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Wat is tawk.to?

Chattool waarmee je contact kunt maken met je klanten via een mobiele app of op je website. Ondersteunt chatgeschiedenis en prestatieanalyses.

Wie gebruikt tawk.to?

Bedrijven die willen communiceren met klanten en bezoekers via hun website, mobiele app of een gratis aanpasbare pagina.

tawk.to Software - 1
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tawk.to Software - 5

Twijfels over tawk.to? Vergelijk met een populair alternatief

tawk.to

tawk.to

4,6 (329)
US$ 0,00
Gratis versie
Gratis proefversie
22
14
4,6 (329)
4,7 (329)
4,4 (329)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 29,00
maand
Gratis versie
Gratis proefversie
96
26
4,6 (450)
4,5 (450)
4,6 (450)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over tawk.to

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,6
Klantenservice
4,4
Functies
4,4
Prijs-kwaliteitverhouding
4,7

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Allen
Allen
President in Canada
Geverifieerde LinkedIn-gebruiker
Gezondheid, wellness en fitness, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Live Chat for your Website

5,0 2 maanden geleden Nieuw

Pluspunten:

Tawk.io allows me to customize the chat bubble, see in real time what people are typing before hitting send so I know what si on their mind. It recognizes new vs return users and you can set up page specific messaging to increase conversions.

Minpunten:

I had a web developer deploy it and it took time to get the setting right and the messaging correct, but after that it's pretty easy to use.

Marianela
Marianela
Water Treatment and Environmental Management Consultant in Panama
Geverifieerde LinkedIn-gebruiker
Chemicaliën, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Tawk.to, an excellent tool to connect with our clients from the Web or the mobile APP.

5,0 vorig jaar

Opmerkingen: Tawk. to has provided us with a higher level of automation in our customer service process, which has allowed us to reduce response times to our customers, in addition to being able to cover a much larger audience.So, every time customers want to ask a question, they simply decide to access the link that we have provided in our mobile or web APP and start effective communication when our agents are online, or carry out a registration process for a request in mode offline. On the other hand, Tawk.to has interesting features within the platform, such as making annotations in each chat, the ability to view a timeline, printing chat content directly for further processing, and much more.

Pluspunten:

Tawk.to is excellent when it comes to interacting directly with our customers from our website or mobile application since we maintain constant interaction for a better customer experience, and all this information is available on the administrative platform, which in addition to being able to Record each of the chats, generate information for analysis and statistical treatment.Its dashboard is quite complete and allows us to view, for example, the number of chats carried out during the day and week, the number of responses, visits from our clients, and multiple monitoring reports, in addition to recording each chat in detail, and it even allows us to record comments to clarify doubts in a later analysis.

Minpunten:

Tawk.to is a very complete online/offline chat and is widely used for both Web environments and mobile APPs, however, it is important to consider that the human factor is still invaluable, since for example, if we have logged into the administrative platform, it will depend on us to have an effective response time and communication that generates value for that client.

Joseph
Information Technology Specialist in VS
Bouw, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

tawk.to Review by Nganga

5,0 4 weken geleden Nieuw

Pluspunten:

tawk.to integrated well with our website which makes it easy to communicate with online visitors.

Minpunten:

I can’t recall the last aspect that failed me when using tawk.to.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Informatiediensten, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Stay away. There are many other options

1,0 2 maanden geleden Nieuw

Opmerkingen: Not prime-time ready. Design, product, customer service, nothing

Pluspunten:

I like the parrot logo. Nothing other than that really

Minpunten:

Customer support and the product experience

QALINA
QALINA
Corporate Financial Controller in Azerbeidzjan
Geverifieerde LinkedIn-gebruiker
Consumentengoederen, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Tawk to for live support

5,0 4 jaar geleden

Opmerkingen: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pluspunten:

Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Minpunten:

I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

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