NinjaOne

Best RMM tool on the market

Opmerkingen: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pluspunten:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Minpunten:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Overwogen alternatieven: Atera en Kaseya VSA

Redenen om voor NinjaOne te kiezen: spiceworks wasn't accurately keeping my hardware up to date.

Overgestapt van: Spiceworks

Redenen om over te stappen op NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Best-in-class RMM for internal IT Departments

Opmerkingen: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pluspunten:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Minpunten:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Overwogen alternatieven: Datto RMM en N-central

Redenen om over te stappen op NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

Boost Productivity and Efficiency with NinjaOne Device Management

Opmerkingen: NinjaOne appears to be a comprehensive and efficient device management and remote access solution that can enhance productivity and security for businesses and IT professionals. With its customizable automation workflows, real-time monitoring, and incident management capabilities, it can help organizations optimize their IT operations and minimize downtime. Its user-friendly interface and robust security features make it a valuable tool for managing devices and networks remotely.

Pluspunten:

NinjaOne appears to be a comprehensive device management and remote access solution that offers efficient incident management, real-time monitoring, and customizable automation workflows. Its user-friendly interface and robust security features make it a valuable tool for IT professionals who need to manage devices and networks remotely.

Minpunten:

Some users may find the cost of NinjaOne to be higher compared to other device management and remote access software available on the market. Additionally, while NinjaOne offers a comprehensive range of features, it may require some initial setup and configuration before it can be fully utilized. Overall, these are relatively minor issues that can be easily overcome.

their SMS login is not working - no fix from their support in timly manner

Opmerkingen: not good, major issues should be fixed at the time and not dragged out,

Pluspunten:

their is not a lot - I'm not impressed by their lack in support.

Minpunten:

the Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.

A very affordable RMM solution.

Opmerkingen: The onboarding was extremely quick, our guys were very quick to get used to the new GUI and it is a very useable product. Not really used the support yet so can't comment on that.

Pluspunten:

The price is very comparable to it's competitors, but one of the main benefits, is that it feels like a one stop shop for IT. Most things you will require, are all under the hood, so to speak. Helpdesk, asset management, remote support etc.

Minpunten:

We do like providing our customers with lots of stats. And the reporting only gives us so much that we can do. I'd like to see this expanded to include more custom fields.

Overwogen alternatieven: Zoho Desk

Redenen om voor NinjaOne te kiezen: The pricing was more attractive.

Overgestapt van: Zendesk Suite

Redenen om over te stappen op NinjaOne: Pricing and the features which it offers. The different products which we could integrate was also an attraction.