Wie gebruikt Innago?

Independent landlords, property managers, rental management companies, and residential property management companies.

Wat is Innago?

Innago is clean, easy to use property management software for managing your rentals. Our customers are small, independent landlords that have one or two employees or handle everything themselves. They don't have a marketing team or an IT department.

From day one, we've met and collaborated with these small-to-mid-sized landlords to produce an application they actually want to use. We've avoided unnecessary features and focused on saving you time.

Innago - Details

Innago

http://innago.com

Opgericht in 2016

Innago - Prijsoverzicht

Innago heeft een gratis versie en biedt een gratis proefperiode. Hieronder vindt u extra prijsinformatie voor Innago.

Prijsinformatie

Innago is 100% free for landlords & property managers!

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Innago

Vastgoedbeheer software
Belastingbeheer
Berekening voor te late betalingen
Betalingen verwerken
Commercieel vastgoed
Contactenbeheer
Eigenaarsportal
Factureren
Huur bijhouden
Huurders volgen
Huurdersportal
Kredietcontrole
Lease volgen
Onderhoudsbeheer
Onkostenbeheer
Portefeuillebeheer
Vacatures bijhouden
Verhuurdersdatabase
Verzekeringenbeheer
Websitebeheer
Wooneigendom beheren
Belastingbeheer
Huurders volgen
Huurdersportal
Kredietcontrole
Online betalingen
Vacaturebeheer
Websitebeheer

Reviews van Innago

5 van 36 reviews worden weergegeven

In totaal
4.7/5
Gebruiksgemak
4.6/5
Klantenservice
4.9/5
Functies
4.4/5
Waar voor je geld
4.9/5
Matthew K.
Data Center Operations Technician
Informatietechnologie en -diensten, 10.001+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 15-11-2019

"Great Product! Great Service!"

Opmerkingen: I have no idea how I managed my properties without Innago. Tracking tenants, leases, payments, expenses, and maintenance requests is made so much easier with Innago. I love this service and would recommend it to anyone that manages any amount of properties.

Pluspunten: There isn't much not to like. Innago provides a easy to use interface that puts all the relevant information together in a nice visual!

Minpunten: The process to setup leases online can take a while to setup, but is well worth the effort.

Antwoord van de leverancier

van Innago op 19-11-2019

Hey Matthew! Thanks for the positive feedback. We're happy to hear you love using Innago!

  • Bron van de reviewer 
  • Beoordeeld op 15-11-2019
Brandon W.
Manager/owner
Luchtvaart(maatschappijen), Zelfstandig ondernemer
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 15-8-2019

"Two Thumbs Way Up"

Opmerkingen: I have been with INNAGO for several years. I manage 60 tenants with fairly high turnover. After trying out several other companies and being disappointed when it comes to customer service or features I finally can across INNAGO. I have been nothing but impressed when it comes to INNAGO. First and foremost is customer service. If I have an issue I will get a response day of and can easily get someone on the phone if I need to. They are responsive and detailed and always have a solution. They will go out of there way to be proactive and help with tenant issues without any input from me which is unheard of with other companies. Next is features. I have been with INNAGO for several years and have seen them innovate and add new features that they promised with little if not no hiccups or glitches. They do what they say they are going to do when they say they are going to do it. They have taken requests from me and incorporated it into the software to make my life easier. I recommend INNAGO to everybody. Whether you have two properties or 100 they are the perfect solution. Thank you for all you do to make my life easier INNAGO!

Pluspunten: Customer Service
Innovation
User friendly
Full of features
Workflow management
Record keeping
Customer Service!!!

Minpunten: I really do not have any complaints with innago.
The only thing that could be better is an app that would make interfacing for tenants easier but the website does just fine for now.

Antwoord van de leverancier

van Innago op 16-9-2019

Hey Brandon - thanks for the kind words! We really appreciate it.

We're happy to say that a mobile app is on its way in the next few months! As you know from your time with us, we're constantly working to make Innago more convenient, so thank you for that suggestion.

It's been great working with you!

  • Bron van de reviewer 
  • Beoordeeld op 15-8-2019
Jesslyn O.
Owner
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020

"We only run smoothly because of Innago"

Opmerkingen: We are a property management company that currently manages 200+ rental properties for 40+ investors. We have 3 separate property management agents within our company. We could not do our job smoothly without Innago. We're able to assign specific properties to our 3 different agents, which really helps each agent stay organized and not overwhelmed with the other properties that aren't theirs to handle. The program is so user friendly and our tenants absolutely love it. We even hear that people come to rent from us specifically because we offer online payments and maintenance requests (Innago). The price is affordable for our small business. We also like that background and credit checks can be done though the same company as the tenant portals so we don't have to confuse tenants with multiple steps with different companies.
Customer service is the best I've ever received. I've never had an issue not resolved within 24 hours, usually fixed or questions answered within 15 minutes of emailing. I've also never sat on hold when I've called in with an issue. I had a hard time deciding if Innago was going to be good enough when we first opened our company a year ago, but I decided to give them a chance based off my experience of them answering all my questions quickly. I am so glad I decided to go with them!

Pluspunten: Top notch customer service
Rent payment tracking
Automotive reminders
Online maintenance requests
Credit card payments accepted
Affordable
Background & Credit checks
Multiple deposit accounts allowed

Minpunten: Nothing! But I trust that if I ever wished Innago had another feature I could mention it to their tech team and they'd figure out how to try to make it happen - Their customer service is that awesome!

  • Bron van de reviewer 
  • Beoordeeld op 6-2-2020
Zach F.
CFO
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: Gratis proef
  • Totaalscore
    3/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    2/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 1-5-2018

"Value driven for small business or personal rentals"

Opmerkingen: Can they make you a website? Yes, they can.
Can you Ensign contracts etc? Yes, can sign leases online. Free
Online applications. Rolled out in next 30 days.
Tenant screening? Yes. Partnered with Transunion.
Does it publish vacancies? No marketing of units. Doesn’t post to any renting website.
App? No app for the phone yet.
Tenant communication - only through the portal and/or email them
No Owner portal.
Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner.
Does accounting sync to a bank account? To QBO, and multiple accounts can sync to one QBO, maybe?
Renter insurance accountability? Nothing yet. Looking into
it.

Pluspunten: I love how their pricing works. It's a free product to use, it only costs you when a client pays through their system. They are definitely for the value driven.

Minpunten: Only one signal sign on.(can’t have multiple sign ons), but you can set up accounts by owner. If you have multiple owners of different properties in your portfolio, you will need to set up an individual account for each. Hence why it is only good for small business or personal rentals. They don't have a lot of the features other software's like it has, but it has the core main few.

Antwoord van de leverancier

van Innago op 20-9-2019

Thanks for the feedback, Zach! As you pointed out, we take pride in being value-driven. So much so that all our features are now 100% free to use for landlords/property managers.

We're also happy to say that we now offer multi-user login for our accounts, so different owners can be accommodated. Renters insurance is coming soon as well, so keep an eye out!

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 1-5-2018
Peggy B.
Property Manager
Vastgoed, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 21-10-2019

"I like what I see so far."

Opmerkingen: The support is HIGHLY responsive and extremely supportive in explaining and troubleshooting. It's way beyond the support I get from my current company.

Pluspunten: This software does a lot, I like the invoicing system that allows me to tailor specific billing for the tenants for the regular payments as well as special payments and assessments that arise from time to time.

Minpunten: It's a little slow to load and I have to jump around to a lot of different sections to get the info I need. Better to have a tenant/property page with just that tenant's information there for a good view of what's going on with that tenant/property without distractions from other tenant/properties at the same time.

Antwoord van de leverancier

van Innago op 22-10-2019

We appreciate the feedback, Peggy. For now, the best way to view a tenant's information is directly through the "tenants" tab. There you can find all the information associated with any individual renter. Feel free to reach out to the support team if there's anything we can help out with!

  • Bron van de reviewer 
  • Beoordeeld op 21-10-2019