tawk.to

Wie gebruikt tawk.to?

Bedrijven die willen communiceren met klanten en bezoekers via hun website, mobiele app of een gratis aanpasbare pagina.

Wat is tawk.to?

Chattool waarmee je contact kunt maken met je klanten via een mobiele app of op je website. Ondersteunt chatgeschiedenis en prestatieanalyses.

tawk.to - Details

tawk.to

https://www.tawk.to

Opgericht in 2012

Vergelijk tawk.to met soortgelijke producten

Vanaf

US$ 1,00/maand
US$ 19,00/maand
US$ 15,00/maand
US$ 14,00/maand

Gratis versie

Gratis versie Ja
Gratis versie Nee
Gratis versie Ja
Gratis versie Ja

Gratis proef

Gratis proef Ja
Gratis proef Ja
Gratis proef Ja
Gratis proef Ja

tawk.to - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Kennisbank
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Implementatie

  • Cloud, SaaS, Web
  • Mac (desktop)
  • Windows (desktop)
  • Android (mobiel)
  • iPhone (mobiel)
  • iPad (mobiel)

Training

  • Live online
  • Webinars
  • Documentatie
  • Video's

Functies van tawk.to

  • @mentions
  • API
  • Aanpasbare branding
  • Activiteiten volgen
  • Activiteitendashboard
  • Autoresponders
  • Beheer van supporttickets
  • Beheer van vergaderingen
  • Bestanden delen
  • Bestandsbeheer
  • Bestandsoverdracht
  • Bewaking
  • CRM
  • Chatten/messaging
  • Communicatie via meerdere kanalen
  • Consumentgericht chatten in realtime
  • Contactenbeheer
  • Contentbeheer
  • Documenten opslaan
  • E-mailbeheer
  • Eenmalige aanmelding
  • Enquêtes en feedback
  • Geotargeting
  • Gestandaardiseerde antwoorden
  • Integraties van derden
  • Interactie bijhouden
  • Kalenderbeheer
  • Klantgeschiedenis
  • Live chatten
  • Markeren
  • Mobiele toegang
  • Offline formulier
  • Overdrachten en routering
  • Proactief chatten
  • Rapportage en analyse
  • Rapportage en statistieken
  • Realtime analyse
  • Realtime controle
  • Realtime meldingen
  • Samenwerkingstools
  • Scherm delen
  • Slepen en neerzetten
  • Taakplanning
  • Taakvoortgang bijhouden
  • Transcripten/chatgeschiedenis
  • Videovergaderen
  • Voortgang bijhouden
  • Websitebezoekers bijhouden
  • Workflowbeheer
  • Zoeken/filteren

Bekijk de volledige lijst van Live chat software

tawk.to alternatieven

Meer alternatieven voor tawk.to

Reviews van tawk.to

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,6
Klantenservice 4,4
Functies 4,4
Waar voor je geld 4,7

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Qalina M.
Corporate Financial Controller
Consumentengoederen, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 1-4-2020

"Tawk to for live support"

Opmerkingen: Tawk.to helped us to serve our customers online. Moreover, it helped us to track the number of visitors and their location.

Pluspunten: Tawk.to has got many advantages for live support. For example, it shows information about the visitor. You can track the user's country location, how many times they joined your webpage, users' activity on the webpage where they clicked so on. Moreover, during the chatting with the visitor the tawk.to shows you what are they going to write you on the chat window before they send the message. Daily, monthly reporting features are great to know the interest of your webpage. For the free trial, you can register 3 support agents.

Minpunten: I do not have special concerns about the software even with the pricing. But one problem there was simply I can not decide whether it is the problem of G Suite or Tawk.to. The thing is when we offline sender should be able to receive the inquiry to our email which is in G Suite. However, we could not direct the Tawk.to inquiry to usual G Mail but not to the G Suite that was really strange. Besides everything is fine.

  • Bron van de reviewer 
  • Beoordeeld op 1-4-2020
Antonio M.
Owner
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    Zonder beoordeling
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 10-2-2021

"The best free chat option to integrate with your website"

Opmerkingen: I started using tawk.to as my go to solution for all the clients that needed a chat system. I used it first for an Icelandic tourist company that suddenly had many new visits on their website. Tawk.to actually increased conversion tenfold. Later I used it in a myriad of projects, in Iceland and Croatia, and they all had increased revenue just by providing a chat box on their website. Of course, the wonderful people answering all the questions also had to do with the success of the cases, but I still believe that tawk.to's beautiful design and easy to use interface are the champions of the story.

Pluspunten: Tawk.to promised to be free forever, and they kept their promise. I used them on and off for projects for the last 6 years and every time they delivered an even more polished product with tons of options that would satisfy anyone.

Minpunten: I can't think of anything I dislike or think tawk.to has to improve. It is easy to use and extremely simple to integrate to your existing website.

  • Bron van de reviewer 
  • Beoordeeld op 10-2-2021
Moises S.
CEO
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 20-5-2021

"The best option for an online chat on a website"

Opmerkingen: This tool has been very helpful, what has helped us the most is the option to generate tickets, because when a problem occurs with support we can send a ticket to the right department so they can solve it.

Pluspunten: This tool has been of enormous help for our company, it works perfect to have online contact with people who enter my website, I can see the IP, the country, the web page where they are browsing, I can save their data in case they visit my website again in the future. It is a very good tool.

Minpunten: The operation is excellent, but I think they should add some option to visually improve the chat widget, as it has the same interface, we would like to use some design a little more modern and minimalist, but otherwise it works excellent, the chat is good.

  • Bron van de reviewer 
  • Beoordeeld op 20-5-2021
Ryan M.
IT Manager
Automotive, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    2 /5
  • Klantenondersteuning
    1 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Beoordeeld op 8-3-2021

"Tawk to Who?"

Opmerkingen: It's just not the best, we use it because it gives us good value for a cheaper price, but it's not consistent in how it handles things like notifications.

Pluspunten: It's an easy enough chat system to implement on websites and set up to look how you want without being invasive. It gives you the ability to talk live without having to integrate or download any software because it's right in the browser. It does exactly what it says it does, but that's where the benefits end.

Minpunten: The notifications are inconsistent, and if you aren't monitoring it 24/7 you will miss people talking to you. REsponding to someone hours after they tried to message isn't possible, and even if they leave you an email most of the time it's a missed conversation that you will never get contact to. This is great and also part of what chat systems online suffer from, but this one seems even worse. Even if you have it set up to notify your email it feels like the notifications might not come until hours after they've messaged, and then you've missed a prospect.

  • Bron van de reviewer 
  • Beoordeeld op 8-3-2021
Boris T.
Manager
Informatietechnologie en -diensten, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-3-2021

"Impressive and free"

Opmerkingen: We use tawk.to as our main recommendation to clients who need a good chat system for their website. The customization options are great, the implementation is easy, and it is all free. We have successfully doubled customer conversions on some of our projects just using tawk.to and their beautiful chat popup. Our clients like the ability to track the customers actions on the website - it is easy to upsell once you know how the visitors were browsing your website, and it is much easier to answer questions about products when you know where the visitor is from and which product page they are on right now. All in all, a very useful tool I can very highly recommend!

Pluspunten: Tawk.to has all the features of a fully paid software while being completely free. They allow for easy integration into any kind of a website and offer a fully fleshed out experience on par with any other paid-for solution.

Minpunten: Sometimes, we had issues with notifications not popping up properly, and our clients missed a chat or two because of that, but it seems that issue was fixed recently.

  • Bron van de reviewer 
  • Beoordeeld op 11-3-2021