A1 Tracker

Very flexible and robust software

Pluspunten:

We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget. We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance.

Minpunten:

Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask.

Fantastic Software and Fantastic Customer Support

Opmerkingen: I had a very good experience with A1. I was the primary system administrator for our company. The response time from customer support was short and the help they provided was spot-on. I have no complaints about this program.

Pluspunten:

The ability to import data from our existing system and then manipulate that data to fit the new program was an awesome feature. This program was also very easy to use. The program is also customizable to fit the needs of our company.

Minpunten:

There is really only one “con” to mention. 1. Building “custom views” was a little difficult and took some time to learn.

Great software with excellent customer service

Opmerkingen: I am able to track and create reports for the companies auto and property claims. It is a great way to keep my job very organized.

Pluspunten:

I am not savvy with computers and I feel this software is fairly easy to navigate through and learn. Their customer service is phenomenal with answering questions and assisting with any problems that arise.

Minpunten:

I like everything. When I run into an issue it is usually due to my lack of software knowledge, however, the A1 customer service teams also responds promptly and explains everything so I understand it.

A1 functionality

Pluspunten:

A1 is an easy system to use with good basic functions. It gets the job done at a reasonable price point. Its interface is customizable and can be created in the users eye.

Minpunten:

While it has some deeper functionality they are not all seamless and many require some degree of settlement if they want to be used as they are generally static and not fully customizable. If changes are sought later as you realize some functions or options being used are not necessary or not set up in an ideal manner, it is not the easiest to change and re-integrate.

A1 Easiness

Opmerkingen: In the last 4 years I have had minimal problems with A1. It is easy to use, document and work in.

Pluspunten:

It's easiness is the most beneficial to my team.

Minpunten:

Making changes to settings is difficult for me however I am not always technology savvy.