elevio

Elevio saved us

Opmerkingen: Overall its been one of the easiest experiences I've ever had implementing software thats had such a huge impact.

Pluspunten:

Elevio is extremely easy to use, set up, customize and integrate with Zendesk. In just a few months we were able to use its self help widget to reduce ticket volume by over 60%. Even better is its ticket deflection technology which has actively deflected anywhere between 15-25% of incoming tickets by helping users find the answers themselves before submitting tickets. Honestly this software is awesome and the support has been stellar.

Minpunten:

Wish it was a bit more customizable but for the benefits we got this is a tradeoff we can live with.

Overwogen alternatieven: Pendo en Zendesk

Redenen om voor elevio te kiezen: We didn't fully switch we just aren't using their guide center.

Overgestapt van: Pendo

Redenen om over te stappen op elevio: It was the easiest to implement and lower cost.

The best embeddable knowledge base helper on the market

Opmerkingen: I loved working with Rep to get this set up. He was kind enough to work with our timeframe to get things set up, and answered all the questions I had about the product. I've implemented a lot of new programs, and this was definitely the easiest process I've encountered.

Pluspunten:

It was so easy to get all of our articles visible within our software. Everything was laid out and explained in very simple terms that made it easy to get started. I love the visualizer tool too! You just click where you want an article to go on the page and it's there! This has taken our knowledge base from an out of date external page to delivering articles within our software. And it provides us analytics on top of it all!

Minpunten:

It can be a bit cumbersome to edit multiple existing articles at once due to the fact that going back to the previous page doesn't auto-refresh to show the most up-to-date info. You have to manually click the refresh button to see the changes applied. That is such a minor complaint compared to all the great things the software does though.

Overwogen alternatieven: Freshdesk en Zendesk

Redenen om voor elevio te kiezen: We wanted the ability to provide our articles natively within our software, as well as be able to track analytics on article views.

Overgestapt van: Help Scout

Redenen om over te stappen op elevio: The price is unbeatable and the integration is incredibly robust and simple.

Elevio Review

Pluspunten:

The ticket deflection option has worked wonders for the amount of tickets that actually get pushed through with customers being directed to the answers to their queries. The detailed analytics provided by the platform is a great way to do assessments over various time periods. The tool is very easy to use and the aesthetics are very pleasing.

Minpunten:

No major issues were experienced while using Elevio.

Went from loving it to...not loving it

Pluspunten:

The support can be great at times, and the tool is very easy to use. They also allow for some really great integrations and customization of their app.

Minpunten:

They are a small team and so communication is lacking, and they are a bit unsympathetic to very basic feature requests and concerns. Also, they are not clear on the caveats of using certain features or integrations which caused a big mess for me internally.

What you need if you want live chat

Pluspunten:

Elevio offers a free trail which gives you the ability to try the software to be sure it's what you need. It's a nice company from Denmark with a friendly customer service. Elevio has made quick customer service also available for my customers.

Minpunten:

I can't think of anything that I didn't like about Elevio. I haven't experienced bugs whatsoever.