Clover

Great Point of Sale payment processor for Small Companies

Opmerkingen: Great product for going to trade shows and selling products there remotely and when they don't buy from the website. It is quick to make an amount they need to pay.

Pluspunten:

I like that I only had to pay for the unit that hooks to my phone and then there is no monthly fee unless I need more features.

Minpunten:

No way to take a payment without or with bad internet and then hold for later until there is service.

No integrity - from 5 stars to 1 star

Opmerkingen: I joined CloverConnect in 2022 and was excited to use their services. I had a decent experience up until Jan 2024 when I was charged an annual "security fee" of $215. When I received the payment notification email (that I receive monthly when they collect their fees), I was shocked at the amount and called customer service. They informed me that there was an announcement about this upcoming fee in my November 2023 statement. I never knew I got a statement let alone how to find it in my dashboard. They told me how to find it and sure enough, in a small print paragraph, there was information about this change. I asked why I wasn't emailed about this - emailing an announcement about a change is standard procedure. No response. Despite talking to multiple agents and a manager about how, at the minimum, I should have been notified via email of this change, CloverConnect said it was my responsibility to look at my statements each month. My response is that I don't need to look at the statement when I'm receiving emails on each transaction and an email about the monthly fees taken. CloverConnect would not refund the $215. I asked for my Merchant agreement multiple times - never got one sent to me. I scoured their websites for information on this annual fee - it is not documented anywhere. I emailed Support asking for info - no response. Meanwhile, I was receiving emails from other Businesses I work with notifying me of their updated Terms, etc. I just received another one today which reminded me that I wanted to write this review! CloverConnect made a poor decision and lost a (previously) happy customer. They exhibit zero communication with their merchants, zero ability to resolve conflict, and most importantly, they lack integrity. I chose to cancel them (and lose the $215) because I cannot be in Business with a company that doesn't have integrity, doesn't communicate major decisions that affect me (their merchant), and places the blame on me for not reading my monthly statement.

Pluspunten:

Ease of set-up and use, monthly fees, and it integrated with Book Like A Boss booking software.

Minpunten:

Support was a bit slow to respond to issues. CloverConnect does not communicate via email regarding important changes that affect the merchants. CloverConnect lacks integrity.

While not as popular in my area as other ordering apps, this is a decent option!

Opmerkingen: My experience with Clover has been that there are a couple of small restaurants that I love going to offering rewards through Clover. I have utilized Clover for those very incentives, which is awesome. I just wish there were more restaurants that could offer service through this app.

Pluspunten:

I really appreciated that some restaurants give incentives to customers when ordering through this app. It tracks how many times you've ordered and how the rewards are stacking up. I can customize my orders to my liking (as long as the merchant has allowed the customization to be offered). And the biggest plus is that ordering through Clover makes it super efficient to just arrive and pick up my food, rather than having to pay at the restaurant.

Minpunten:

This app is not as popular as many others. I have very few restaurants in my area that offer ordering through Clover. I have so many different restaurant apps on my phone! I only go to a couple of restaurants that offer service through Clover. Additionally, the user interface isn't the most visually appealing.

Clover is better!

Opmerkingen: We migrated from other very popular payment processing platform and found Clover does better in most of the use cases.

Pluspunten:

I like clean and optimized web interface, customer database, invoicing module.

Minpunten:

I would like to assign custom invoice numbers (perhaps PO numbers) to invoices generated via Clover.

Clover is sometimes lucky

Pluspunten:

It's pretty easy to use and makes processing payments pretty seamless

Minpunten:

Can be a little glitchy at times and I have had to turn away customers because it wouldn't work.

Small Business’: Stay Away from clover financing

Opmerkingen: Good customer service overall but terrible company for small business financing with interesting unusual policies to see offers of financing when they won’t even give a preapproved or estimated amount,

Pluspunten:

The interface and clover debit terminals.

Minpunten:

Clover makes illegitimate offers to clients for financing as cash advance. But when it actually come does to seeing a potential amount you can get they waste your time by requesting you pay off any outstanding amount with other creditors. I understand not having two loans at once but baiting customers into demanding they pay off a loan before even seeing a potential amount could leave them in a deficit, leaving the client with no other option but to take there offer either good or bad. This is bad and dangerous for small business’ so be warned. Stay far away from clover financing as it could be detrimental to small business’.

The excess fees that Clover charges

Opmerkingen: I didn't care for the system due to the unfair charges my customers received.

Pluspunten:

The ease of use of the online pos systems.

Minpunten:

That they changed my customers extra fees for using a credit or debit card. On top of what I was already paying them monthly.

Save your money

Pluspunten:

The initial implementation was relatively easy.

Minpunten:

Statements were challenging to reconcile. Customer Service should be referred to as Customer Dis-service.

Horrible!!!! Do not use!!!!

Opmerkingen: Horrible. Will never use or refer to anyone

Pluspunten:

Nothing at all. They shut down my account without any notice.

Minpunten:

Customer service, service itself, sales representative

TOTALY SHOCKING

Opmerkingen: Once signed up and paying them, they totally ignore all emails etc or contact of any kind even you "personal sales rep"

Pluspunten:

NOTHING, ABSOLUTLEY RUBBISH NOTHING MORE TO SAY

Minpunten:

EVERYTHING, NO AFTERSALE SERVICE, FOLLOW UPS OR EVEN CONTACT.... AVOID AVOID AVOID

Easy to use and looks appealing

Opmerkingen: Good, have used them at our veterinary practice for the past 4 years. Customer service and sales are easy to work with when we need to replace/upgrade

Pluspunten:

They handhelds are easy to transport and are visually appealing, especially with the new upgrades. Easy to use and print end of night reports, easy for techs to bring into rooms to check clients out

Minpunten:

It is to easy to accidentally refund a clients card if you hit the wrong button, wish that it would connect to our PIM system (AviMark). No stylus or pen provided for clients to sign their name

Bad Service

Pluspunten:

Easy to use and install, but be carefull when you close out your account

Minpunten:

I give 1 star because I cant give 0 stars, be carefull with this company, I stopped working with them and paid everything, after 2 years the put me in collection and asking me for a payment I already did, I been with this for 2 years, every time they call me ask me for alot of paperwork and they said that I owe $700 dlls, I proof everything thing and now they get back with this, not happy about this.

Clover Review

Opmerkingen: One of the best and easiest P.O.S. systems to use and easy to train employees to use.

Pluspunten:

Number one it is easy to use. The reports you can pull are an easy way to keep track of sales with no guess work.

Minpunten:

I do not have anything bad to say about Clover.

Clover Merchant Processing

Opmerkingen: So far so good. We've been using them since 2017.

Pluspunten:

All the information that I need is easy to see on the dashboard. Their devices look slick, modern, & hi-tech.

Minpunten:

Their terminals are expensive. They no longer allow payment requests/invoicing for healthcare offices.

2nd amendment friendly processor!

Opmerkingen: Very positive. Employees ive spoken too where nice. It was easy to add extra processors.

Pluspunten:

It is very hard to find anybody that will want to work with a second amendment business. I was suggested Clover and was doubtful. When I contacted them they were extremely nice and told me they were all in on providing for a second amendment community! Setup was a breeze and ive never had a issue with them!

Minpunten:

I've not had a negative experience yet. So i cannot complain

Find another option. You have been warned.

Opmerkingen: Absolutely terrible. They will tell you anything to get your business but then when there’s a problem, they are nowhere to be found. Do not do business with these guys if you are in the southwest, or California. Trust me. Don’t make them the same mistake I did.

Pluspunten:

I like the ability to send credit card invoices directly to clients that are encrypted.

Minpunten:

These guys cannot be trusted. My dollar volume is close to $1 million a year and my average sale was between $2500 and $5000. I do tax consulting. When Clover suspects anything on your account, they will hold your money. They will also take their fees out of your account without paying you. I have had $90,000 on hold for Eight days so far. Clover is unresponsive, they don’t give me a timeframe of what’s happening, or anybody to talk to. My rep is in Arizona, and California, and I would avoid her like the plague.

Avoid like the plague

Minpunten:

Awful customer service. Regularly increase prices, sign you into new lease periods without your knowledge. Advised to send an email to give 30 days notice, only to be told they need a signature. They want £480 in terminal lease costs despite my lease finishing in July 2023 (I signed an 18 month lease in February 2022) Worst card service provider I have used in 15 years of business. Next day terminal delivery never happens, quality of terminal is awful (continually breaks). I've just read other comments and I'm not alone. Avoid this company at all costs.

TAP AND GO!

Opmerkingen: GREAT, I HAVE NO REAL COMPLAINTS, I USE IT EVERY DAY!

Pluspunten:

SUPER QUICK AND EASY TO ACCEPT PAYMENTS, EVEN GOOGLE PAY AND APPLE PAY

Minpunten:

PUTTING IN THE RECEIPT PAPER IS A LITTLE TRICKY SOMETIMES, CAUSE IT WILL GET SIDEWAYS.

very bad service

Opmerkingen: its my worst experience ever and really regret introducing my sales rep to a cupel of my friends

Pluspunten:

nothing at this point our credit card machine is been down for over 3months we are still being charged for it our money is on hold for over 3 months all this because a customer mad a dispute one illegitimate dispute.

Minpunten:

customer service sales per ( [sensitive content hidden])

Cover is easy and simple

Pluspunten:

The support is amazing. No question is too simple. They always go above and beyond to help

Minpunten:

Nothing, we have 2 devices to help serve our customers. One that is controlled by an iPad and a hand held mobile one

Highly recommend avoiding

Opmerkingen: The rep from Clover on the initial sales committed that there program could do something that was instrumental to our sales process. Simply it was the only thing that we confirmed with them that it would be able to do. After repeatedly being told yes, it could do that, we signed with them. After signing, we were informed that despite being told it could do it, it cannot. When we brought to there attention that we had been told it could and we had those conversations recorded, they basically said that's not their problem. Additionally they locked in for 4 years without providing this service and now we have to pay to get out early.

Pluspunten:

Very Little worth mentioning in the whole process

Minpunten:

Cant do some of the services that they claim it can. Very long contract.

Best Payment processing service for Non-Profits

Opmerkingen: My overall experience was very positive.

Pluspunten:

I like Clover's discount for non-profit institutions like ours. We got the POS system on a 50% discount and they waived the monthly fees. We only have to pay fees per transaction.

Minpunten:

While we do not have to pay a monthly fee, we do have to pay $0.10 per debit transaction. This was higher than compared debit companies, but in the long run it will still be worth the amount we use it.

Easy to use POS system

Pluspunten:

It is very easy to set up and physically looks good.

Minpunten:

At times the handheld unit feels clunky.

For bleginners

Opmerkingen: I've been pretty happy with clover it's easy for beginners and that's what I am owa

Pluspunten:

Clover is an easy to use and cheap platform For those just starting to take digital and credit card payments

Minpunten:

Clover lacks a little but it is the cheapest

no! D O N T even try to use this product/service.

Opmerkingen: EXTREMELY POOR. I did everything I could to get the needed support and assistance, and NO ONE was available or able to assist. After several attempts, the BBB will receive the final review and complaint.

Pluspunten:

It seemed promising, but nothing was as it seemed at the time of purchase.

Minpunten:

No Customer service, or support.Unable to contact anyone associated with the company.Repeat billing for services and equipment MONTHS after closing account. No way to fix this situation since no one is at the company working.WOULD NEVER RECOMMEND to anyone outside restaurants.The equipment is account, and sales person proprietary...if you would like to sell it or pass it forward to another business person, that is a WASTE of TIME: It is not allowed since your equipment and services are linked to the original sales person only and are not transferable.