Hub

A really useful tool

Opmerkingen: I really like its simplicity and ease of use. We had relatively basic requirements (no integration with our own systems) and therefore I wanted something that would be quick to develop. I was working on this project alone and my first enquiry email was sent to Pancentric on 13th July. Including the whole process of demos, questions and comparisons to other providers, the signing of the contract, the build and the training, it was ready to be rolled out to the whole company on 16th August, which I was very satisfied with.

Pluspunten:

It's very easy to use, straight out of the box. You don't need to have a background in IT to be able to build the site as everything is very logical and therefore start to end is very quick. A main selling point for me was the ability to have different interfaces ("communities") for different user types and also the ability to book meeting rooms - these were two functions that set Pancentric apart from other providers for me. It is also easy to add-on new users at any time as you are paying for a range of users, whereas other providers I looked at meant you had to go through their support to add a new user as you paid for each individual

Minpunten:

The tools are a little clunky for editing text. It would be great if they had the formatting paint brush, like in Word, where you can easily copy other formats, as the Themes setting doesn't always work as it should. The containers of the home page are set widths, and so although you can display anything you like and the options are good, the dimensions and layout are restricted. There is no live chat or individual tagging function, but this is in development. I was unaware that the build of the site came under "training" rather than "implementation", which increases the cost of development, and so communication on that could clearer.

Hub

Opmerkingen: A good partner to work with

Pluspunten:

We find the product very flexible and can input into the road map. We use it as a collaboration tool with our customers and we can brand it individually for them.

Minpunten:

You do need some training to get up and running, but it is pretty intuitive once you understand the solution structure

A great tool for communicating what's going with all staff and keeping everyone up to date.

Pluspunten:

The ability to set up groups and appoint tasks to group members, the ability to send out group emails to all staff.

Minpunten:

Can be hard to use and find your way around if you haven't had necessary training. Main carousel image sizes are slightly different to sizes used for page headers, this means if we want to add something new to the carousel we would have to create two different images to accommodate the different size constraints.

Excellent new intranet for our business

Opmerkingen: Overall a good experience, replacing our very old and tired intranet with a much more modern look and feel and a good level of functionality out of the box.

Pluspunten:

It was a relatively easy implementation and the features of the product out of the box satisfied 80% of our requirements. Once you know your way around it admin and updating is straightforward.

Minpunten:

We are working hard to increase usage and views as we have proportion of our staff who do not use the software often enough to be familiar with it. There is additional functionality we would like which has yet to be built and delivered.

Been using Pancentrics hub for many years now and every year we find more and more uses for it.

Pluspunten:

Its become an essential tool for our staff engagement and is so customisable that you feel like its part of your companies infrastructure. The team at Pancentric are top class and always happy to assist, discuss new features and implement change.

Minpunten:

We find that some of the administration options can be a bit clunky but the team are always happy to advise, help and in many cases make the change for us.