BILL Spend & Expense

The reimbursement and reporting side could use some work. Divvy does not charge for reimbursements and does not make money for that part of the product, so I understand that it is not their priority, however to make a better product they would puts some resources there.

I do not have anything bad or negative to say about the setup or use of the app and or card. Nothing I liked least.

1) Customer service - they are not good at all. They are difficult to contact and when you do get in touch with them they don't have enough familiarity with their own product to be helpful 2) Software - creating budgets and getting cards to people is pretty simple but in the past 30-60 days the software has started to manifest some bugs. Budgets show up with a $0 balance. Users can't access budgets they clearly have access to from an administrator. Some budgets don't show up at all. Scrolling through transactions and entire weeks of transactions will disappear until you log out of the tool and log back in (I have screen recordings). The list goes on. This wasn't an issue until the last 30 days. 3) Poor resolution - I've called them to discuss this and was told that there was in fact a SW bug they were working on. I explained more of the situation so they escalated the ticket and told me a supervisor would return my call. I even scheduled it because I have meetings back to back most days. Not only did they not call me back later that day during the window agreed on, but it has now been two additional days and nobody has emailed, called, reached out, etc. Our organization has spend hundreds of thousands of dollars via bill.com's spend and expense platform over the past three years. This level of follow-up and support is unacceptable.

The least robust features are reimbursements and account mappings. It is frustrating to take many steps to unmap and map custom fields. Make it in the same place at least.

Some drawbacks to Divvy - - No notification alerting you that a budget is getting close to its monthly spend limit- Employees need lots of education on how budgets work; they need to request funds BEFORE spending- Reimbursement tab needs to be more obvious. Managers don't check and can have employee requests languishing there for weeks- Reimbursements don't hit employee accounts for days after the funds have already been withdrawn from the company account