huge assistance to lead generation team, and I truly appreciate how extensive and well-functioning the database is. Apollo has been quite beneficial to a sales team by providing free emails and numbers

Minpunten:

Zoominfo gives free credits that some other tools do not offer, and they only offer 5 or 10 credits. I thus enjoy Zoominfo

New Version is Aweful

Opmerkingen: It used to be fantastic now not so much. Will not recommend renewing

Pluspunten:

Ability to create contact lists for lead development

Minpunten:

Information is inaccurate. Lists are difficult to scrub. New version makes drilling into company contacts much more difficult. Get more value out of a simple google search.

Initiative yet Advanced

Opmerkingen: Very positive, as I said it’s essential to my working life and I couldn’t imagine doing my job without it

Pluspunten:

It’s essential to my day to day as an editorial researcher. I simply could not do my job without it.

Minpunten:

Tricky to say. I would probably credit any issues I have with it to my own ignorance

Great data enrichment tool for US based prospecting

Opmerkingen: Overall, it's an extremely helpful tool for sales, that can be customized to your organization's needs.

Pluspunten:

As I use it to find correct data for prospecting or simply enriching existing contacts -helps understand the organizations hierarchy and look up targeted contacts in targeted roles. Love the buyer intent tool, that shows if any companies are researching your software, and allows focusing on targeted outreach.

Minpunten:

Have found that it's not the best for prospecting outside of US. EMEA & APAC data is not so widely available.

ZoomInfo BDR user

Opmerkingen: Happy user. Supporter. Like the export capabilities.

Pluspunten:

There is so much information On lots of peopleGenerates contact info/intent/history/company infoIntent works - I have contacted people and said I saw them search XYZ and they confirmedGood export capabilities

Minpunten:

Some outdated infoMore information than competitors, but less accurate Quantity over quality sometimes (in relation to contact info)Sometimes extension just doesn’t work

If I could only give ZERO Stars! Small business be weary of the vultures here.

Opmerkingen: I am a minority owned small business start up. Zoominfo promised that I would be provided with quality information for prospect leads for my small business that was seeking prospects with 1-5 employees. Upon signing up for the service, I found that this was NOT the case. The information for this size company is either missing or inaccurate. IN THE FIRST 30 days, I attempted to contact and let them know. The only people who respond is the AR team when they want money. (or after you pay them upon receipt of the invoice, they continue to contact you until their system updates 3 days later...)They did offer upgrades, however, that just proves they are NOT considering what I am saying. Their product is NOT for my size prospect, it isn't as promised. Attempted to get them to honor their quality guarantee. When they FINALLY put me into contact with their legal dept, they use their crafty legal terms to sneak in and make it impossible for them to be at fault. There is no recourse or anything you can do. Basically if you sign up for their product, regardless if it is as they promised, you are stuck with the USELESS product and have to pay for it.I DO NOT recommend this for any small business. This is a SCAM! They only care about making their sales numbers and profits, not if their product is actually usable for their small business client.

Pluspunten:

The sales person who signed me up was very nice. He told me all about the product and how it can help me. Absolutely NOTHING after that. The entire experience has been horrid. I found out later that the information I was told by that "friendly" sales person were deceitful. They will say or do whatever it takes to make their sales quotas and get you to buy.

Minpunten:

Customer service is terrible. They are non responsive (except for AR to get your money), and LIE. The contract "guarantee" isn't one at all due to how it is written. Their legal department are sheisters and have made it so that the NEVER have to honor their product actually providing the information as promised.

Poor Customer Service

Opmerkingen: Very traumatic experience. Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Pluspunten:

Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Minpunten:

Aside from it is very expensive, zoominfo's customer service is really poor. I reached out to cancel my subscription however, I was told that an account manager will call us. Until now I have not heard from anyone.

Unleashing the Power of Data

Pluspunten:

ZoomInfo SalesOS has truly impressed me as a passionate advocate, thanks to its outstanding organizational features and remarkable contact identification capabilities. The platform's curated information and data surpass those of its competitors, making it the clear leader for my company's needs. Moreover, the seamless import/export functionalities provided by the platform are a massive time-saving asset, seamlessly integrating with our existing CRM system.

Minpunten:

It is vital to recognize that data accuracy may not always reach 100%. Hence, it becomes imperative to ensure that your website administrator possesses a thorough understanding of all the available features. Failing to do so could potentially impede your ability to extract the platform's full potential and reap its benefits. By equipping your site administrator with a comprehensive comprehension of the platform's capabilities, you can optimize its usage and maximize the value derived from it. This proactive approach will enable you to make the most informed decisions and leverage the platform to its fullest extent.

Tons of contacts, a bit clunky and expensive

Opmerkingen: It helped me find prospects that I can reach out to with cold email campaigns and I didn't have to spend hours and hours generating my own lists, so it saved me tons of time. Before ZoomInfo, I would spend 4-5 hours generating a manual list of 50 folks. Post ZoomInfo, I could pull a list of 500 people in 5 minutes.

Pluspunten:

There are a tons of accurate contact information in the platform, which is great. It was very easy to set up lists for different parts of the country so I could come in every day and pull prospect lists of folks that I want to reach out to. It was also very easy to go in and find one-off contact information for folks that I may stumble upon on LinkedIn or something.

Minpunten:

ZoomInfo charges you a per contact fee and the filtering is difficult to funnel out folks that aren't applicable to me. Often times my list still has folks that aren't my ideal prospect. And filtering them out again before I export to Excel and am charged a credit is nearly impossible and very cumbersome. I wish that piece was easier.

Easily the worst company I've ever done business with

Opmerkingen: TL;DR — This company does not care one iota about customer service. They do not care about you or your business. They don't care about maintaining a good relationship in the pit of a pandemic. And even when times are fine, they don't care about giving you what they said they'd give you. Here’s the experience
* I spent three months telling the sales rep exactly what I needed.
* Each time I explained it, she said something like, “Our plans just changed since last we spoke, but yes our current offer can meet your needs.” Confusing as all get-out every time she explained it.
* Finally decided to try it, because since they’ve bought out their competitors they’re the only one we could use.
* After two days we realized something was very wrong.
* They basically said, “Oh you need another plan for that.” Note: we did exactly what we said we’d do.
* Kicked it up to sales person’s manager: After 5 mins of listening, “Shoot, we’ve got you on the wrong plan.” Did they change our plan and admit their mistake? Nope... 363 days with the wrong plan and nothing we could do about it but give them more money and hope it would be different.
* We improvised with what we had as best we could, lost a lot of time, didn’t yield what we needed.
* Nine months later I get a surprising call from their collections agency telling me I have to pay a bill. These guys never called me, never sent an “in this together” email. In April, the pit of the pandemic, they just shot me over to collections. Wow.

Pluspunten:

The data quality is good and has improved over the past few years. This has been accomplished through numerous acquisitions of competitors, and either they were always a terrible company or the disarray from M&A has cast them into such chaos that all they can do is sell whatever they can get people to agree to buying, and operate a platform. Whatever benefit they provide is so overwhelmingly overshadowed by their apathy and lethargy as a firm that I'm repeatedly reminded of interactions with corrupt functionary bureaucrats in failed states every time I deal with them. This may sound like hyperbole, but I assure you that it is not. I specialize in emerging markets and the only time I've ever seen behavior like I have at this company is in the most forgotten and ungoverned parts of the world — the places where if you don't like what they're serving, or if they didn't do what they promised, you can just go shove it or pay them more and hope that you finally get what you need... eventually.

Minpunten:

We were sold the wrong benefits despite roughly three months of discussing our needs with the sales rep, and the company did absolutely nothing to amend this despite the sales manager's first impression on reviewing the problem being, "Oh shoot, we've got you on the completely wrong plan." So I'm not sure because it only sometimes met our needs and the company never revised our plan and blithely ignored our requests for them to do so.

A must have prospecting tool if you want to target qualified leads with better accuracy

Opmerkingen: Business problems we are solving: Getting more qualified leads (outbound) with signals synced to our SF for our marketing to prospect in an automated way
Benefits realized: Higher productivity; Better contact rate
Overall experience: Excellent

Pluspunten:

Most impactful feature of ZoomInfo I would say is its contact and company database which is not only filled with millions of records but also very very accurate. And to top that, they have scoops, and org chart which clearly tells us signals of any new activities going on in our target companies. And all of this delivered to our inbox every day or as new feeds so we dont need to specifically search for the, Product was very easy to set up, implement, self-train and use consistently.

Minpunten:

There are few features within ZoomInfo-SF integration wherein some of the field values in ZoomInfo are not customisable and thus we have to do a small bit of workaround to get that integrated with SF. Moreover, I would love if the contacts export limitation is increased (without extra charge) or made free to sue just like their legacy platform.

Great product for small businesses

Pluspunten:

It’s easy to use with a great help guide for questions

Minpunten:

For what we use it for there isn’t anything I would change

A massive volume of data for a wide range of applications.

Pluspunten:

The incredible selection of data that is available is remarkable, and its precision is very impressive.

Minpunten:

I didn't like how ZoomInfo is unfriendly and difficult to use, especially for those new with database search engines. Search results may also be congested and include out-of-date information.

Best Lead gen tool !

Opmerkingen: Zoominfo is a must-have if you are on SMB or Enterprise sales, the extension is very easy to find the details in a single click.

Pluspunten:

Accurate and validated data. Email IDs and contact details are very accurate and help in prospecting and sales engagement.

Minpunten:

I didn't find anything negative with the product.

Zoominfo personal review

Opmerkingen: I've had a good overall experience with ZoomInfo SalesOS. The platform offers a lot of helpful features and insights and is simple to use. By streamlining our sales procedures and automating a lot of our operations, it has allowed us to boost our sales productivity. ZoomInfo has also provided exceptional customer service and technical assistance. They are always willing to assist us with any queries or problems we may have.

Pluspunten:

I loved ZoomInfo's user-friendly layout and the vast amount of searchable data. The ability to focus searches on particular parameters, such as location, job title, and industry, was also fantastic. It was also very beneficial that I discovered the contact details to be correct and current.

Minpunten:

The fact the ZoomInfo is not user-friendly and can be challenging to navigate, especially for those who are unfamiliar with database search engines, was the aspect I disliked the least. The search results may also be cluttered and not necessarily contain the most up to date information.

Good suite of products

Pluspunten:

Contacts are up to date Pre call email briefs are good

Minpunten:

Overall I didn’t find any issue with zoominfo I haven’t used the segmentation feature but I was working on named accounts

Your prospect app.

Opmerkingen: Excellent experience

Pluspunten:

Easy to contact with CEOs. and other powerful People.

Minpunten:

I mostly liked all the features this apps provides.

Nice data plarform

Opmerkingen: We use Zoominfo mostly to enrich existing contact and lead data stored in our CRM. In the past, we also used for lead generation. We have been using the platform for the last couple of years and we don't feel like replacing it for another software so soon.

Pluspunten:

Salesforce integration, availability of contact data (emails and phone numbers), easy to search and enrich lists of records, chat support. . I also like that it has a Chrome plugin that enables the user identify companies through their website or LinkedIn profile

Minpunten:

The data is not always the most up to date (moreover regarding current company where a person works for). Also, it doesn't track job changes. A search for specific department would be nice too.

My experience with Zoominfo SalesOS

Pluspunten:

This is a great resource for accessing data and enriching leads for an organisation. Basic info such as Competitive landscape, industry, latest trends, revenue, etc.. provide a really good source of information for research.

Minpunten:

Sometimes leads data/contact info is outdated. This needs to be worked upon

Topmost Customer Database Software in USA

Opmerkingen: I am using ZoomInfo for last 5 years from previous company and also using in my present company. It has great experience to use Intent, Scoops section, Enhance section. All these features are very useful. Very much satisfied and I will definitely suggest zoomInfo to others, my friends, colleagues.

Pluspunten:

I like the scoops and Intent section very much. Scoops and Intent Signals helps us to find out most relevant and needy business via good leads and companies. It is very easy to use scoops and Intent section to prepare the companies list or contacts list. It helps a lot to our company

Minpunten:

The companies and contacts database of Middle East (MENA) and APAC region is very less as compared to other regions. Most of the contacts does not have direct or mobile numbers so we are facing difficulties to connect with prospect or targeted customers of those region. All other is set.

Biggest disappointment of the year

Opmerkingen: This has to be the biggest disappointment, and I would never recommend this tool, it's extremely pricey, and when we reached out to our Account Manager for help, he kept saying “well, I remind you, you're on a contract”. We don't feel like we're being listened at. We are still waiting for options to fix this issue, or to cancel this tool that has been of zero use to us. Furthermore, we've gotten training where they keep repeating the same and the same, taking little value from it.

Pluspunten:

Integration with Hubspot seemed to work fine

Minpunten:

Where do I start? Since the beginning we express our concerns to the AE assigned to us, that ZoomInfo could be “too big for us”, since we target mainly small to medium companies; after we were reassured that the Data was updated and taken from several channels, we decided to go ahead with the solution. Three months in (almost four), and we haven't gotten one single good lead. Some of the issues are, but not limited to 1) a lot of the information for small business was not up-to-date, 2) "Small businesses" that always end up being part of a bigger company, 3) Mixed information from companies from the Intent because the signal and the suggested contacts are pulled from different companies with the same name, 4) it can take up to an hour to clean ONE contact, since the information is mixed, and as stated before, many times the data is not updated, many people who "doesn't work there anymore", 5) When using the Intent feature and calling the lead, they rarely know what we're talking about, or they got a solution “weeks ago”, 6) Intent topics are locked, and you can change them only a few times during the year, so you want to be extra mindful with those, but of course, these topics are NOT open to you. They give you a long excel list with a thousand of topics for you to “select”. This is so complicated and takes so much time, when it would be easier to do it with on a sharing screen meeting, so 7) will be lack of support.

The worst service for an incredibly expensive product

Opmerkingen: Horrible - poor service would not respond for months. Yes, months. And then with nothing helpful despite us having an issue with the results that were being delivered due to a configuration issue.

Pluspunten:

Easy to use, that's about it. Reasonable feature set.

Minpunten:

Data is woefully out of date with leads having often left companies years before but listed as current or even a new joiner.

ZoomInfo is worth the money

Opmerkingen: When I joined Mygo Consulting last year, there was no easy way to get a large number of qualified leads and their contact information, so getting ZoomInfo solved that very quickly. And Websights solved the issue of identifying visitors to our website.
I have found the accuracy of the contact information to be over 90%, which is much higher than other databases I have used in the past. Overall, I have been very satisfied with their platform.

Pluspunten:

There are several features in ZoomInfo that are important to me. The first is the ability to tailor lead lists for email and prospecting campaigns. The next features that I use on a daily basis are Websights and Opportunity Scoops. Websights tells me what companies visited our website, and I recently added Hotjar to show me their activity while they visited. That gives me the ability to reach out with a very targeted message based on where they went. The opportunity scoops gives me leads that our sales team can get in touch with and talk about how we can help with the upcoming projects that are listed.

Minpunten:

Two things that I have discussed in the past that I would like to see improved are the technology stacks that ZoomInfo reports in each company. There has been a higher amount of inaccuracy than I used to see. The other improvement would be for more detailed information in the Websights feature. It is hard to see what pages a visitor went to, which is why we added Hotjar.

Great database - Zoom Engage integration need swork

Opmerkingen: Great if you need an instant DB of potential contacts to target.

Pluspunten:

Database size and ability to export to Hubspot CRM and CSV

Minpunten:

Integrations to other Zoom Engage was clunky.