Wat is Zadarma?

Zakelijk telefoniesysteem zonder zware hardware en bedrading. Zadarma biedt VoIP, Cloud PBX, website-widgets, integratie met top CRM-systemen en nog veel meer. Vestig je lokale of internationale aanwezigheid met virtuele telefoonnummers vanuit 90 landen over de hele wereld vanaf slechts $ 2 per maand.

Wie gebruikt Zadarma?

Particulieren, het MKB, grote ondernemingen

Waar kan Zadarma worden geïmplementeerd?

Cloud, SaaS, Web, Mac (desktop), Windows (desktop), Windows (lokaal), Linux (lokaal), Android (mobiel), iPhone (mobiel), iPad (mobiel)

Over de leverancier

  • Zadarma
  • Gevestigd in Bourgas, Bulgarije
  • Opgericht in 2006
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Bulgarije, Canada, Duitsland en nog 9 andere

Talen

Duits, Engels, Frans, Oekraïens, Pools en nog 2 andere

prijzen van Zadarma

Beginprijs:

Niet door leverancier verstrekt
  • Geen gratis proefversie
  • Geen gratis versie

Zadarma heeft geen gratis versie en biedt geen gratis proefperiode. Zadarma heeft een betaalde versie vanaf N/A.

Prijsmodellen

Over de leverancier

  • Zadarma
  • Gevestigd in Bourgas, Bulgarije
  • Opgericht in 2006
  • Telefonische ondersteuning
  • 24/7 (contact met medewerker)
  • Chatten

Beschikbaar in deze landen

Australië, Brazilië, Bulgarije, Canada, Duitsland en nog 9 andere

Talen

Duits, Engels, Frans, Oekraïens, Pools en nog 2 andere

Video's en afbeeldingen van Zadarma

Zadarma Software - 1
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Zadarma Software - 3
Zadarma Software - 4
Nog 5 andere bekijken
Zadarma-video
Zadarma Software - 1
Zadarma Software - 2
Zadarma Software - 3
Zadarma Software - 4

Functies van Zadarma

  • Automatic call distribution (ACD)
  • Automatische nummerkiezer
  • Belgroepen
  • CTI (Computer Telephony Integration)
  • Callcenterbeheer
  • Communicatie via meerdere kanalen
  • Contactenbeheer
  • Controle van oproepen
  • IVR en spraakherkenning
  • Integraties van derden
  • Kalender-/herinneringssysteem
  • Leadkwalificatie
  • Leads beheren
  • Mobiele toegang
  • Oproepen bijhouden
  • Oproepen doorsturen
  • Oproepen opnemen
  • Oproepen routeren
  • Oproepregistratie
  • Oproepscripts
  • Rapportage en analyse
  • SIP-trunking
  • Taakbeheer
  • Virtuele extensies
  • VoIP-verbinding
  • Voicemail
  • Workflowbeheer

Alternatieven voor Zadarma

Capsule is een eenvoudig te gebruiken CRM die bedrijven helpt georganiseerd te blijven, meer te weten te komen over hun klanten en betere relaties op te bouwen. Meer informatie over Capsule
Designed for Small & Growing Businesses! Get Your Business Phone Number & Start Receiving Calls Today!
Salesflare is een intelligente CRM voor kleine en middelgrote B2B-bedrijven en startups die meer willen verkopen met minder werk. Meer informatie over Salesflare
3CX is een open standaard IP-telefooncentrale met videovergaderingen, livechat en mobiele apps. Geschikt voor elke bedrijfsgrootte of sector Meer informatie over 3CX
CloudTalk is een cloudgebaseerd telefoonsysteem voor ondersteunings- en verkoopteams. Dit platform maakt bellen eenvoudig en leuk! Ontvang je GRATIS proefversie vandaag nog! Meer informatie over CloudTalk
*Nieuw* Pakketten voor onbeperkt aantal gebruikers voor je hele kantoor vanaf $ 9,99 per maand***** Bespaar 40%-80% ten opzichte van traditionele zakelijke telefoonsystemen.
Meest betaalbare complete CRM op de markt. Eenmalig $ 99 per gebruiker. Eenvoudig te gebruiken met optionele add-ons voor een op maat gemaakt pakket.
Aircall is het meest intuïtieve cloudgebaseerde telefoonsysteem. Ervaar een eenvoudige installatie, geen hardware en tientallen CRM-integraties. Meer informatie over Aircall
Hoogwaardige oplossing ontworpen voor effectieve samenwerking, communicatie, sociale netwerken en workflow- en kennisbeheer. Meer informatie over Bitrix24

Reviews over Zadarma

Gemiddelde score

In totaal
3,7 (42)
Gebruiksgemak
3,6 (42)
Klantenservice
3,3 (42)
Functies
3,8 (42)
Waar voor je geld
3,9 (42)

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Jhon jaiver S.
Jhon jaiver S.
Developer in Colombia
Geverifieerde LinkedIn-gebruiker
Marketing en reclame, 2-10 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

The best page for voip services and international number

5,0 3 maanden geleden

Opmerkingen: Best of all, buy my number in the United States with a few steps and receive calls on my conventional phone is the best experience, to make calls also through voip applications you can use your conventional phone for everything.

Pluspunten:

They have a very easy-to-use platform, the number purchase sections are very intuitive and they complement with tutorials to be able to connect everything with your phone, it allows you to redirect calls and have your phone number in the United States among other countries very easily.

Minpunten:

I did not find any, it is very complete, perhaps you can expand the business to other services that are related to numbers and calls

Reactie Zadarma

3 maanden geleden

Thank you for your review, we appreciate your feedback. If there are any questions, please, contact our 24/7 online support.

Colette V.
CCO in Nederland
Detailhandel, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Vaule for money but some anoying quirks

4,0 10 maanden geleden

Opmerkingen: The support is very limited but on the positive side (apoart from the few issues I have) I never need to contact them.

Pluspunten:

The subscription model is clear and not too expensive compared to the functionalities provided. We use Zadarma PBX to interactt with customers in Sweden.

Minpunten:

There are three annoying issues: 1. At unpredictable times we cannot reach a number we dial. After a few minutes this usually works again. Might be the number we dial is occupied, but the software does not show it. It just cancels the connection attempt. 2. We use SMS to respond to customers and for that having our local (virtual) number as the sender-id is crucial. Until some months ago this worked well with Zadarma via the web-portal (it never worked via the app, see #3 below), although Zadarma do not guarantee to send the virtual number as sender-id. Currently our virtual number is never used as sender-id by Zadarma. The sender-id that is used currently is 'Zadarma.com', which looks very unprofessional to my customers. Next to that my customers do not recognize the sms are not able to respond directly to my SMS-es anymore (the recipient cannot respond to the 'Zadarma.com' sender-id). Zadarma support just states that it is not guaranteed (to me 'not guaranteed' means it does not work all the time, but currently it NEVER works) which is quite unsatisfying. Especially this started after I was fully set-up with Zadarma so I also feel a bit locked in... 3. The Zadarma Android app supports multiple lines that can be switched on/of individually. The SMS function in the app however only sends SMS with sender 'Zadarma.com'. More than once my recipients just discarded of my SMS-es because they did not recognize the sender. I fear getting blacklisted because of this.

Reactie Zadarma

8 maanden geleden

Thank you for the valuable feedback. We are already working on SMS and soon replying from your number and SenderID setup will be available.

Daniel O.
student in Israël
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Poor and Unreasonable Customer Service Initially

3,0 4 jaar geleden

Opmerkingen: I was able to receive International SMS from Israel cheaply. The account verification process and the support ticket process are cumbersome and wearisome to pursue.

Pluspunten:

The Zadarma Projects provides cheap virtual numbers and free SMS reception service on those numbers. After much pushing and continued engagement, I was finally given good customer service.

Minpunten:

Zadarma numbers work on a monthly subscription basis. However, they will block use of certain features of your virtual numbers. This happened to me, creating a situation in which I was paying for a virtual number, but could not use the free SMS reception feature associated with it. For five days, the Zadarma support team refused to extend my subscription length to compensate for the time which they had blocked this desired features of my number. Interaction with the Support Team was extremely frustrating and slow. They would respond to me once in every 24 hour period, and their responses were unhelpful. They repeatedly said no in multiple ways to my requests. Once I gave up perusing the support team for compensation and asked to be referred to management, I was given excellent customer service. Management unblocked the desired feature of my number, and extended my subscription to one month from that day. The blocking of account features has to do with the Zadarma account verification process. They request the uploading of passports or ID cards. I uploaded my ID card on day one, and my passport on day three. Both were rejected. The ID card was rejected on day two for the stated reason that it was not a passport, despite the fact that account documentation requested a passport or ID card. The passport was rejected one day five for the stated reason that the file size was too small, despite the fact that no minimum file size limit was visible to me in my account documentation. It was only after requesting to be referred to management on day five that my account was verified with my uploading any additional documents.

Reactie Zadarma

4 jaar geleden

Dear Mr Ockrin, We regret to see that you have not been satisfied with our service. We believe that there must be a misunderstanding, since your phone number and the voice features connected to that number have never been blocked. As it is clearly written in the instructions, to activate the SMS reception on your number, we require you to upload a copy of your passport. This was done on your side 5 days after you have purchased the number. As soon, as the requirement for the activation of the SMS reception was fufilled, and you have uploaded the copy of your passport, we have enabled that feature on your number straight away. In addition, we have also extended your number for 5 extra days and we did not refuse to extend your subscription length. All of the chats between you and our Customer Service representatives show that your enquiries have been answered promptly and on time. Best Regards, Zadarma

Oleksander N.
manager in VS
Juridische dienstverlening, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

The service and quality is good, While CS was poor for a while; however lately it was improved

4,0 5 jaar geleden

Opmerkingen: easy to use, exception installation and application. moneywise is reasonable

Pluspunten:

Software, I mean the App for the I phone is great and easy to use. Softphone on the web is easy to operate, while the general menu is still confusing.

Minpunten:

While App is great , However, the functionality buttons should enlarged. The activation and tune in process is still quite complicated. Recently, during the reinstallation on a new ios device I've spent 30 min myself + another 15 min with a CS. Also, the general menu is too complicated and confusing; the simpler version , like Line2.com for instance is advised. Customer service, especially voice support must be improved.

Martin K.
Owner in Spanje
Human Resources, 11-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Great product, very good service

5,0 9 maanden geleden

Opmerkingen: I used another software before and we had a lot of bad calls, lines bad, etc, but now, we use Zadarma, the lines are very good. The service is also very high. They helped me with everything and after a few hours, our software was working perfectly. Many thanks!!

Pluspunten:

Very good service, helpdesk and people on the phone for questions Hugh amount of extension numbers Cheap cost of calling Easy to use product Good price Integration with our CRM (Hubspot)

Minpunten:

I can't find any negative points, so for me, there's no Cons

Overwogen alternatieven: Channels

Redenen om voor Zadarma te kiezen: Pricing and amount of users No integration with CRM

Redenen om over te stappen op Zadarma: Amount of users Pricing Service

Reactie Zadarma

9 maanden geleden

Thank you for the feedback! If you have any questions, please, contact our 24/7 support.