--- description: Ontdek de plus- en minpunten van Quiq en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Quiq - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Live chat software](/directory/30797/live-chat/software) > [Quiq](/software/166780/quiq-messaging) # Quiq Canonical: https://www.capterra.nl/software/166780/quiq-messaging Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/166780/quiq-messaging?page=2) > Quiq verkoopt oplossingen voor berichtendiensten en livechat om bedrijven en consumenten te helpen communiceren via digitale kanalen. > > Oordeel: score van **4.5/5** door 37 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Quiq? Voor organisaties die hun klanten de mogelijkheid willen bieden om contact met het bedrijf op te nemen via hun favoriete kanalen (berichten en chat), die sneller, handiger en goedkoper zijn dan telefoon of e-mail. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.5/5** | 37 Reviews | | Gebruiksgemak | 4.8/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.6/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.3/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Quiq - **Locatie**: Bozeman, VS - **Opgericht**: 2015 ## Commerciële context - **Beginprijs**: US$ 6.000,00 - **Prijsmodel**: (Gratis proef) - **Doelgroep**: 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web - **Ondersteunde talen**: Arabisch, Chinees, Duits, Engels, Frans, Hindi, Italiaans, Japans, Oekraïens, Portugees, Russisch, Spaans, Thai, Turks, Vietnamees, Zweeds - **Beschikbare landen**: Australië, Canada, Mexico, Nieuw-Zeeland, Verenigd Koninkrijk, Verenigde Staten ## Functies - AI/machine learning - Aanpasbare branding - Activiteitendashboard - Agent-interface - Alerts/Escalation - Autoresponders - Beheer van Service Level Agreements (SLA's) - Beheer van klantervaringen - Bestanden delen - CRM - CTI (Computer Telephony Integration) - Callcenterbeheer - Chatbot - Chatten/messaging - Communicatie via meerdere kanalen - Consumentgericht chatten in realtime - Contactenbeheer - Dashboard - Doelgroeptargeting - Doorgave menselijke medewerker - E-mailbeheer - Enquêtes en feedback - Feedbackbeheer - Geautomatiseerde antwoorden - Geautomatiseerde routing - Gegevensverzameling via meerdere kanalen - Geplande berichtgeving - Inboxbeheer - Kennisbankbeheer - Leaddistributie - Leadkwalificatie - Live chatten - Massa-sms - Messaging in twee richtingen - Mobiele coupons - Mobiele toegang - Offline formulier - Overdrachten en routering - Personalisatie van berichten - Proactief chatten - Rapportage en analyse - Rapportage en statistieken - Third-Party Integrations - Transcripten/chatgeschiedenis - Verwerking van natuurlijke taal (NLP) - Visuele analyse - Voor meerdere talen - Vooraf geconfigureerde bot - Wachtrijbeheer - Workflowbeheer ... en 6 meer functies ## Integraties (4 in totaal) - NetSuite - Oracle Service - Salesforce Sales Cloud - Zendesk Suite ## Ondersteuningsopties - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - 24/7 (contact met medewerker) - Chatten ## Categorie - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) ## Gerelateerde categorieën - [Live chat software](https://www.capterra.nl/directory/30797/live-chat/software) - [SMS-marketing software](https://www.capterra.nl/directory/30842/sms-marketing/software) - [Customer engagement software](https://www.capterra.nl/directory/30906/customer-engagement/software) - [Klantenservice software](https://www.capterra.nl/directory/22/customer-service/software) - [Callcenter software](https://www.capterra.nl/directory/30007/call-center/software) ## Alternatieven 1. [Freshdesk](https://www.capterra.nl/software/124981/freshdesk) — 4.5/5 (3412 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.nl/software/61368/salesforce) — 4.4/5 (18771 reviews) 3. [Zendesk Suite](https://www.capterra.nl/software/164283/zendesk) — 4.4/5 (4076 reviews) 4. [LiveAgent](https://www.capterra.nl/software/102188/liveagent) — 4.7/5 (1758 reviews) 5. [LiveChat](https://www.capterra.nl/software/62194/livechat) — 4.6/5 (1719 reviews) ## Reviews ### "The best chat portal\!" — 5.0/5 > **Ramil** | *8 april 2019* | Beveiliging en opsporing | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: I work as a chat support in our company, I can say that this chat portal has a lot to offer compared to any other platforms we used to have. We have this text feature that our customer can chat with us even if they are not with their computers. Giving them the best experience possible with the help they want anytime anywhere. The dashboard itself is really cool, you can see all chat reports like average handling time, numbers of conversation and may more that helps in calculating our monthly statistics. > > **Minpunten**: So far, I can't see any down part on this software. I can say that this was developed perfectly. > > I have a five star experience with this software, this the best and so far. ----- ### "Good tool for Real Time Messaging" — 4.0/5 > **Paulo** | *13 september 2024* | Informatietechnologie en -diensten | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: it is a great tool for real time messaging and its capabilities to integrate with Customer Relationship systems > > **Minpunten**: It requires a lot of learning to get full usage > > It is a great experience being part of a large company ----- ### "A child could report metrics better than Quiq" — 1.0/5 > **Geverifieerde reviewer** | *4 december 2020* | Telecommunicatie | Aanbevelingsscore: 1.0/10 > > **Pluspunten**: I guess a point in it's favor is that settings can be tinkered with to make the experience more pleasant. > > **Minpunten**: Reporting is inaccurate and timing is not counted properly. > > Quiq has been nothing but trouble. It reports more chats than we've taken which is an important metric in my company, provides incorrect response times which leads to even more issues, and frequently bugs out and counts chats as missed or agents as unresponsive. There are way better softwares out there for Messaging. Customer support is also non-existent. ----- ### "Cyprus Text Implementation" — 5.0/5 > **Todd** | *13 augustus 2019* | Financiële dienstverlening | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: I like that the software seamlessly moves between text and chat depending on the device being used by the consumer. I can use the software for my entire call center, for outbound marketing, and for one on one interaction between loan officers and borrowers. I also like that the product appears to be on the cutting edge technologically. Some of the things we discussed involving Apple Business Chat and the road map make me very excited for the future of business text and chat. > > **Minpunten**: There is nothing that I like least about the software. Our only challenge at this point is deciding how we want to use it. I would suggest however that the implementation and initial training be a little more clear. However, because our institution didn't have a dedicated person to handle the initial implementation, I think the delay and confusion has been mostly our fault. > > At our institution we did not have a texting or chat solution and we knew that it was something that we required given our type of business and our size. Quiq provided some answers to questions that we weren't even aware that we had. None of the other texting platforms had solutions for an entire contact center. We love the fact that the contact center can switch between text and chat, and that text can be an alternative to an inbound call. We also love that texting can be the primary communication medium for loan transactions because that is how borrowers want to communicate. This is a great company with wonderful customer service and people that really care about their clients. I feel like they are genuinely concerned about my success and will do anything possible to help me be successful. ----- ### "Quiq is easy, convenient, and effective" — 5.0/5 > **Angel** | *21 mei 2019* | Internet | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The setup was super easy, it's easy to navigate and use. > > **Minpunten**: It's still new so there's not as many features or as much functionality as we'd like. However, their Customer Support is fantastic and they're working hard to make improvements and help us however they can. They're very responsive. > > Overall it's been a great experience. We wanted to try out SMS and have been really happy with our customer's response as well as how easy it was to implement. We also added Apple Business Chat and it was super easy and has worked great. ----- Pagina: 1 / 3\ Volgende: [Volgende pagina](https://www.capterra.nl/software/166780/quiq-messaging?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/166780/quiq-messaging) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Gestructureerde gegevens