ADP Vantage HCM

ADP does it again

Opmerkingen: Love the program. With all software, you need to take the time to learn. But our help desk is incredible and reliable.

Pluspunten:

It’s really intuitive and the interface is actually ice to look at.

Minpunten:

The field grabber tool for reporting sometimes doesn’t like a field you want…but it depends on the page. So somethings you are clicking though multiple pages to find a useable grab.

ADP Vantage HCM

Pluspunten:

1. Comprehensive solution coverage covers a wide range of HR functionalities including payroll, benefits administration, talent management, and time & attendance 2. The user interface is designed to be accessible, making it easier for people to use and navigate the system

Minpunten:

1. The system can be slow to load at times 2. the breadth of features can result in a steep learning curve for new users, necessitating thorough training

If you want simple, choose different

Opmerkingen: I use ADP vantage frequently for hires, status changes, report writing etc. I feel there are too many variables and if you wasn’t the one that implemented some things are challenging to do. Having worked previously with ADP workforce now I was very shocked at this product didn’t live up to expectations.

Pluspunten:

The self service dashboard, the onboarding,

Minpunten:

For an example to navigate to through multiple clicks to get to one area. Too many moving parts, more complex than necessary. Reporting fields that don’t work for our set-up but shows as options, just more work overall.

ADP Payroll

Opmerkingen: Overall its a good software no matter the size of your company..

Pluspunten:

The support, the ease of having everything in one place

Minpunten:

Sometimes if you need help it takes a long time to get the answer you need

Reliability Starts with ADP

Pluspunten:

is very easy to use, very reliable, and all the payroll information needed in one software

Minpunten:

There is nothing I disliked, very helpful and useful

Nice tool for Payroll & Benefits management

Opmerkingen: Fairly good in terms of the product and usage. The UI can be made more intuitive and employee-friendly. Customer service centers need a major overhaul in terms of the overall support model and skillsets employed.

Pluspunten:

Fairly comprehensive in terms of features the tool provides for complex workflows for big companies. Like the simplicity and UI for achieving HR-related tasks, especially benefits management. Leave management system also links well with in-house systems and custom timesheet management systems.

Minpunten:

Customer service isn't the best. Generic call centers where the customer service rep isn't aware of your organizational policies around leaves etc. or payroll-related questions. Neither they have the ability to direct you to the right point of contact within your organization. You would expect customer service to be more knowledgeable.

Great payroll software

Pluspunten:

I love how easy it is to see all of my timecard punches and pay statements on the website. Everything's easy to locate and use.

Minpunten:

The mobile app is basically useless as it doesn't even let me view my pay stubs. It's just a blank white screen.

Work & ADP

Pluspunten:

Learning how to use ADP was very easy, I manage payroll for my job and I can easily navigate through this system

Minpunten:

I haven’t found any issues using ADP vantage so far, everything has been pretty easy to learn and use.

Extremely useful

Pluspunten:

I'm able to submit PTO requests and management employee timecards. It has a clear interface. Tracks a lot of useful information.

Minpunten:

From time to time I have to dig to find what I'm looking for.

Great features for employees and employers!

Pluspunten:

I love that my payroll, training, and company updates can all be managed from one place. Great UI and visual data.

Minpunten:

I have had issues setting up direct deposit directly through the site. Would love to be able to adjust tax deductions and info from the site.

payroll services

Opmerkingen: We need to define product...IS "product" a piece of software or the service provided by your company or the combination of the two? The software is excellent. Well written and easy to use and maintain.
The support...Employees change often and when a serious issue needs to be handled, they require me to call someone else. When a big issue arises you can forget about proper follow through. Any and everyone is willing to drive to my place of business to talk and leave a few free pens and sticky notes. I don't need your pens. I have been raked over the coals on the Work Comp pricing and I can't get resolution. It is so infuriating that I have explained the issue, provided competitor pricing and nothing happens. I am looking to not only move my work comp to a more competitive company, but I am moving my payroll service as well. Are we a big loss?... Not at all. However, as each of our small companies move away because we aren't "a big fish" you will eventually feel the pain and discomfort of such losses. All this could be avoided if I could get my questions not only answered, but price changes immediately implemented and credited since it is an obvious egregious over charge and over sight. But no...Too many employees between the customer and the people who can make things happen. Maybe you need someone like myself that operates a small business to show you how to provide the customer service we want, not the customer service you think we need. We are extremely easy to understand and typically low maintenance. I would think having a lot of small businesses is better than one large business. Better diversification, better profit potential because of the diverse needs of each company would allow you to sell other products line you offer to an even larger customer base. Sadly, I am sure this review will be seen by the one employee hired to check the email server and forward to another email that is rarely checked. The Regional Manager will continue to stress about his or her employee turnover rate because his/her boss has a cap to stay under or it sets off an alarm that requires them to file a report explaining why customer service ratings are down, new customer sign ups are low, existing customer base is dropping and employee retention is increasing. Their aggravation will be felt by the Regional Manager; who in turn will call or probably email their District Manager, who has limited training on leadership, and they in turn will REACT to their Supervisor instead of taking in the information, assessing it, and creating a measurable plan to actual FIX these issues. Again, this is probably all for nothing. ADP is doing just fine and close to an all time high stock price. However, over the last 5 years how many new payroll companies have come onto the scene? Does anyone ask why? Job markets have been soft and more people leaving the job market. So...one reason could be OPTION 1: software design. Or maybe...OPTION 2: customer service. I'm going to go with OPTION 2. Such a simple service to do. Extremely basic and easy to teach and to execute. Customer Service creates loyalty. Take the word customer off and just use the word SERVICE. Think about it..SERVICE. From picking up your groceries or dry cleaning. A smile, good product, and if there is ever an issue, you identify and fix it immediately. That is all most of us ask for from those we live with, work with, and play with. We want our needs met and if you mess up: apologize, fix it, learn from it...repeat. Meeting the customers needs is much cheaper than all the pens, sticky notes, and coffee mugs that are made trying to project an image. How about instead of projecting the image...BE THE IMAGE! Be the leader in the industry. Be what everyone else looks up to. Since ADP is the world's largest payroll provider the best way to clinch #1 and stay there forever is by beating everyone else at customer service. You have the pricing, you have the software, you have the internal operating procedures already in place. Now put fear in your competitor by making it impossible to meet, much less beat, the service you provide. I end this review with the same question I started with...IS "product" a piece of software or the service provided by your company or the combination of the two? Sincerely, Kent Snyder

Very Cost Effective

Opmerkingen: Overall, the upgrade to Vantage has been positive. The manager's dashboard is particularly helpful in looking at the overall numbers (employees, hiring, terminations, leaves, etc.) in one place, and comparing the data month to month for planning purposes.

Pluspunten:

Fairly easy to use and intuitive, connects the dots for a complete look at an employee and company people numbers.

Minpunten:

Like most software, there are some unique needed codes that don't seem to have a rational reason, but are put in place by ADP to keep their software running accurately.

Very limited, have to find work arounds for nearly every aspect of HR

Pluspunten:

its cloud/ web based. The potential is there but the system easily frustrates our employees and I can't really think of anything positive to say. Every advantage ADP offers comes with a "BUT"

Minpunten:

Very limited, have to find work around for nearly every aspect of HR. Can't view time cards remotely without allowing punching access Self Service is very frustrating Here's some recommendations: a) life events that can make changes to the employee's benefits (add employee-take away employee; not just dependents) b) give users the ability to change beneficiaries to dependents/beneficiaries c) work flow for additional compensation d) allow there to be more then 1 work event template for a specific group Also, that "you can only have one window open at a time" not only is very debilitating but annoying when the cookies get stuck and one has to reboot the entire computer. Basically, ADP feels like a yahoo blog template with limited abilities; I'm working in a box within a box.

ADP for Employees

Pluspunten:

ADP is one of many human resource software solutions that I have used. It provides access to all HR functions in one place, allowing employees to manager PTO, required documents, pay statements etc. The one stop solution is very beneficial.

Minpunten:

The solution is not very intuitive and takes awhile to figure out how to navigate. While this is not the end of the world, it can be frustrating for new users.

ADP, pros and cons

Pluspunten:

ADP is probably the largest payroll vendor in the nations, which is good and bad. It's great because they are experienced with typical payroll processing, human resources and benefits. It's not so good if you are a smaller company or a company with out of the ordinary payroll functions such as agricultural operations and taxes, California "special" tax issues, and the like.

Minpunten:

Although they say their customer service is first rate, we have found it not to be so when it comes to the typical needs such as payroll issues. They have a great team of specialists in Time and Attendance, Reporting, but generally we are on hold at a minimum for 15 minutes, more typically half hour and longer. We have complained and it seems that they are hiring more staff and our calls are responded to more promptly. They also have a great support center and something called the Bridge where users can chat with other users about similar issues.

Good Software

Opmerkingen: Overall very positive, it does exactly what I need it to do and I am able to view all of the information I need from this software.

Pluspunten:

The dashboard view is very clean and nicely designed. There are a lot of dynamic features where you can click to get different views and details of your pay. I especially like the feature that blocks out your salary automatically unless you decide to show it. This is helpful when I need to check my pay in the office.

Minpunten:

There are a lot of features that my workplace has not implemented, which are shown in the selectors. I'm unsure whether these can be hidden, but having that feature would be helpful to know what I have available for use versus what has not been implemented.

Easy to Use for Staff

Pluspunten:

As an end user of this software I was very pleased. The platform is user friendly and pages load quickly. You are able to access the majority of your self-serve human resource needs; update personal information, print taxes documents and look at historic payroll are all within reach.

Minpunten:

Overall I enjoy using this software. It's not flashy like other platforms, but it gets the job done.

Human Resources Manager

Opmerkingen: Upgrades and support for upgrades are terrific.

Pluspunten:

Best product on the market. I have used in several companies and it will always be my go to. Ease of use, excellent reports, customization as well, great customer service and support.

Minpunten:

Tutorials are rather lengthy and should get to the point. Can be hard to find a specific tutorial. Once found they are generally helpful.

Acceptable system but customer care is an issue

Opmerkingen: I have worked on the ADP Human Resource Benefits system for over 5 years. As a solo HR practitioner it has been good to have a HCM system, however ADP was selected first for payroll and A/P and time tracking. We have made the system workable for recruiting, performance management, etc. but any customization has been a challenge.

Pluspunten:

Would not be able to manage recruitment as easily without the on-line application portal. It has some limitations, but allows for communication with the candidates and automatic transmission of data when an individual is hired. Employee Self Service allows staff to easily change their address, emergency contacts, etc.

Minpunten:

It's difficult to customize in the manner we would like to. For our size company, we do not have a dedicated customer service group so calling in for customer service you get varying levels of competency with the rep who answers the phone. Unemployment compensation services are extremely poor - missed deadlines, lack of response, delays in processing. Would not recommend using this service, ADP outsources it.

Not User Friendly

Pluspunten:

The system is cloud based which means I can access from any computer and there is a mobile application.

Minpunten:

Poor customer service support, too many clicks to locate information I seek, "ghost" employees that disappear when in process to transfer, unable to attach documents

When we signed up they had a great promotion going and they seem to offer promotions very similar all the time.

Pluspunten:

First 3 months were free and can cancel at anytime, I would recommend them to other business owners.

Minpunten:

not much to complain about here they do what they are suppose to and we are happy with our relationship we have built

ADP is should only be an automated data processing company

Pluspunten:

ADP does what the company name explains. It does a great job of processing payrolls and ensuring that the data is processed as entered.

Minpunten:

ADP is trying to branch into too many sectors of HR and has been very unsuccessful. The customer service is horrible and the outsourced call center representatives cannot answer basic questions. They do not have the ability to modify their programs and technology to fit the company's needs.

Converting Off ADP Workforce Now after 3 years

Pluspunten:

The robustness of the system. There were many additional modules such as compensation, learning, in addition to the core HR.

Minpunten:

The system is clunky and pieced together and is difficult to navigate. The customer service has gone from bad to worse and the COBRA connection and Carrier Connections teams were difficult to communicate with. They "nickel and dime" the customer with add on's. The Account Manager was no where to be found and "annual system audits" they promise never happened in the 3 years I have been with them. Switching to another vendor as of this writing. Do your homework!

Excellent sales pitch, not so excellent product

Pluspunten:

The best thing about ADP is the graphic design/layout of the product. It looks polished, and visibly is attractive.

Minpunten:

ADP's customer service leaves a lot to be desired. From the start of implementation to the ongoing questions and needs, they seriously lack in hold times, quick responses, and the actuality of solving your problems. The system has a lot of potential, but most of the representatives consistently say they are sorry and they don't know either why the product can't do some very simple things. It doesn't calculate max retirement calculations correctly, it's a hassle to use the goals for HSA accounts. All in all, a big disappointment if you are looking to streamline your payroll.

UGH it just isn't working out like they said it would

Pluspunten:

There are some good things about the user exp from employee point of view on 10.0 I do enjoy 90% of the folks I work with on the phone. They want to help..can't always help but they want to and I like the friendliness of them.

Minpunten:

Horribly complex reporting system. Company is so big that left hand doesn't talk to right hand so projects ie ACA were a catastrophe. The recruiting module is worthless, slow and antiquated. There is little flexibility in the system to customize. Training is long and not clear.