A1 Tracker

"Very flexible and robust software"

Pluspunten: We like that this program is extremely flexible and customizable. You can even have them help you pare the features down to only the things that are really necessary in your organization, which we liked since we were working on a budget.
We use it primarily for insurance purposes like managing due dates and payments, recording documents, tracking a claim in progress, generating batch invoices and reports or following up with a client. However, this tool has also been used occasionally for managing some of our projects. The dashboard makes it possible for us to see all the important information in one glance.

Minpunten: Because it is highly customizable and flexible, things can sometimes get really complicated especially if a less experienced administrator is handling it. So when we were in the process of implementing A1 Tracker, some questions and issues came up but their representatives were always way ahead of us and they were ready with a solution or suggestion even before we could ask.

"Fantastic Software and Fantastic Customer Support"

Opmerkingen: I had a very good experience with A1. I was the primary system administrator for our company. The response time from customer support was short and the help they provided was spot-on. I have no complaints about this program.

Pluspunten: The ability to import data from our existing system and then manipulate that data to fit the new program was an awesome feature. This program was also very easy to use. The program is also customizable to fit the needs of our company.

Minpunten: There is really only one “con” to mention.
1. Building “custom views” was a little difficult and took some time to learn.

"A1 Tracker Review"

Opmerkingen: Our overall experience with the solution has been a positive one. While it did take a significant amount of time to get our solution up and functional, the solution has cut down on paper, errors and lead time. It has been a fantastic product for our needs.

Pluspunten: We were most attracted to the versatility and customization of the software to fit our needs.

Minpunten: The custom fields aspect of the solution is not as intuitive as you would imagine.

"We've used A1 software since 2013 and very pleased with the quality of product service and support."

Pluspunten: I oversee product warranty claims for around 250 dealers, who are responsible for handling customer guarantee repairs and product registrations. A1 Enterprise was our software of choice because our warranty, product registration, and RMA process is chalk-full of complex business rules which requires automation. Our products and guarantee process are complex, due to each product having many associated parts and sub-assemblies, where each can have various warranty coverage types and limits.
A1 Enterprise also provided an interface to our ERP accounting software, which gives us more control over how our products and claim costs approvals flow between the two systems. This interface reduced burden on me and our accounting department. We have collaborated continuously with the team at A1 to clearly define our business requirements to ensure we get what we need, and the team at A1 invests their time to thoroughly understand our business needs.
Pros: The team at A1 is very competent with their technology and our requirements. They know how to present solutions to complex business needs, and are very responsive to changes and support requests. Additionally, A1 Tracker as a software is rich with customizability, administrative features, and workflow features that make my job easier and more efficient. In comparing my time spent managing claims in the previous system, A1 Tracker gave us a 90% increase in efficiency.

Minpunten: A1 Tracker is an application that takes time to understand and grow into. Any administrator taking on this application should be aware that a time investment on their part is needed to ensure a successful implementation. Additionally, I would like to see Dashboard reports with charts and graphs, although I hear rumors that's coming in 2018!

"Construction Project & Risk Management Management Software"

Opmerkingen: I have worked in the construction industry for years, doing large commercial construction projects for hotels, resorts, casinos, high-end shopping malls, condos, high-rise towers, golf courses, hospitals, and heavy civil construction such as bridges, loading docks, parking structures, and even piers. I have also worked in some of the largest construction companies in the world. My work in construction has spanned across a many industries, and I have seen a lot of construction software packages come and go. Most of them, I have found, overcharge for user licensing, overcharge for support, and in some cases lack the support I would expect for what I am paying. The folks at A1 Enterprise know what they're doing, and their pricing is right in-line with what I would expect to pay for the quality of service and support I require for my business. Furthermore, having worked with multiple software systems and invested hundreds of thousands of dollars in various packages, I see a tremendous benefit in how A1 Tracker brings together so many key construction risk management functions to help my team better manage construction risks. With millions, and in some cases, billions of dollars on the line, we don't have time to waste spinning our wheels trying to figure out how to use our software, or how to get our vendors and workers to use our software. It MUST be easy to learn, use, and accessible from anywhere. A helpful tip: Know your requirements when you come to these guys, and if you don't, ask them for help defining them. Although you may need put the extra time in up front discussing your needs, it will pay off in the long run, because in my view, the purpose of software is to make my job, and the job of my staff, easier. A1 Tracker does the job.

Pluspunten: The user licensing price point and professional support are the definite pros. Then the flexibility we have to track different construction risks. The consolidation of several software systems has lowered our overall software licensing costs.

Minpunten: There is a learning curve to understand higher-level administrative functions, but that's the price you pay for flexibility and a complicated business such as ours. There was also a time investment we put in to get up and running.