PetDesk

Wie gebruikt PetDesk?

Dierenartsen en hun personeel vertrouwen op deze technologie voor klantcommunicatie om eigenaren van huisdieren erbij te betrekken en huisdieren gezonder en langer te laten leven.

Wat is PetDesk?

Ben je op zoek naar nieuwe software voor praktijkbeheer? Misschien hoef je alleen maar je huidige software extra op te laden. PetDesk is ontworpen met drukke dierenartsenpraktijken in gedachten en synchroniseert met 20 praktijkbeheersystemen om de klantcommunicatie te stroomlijnen. Deze software houdt je personeel tevreden, patiënten gezond en de praktijk winstgevend. Met dit eenvoudig te gebruiken dashboard en de mobiele app kun je het beheer regelen van herinneringen en bevestigingen, online planning, doelgerichte boodschappen, online beoordelingen en zelfs een loyaliteitsprogramma.

PetDesk - Details

PetDesk

http://petdesk.com/

Opgericht in 2013

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Vergelijk PetDesk met soortgelijke producten

Vanaf

N.v.t
US$ 25,00/maand
US$ 95,00/maand
US$ 150,00/maand

Gratis versie

Gratis versie Nee
Gratis versie Nee
Gratis versie Nee
Gratis versie Nee

Gratis proef

Gratis proef Ja
Gratis proef Ja
Gratis proef Ja
Gratis proef Ja

PetDesk - implementatie en ondersteuning

Ondersteuning

  • E-mail/helpdesk
  • Veelgestelde vragen/forum
  • Kennisbank
  • Telefonische ondersteuning
  • Chatten

Implementatie

  • Cloud, SaaS, Web
  • Android (mobiel)
  • iPhone (mobiel)
  • iPad (mobiel)

Training

  • Live online
  • Documentatie
  • Video's

Functies van PetDesk

  • API
  • Aandelenbeheer
  • Aanpasbare rapporten
  • Aanpasbare sjablonen
  • Activiteiten volgen
  • Activiteitendashboard
  • Administratie
  • Afspraakplanning
  • Afsprakenbeheer
  • Beeldvorming en röntgenstraling
  • Behandelingsschema
  • Beheer van patiëntdossiers
  • Betalingen verwerken
  • Beveiligde gegevensopslag
  • Bevestigingen/herinneringen
  • Communicatiebeheer
  • Documentbeheer
  • Documenten opslaan
  • Dossierbeheer
  • E-mailuitnodigingen en -herinneringen
  • Elektronische betalingen
  • Elektronische handtekening
  • Factureren
  • Factuurbeheer
  • Geautomatiseerde planning
  • Gegevens importeren en exporteren
  • Grafieken maken
  • Herinneringen
  • In- en uitchecken
  • Inkooporderbeheer
  • Integratie in de administratie
  • Integraties van derden
  • Kalenderbeheer
  • Klantenbeheer
  • Klantendatabase
  • Klantenportal
  • Rapportage en statistieken
  • SOAP-notities
  • Schattingen
  • Sjabloonbeheer
  • Sms-berichten
  • Status bijhouden
  • Telegeneeskunde
  • Verwerking van voorschriften
  • Voorraad bijhouden
  • Voorraadbeheer
  • Waarschuwingen/Meldingen
  • Whiteboard
  • Workflowbeheer
  • Zelfserviceportal

Bekijk de volledige lijst van Software voor dierenartsen

PetDesk alternatieven

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Reviews van PetDesk

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4,8
Klantenservice 4,8
Functies 4,6
Waar voor je geld 4,7

Software beoordelen

Deel je ervaringen met andere softwarekopers.

Schrijf een review!
Kerrie B.
Head Certified Veterinary Technician and inventory management
Diergeneeskunde, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 16-2-2019

"Less phone time and fun app"

Opmerkingen: It's been great. I feel like I can concentrate more on my job and it helps our receptionist and manager be able to communicate to our clients in a efficient manner.

Pluspunten: This software has saved me so much time. With Reminders and reaching out to our clients it has saved us a ton of time. When I was doing reminders with snail mail it took me over 5 hours. Now with texting, emailing, and sending cards for us that is more time for me to do more necessary duties at the clinic.
We are also able to double check phone numbers, emails, and contact information that petdesk alerts us before our clients come here.
Our clients love the app to request RX refills and make appointments without even calling us on the phone.
We can also send mass messages about Holiday closers and promotions we have coming up. We feel more connected to our clients now with Petdesk and that is important to us in the Veterinary Business.

Minpunten: understanding more about the stats and graphs with the program. I seem to ask everytime because
I have to redefine the meaning of them.

  • Bron van de reviewer 
  • Beoordeeld op 16-2-2019
Mary S.
receptionist
Diergeneeskunde, 2-10 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 25-1-2021

"PetDesk ROCKS!"

Opmerkingen: I think I already covered this above

Pluspunten: PetDesk has been a GAME CHANGER for our clinic!! We started a little slow as we learned how to use it. Now we text back and forth with our clients all day - it is so convenient. And it helps keep our phone lines free. I created patient information forms in JotForm. We text the link to the forms to our clients. The form is easy to fill out on their phone, they submit and it comes to our email. We are able to get the info we need and get the charts ready BEFORE appointments. We also text information about curbside service and what to expect at their appointment. The webpage is gorgeous! it is so much better than the one we used to have! And if we need something changed - it just takes one email and it is done. Customer service is fantastic!! [SENSITIVE CONTENT HIDDEN] are always there for us. They are knowledgeable, friendly and quick to respond. I can not say enough good things about them!! Best customer service EVER!! Thank you PETDESK!
Mary

Minpunten: There are a couple of little things that could use a teeny bit of tweaking. We try to send suggestions in when we have them. But overall - we love it!

  • Bron van de reviewer 
  • Beoordeeld op 25-1-2021
Danielle L.
Receptionist
Diergeneeskunde, 2-10 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 22-6-2021

"PetDesk Review"

Opmerkingen: Overall, it is a good experience. We use Petdesk all day, every day at our practice. The loyalty program we are able to offer is very popular. The customer service staff, as well as our direct rep are all very friendly/helpful.

Pluspunten: The 2-way texting capability is a godsend. With more and more clients becoming driven by technology, this makes sending out all sorts of communications easier.

Minpunten: Being unable to edit client information as an admin. It would be helpful when a client's contact information changes, vs contacting Petdesk customer service.

  • Bron van de reviewer 
  • Beoordeeld op 22-6-2021
Mick W.
Analyst
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 11-3-2018

"Love this app, but needs a little work"

Pluspunten: I love this application for communicating with my veterinarian and keeping track of my dogs medications, appointments, and vaccination statuses.

Minpunten: The application isn't very user friendly and needs a bit of cleaning up. It doesn't track the fact that I have scheduled time for my dog to be boarded at the vet. It also isn't the best tool for communicating directly with my vet with questions or trying to figure out the best appointment time on a particular day.

  • Bron van de reviewer 
  • Beoordeeld op 11-3-2018
Candice C.
Client Care Manager
Diergeneeskunde, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5 /5
  • Gebruiksgemak
    5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    5 /5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 26-3-2021

"Convenient communication with our clients"

Opmerkingen: So far we love PetDesk. There are some kinks to work out but customer service has been fantastic and prompt at fixing our issues. We now try to screen shot the issue and send it directly to the agent in the chat box message on the webpage.

Pluspunten: It's very easy to use, navigation is not difficult even for those who aren't as computer savvy. The two way text is very convenient as most people prefer text these days anyway. I also love that there is a Pet Portal for the clients so they can keep track of their pet's vaccinations, appointments, medications, etc.

Minpunten: The two way text feature has some issues. You have to refresh often to see new communications and there have been times the conversations seem to overlap if you are speaking with more than one. It's hard to explain so refreshing has to be done all the time so you aren't responding to the wrong person. The phone number integration needs some work also. As PetDesk can be utilized by several hospitals and clients, we see many that already have an account but don't realize it and then create a secondary account. This makes for a challenge when we are searching by client name and they aren't appearing. We then search by phone number and have to reach out that way. The phone number is usually the same, linked to our client in our database but doesn't show up in the PetDesk system. I know you've implemented "valid number" next to client phone numbers but it's still confusing and takes more time to send clients messages. It would also be nice to change the "range" time for appointments to perhaps 3 time slots they prefer. Adding an additional pop up or alert that this is a REQUEST and not an actual appointment would be helpful as well. I know you have that in place but clients don't read everything so maybe something in their face, bright, BOLD, BIG, will clarify that they are requesting an appointment and that it is NOT confirmed. We've had many clients get confused with that and I'm sure it has everything to do with them not reading through everything.

  • Bron van de reviewer 
  • Beoordeeld op 26-3-2021