NinjaOne

Best RMM tool on the market

Opmerkingen: I manage an in-house IT department and we always struggled with tracking hardware, history, and status. No matter what we found, we just couldn't get one that was accurate and easy to keep up to date. Ninja just DOES it. I don't have to think about it. I know all my machines in Ninja and the latest info on them is all right there. This makes our network more visible, trackable. My team solves issues faster, more accurately, and in a happier way than ever before.

Pluspunten:

Ninja was so easy to setup. It's fun to tweak. The scripts are simple and there are even some basic templates. It tells me everything I need to know about a computer and what's going on. The integrations have been a huge help. Their documentation is precise, easy to follow and accurate. Our account manager actually cares and checks in on us every 2 weeks. Good vendors are so rare, no matter the product. I'm not really sure I could love this product and this company any more than I do.

Minpunten:

The only things I can think that I wish was if Ninja made some their own basic ticketing system. That's not a complaint about the product at all, but the other partners they integrate are way more complicated and expensive than I'd like. I know Ninja would crush it if they made a simple one of their own that was tightly integrated with the Ninja portal. Also, the NMS deployment is slightly clunkly. I would like Ninja to bring that in house too.

Eerder overwogen alternatieven: Atera en Kaseya VSA

Redenen om voor NinjaOne te kiezen: spiceworks wasn't accurately keeping my hardware up to date.

Overgestapt van: Spiceworks

Redenen om over te stappen op NinjaOne: Ninja was easier and integrated better with the tools I wanted. The company was more pleasant to work with too.

Best-in-class RMM for internal IT Departments

Opmerkingen: Overall NinjaOne has allowed us, via automation, to turn our internal IT Department with very limited staff into an army. IT now has an insight into all assets, networks, and activities allowing us to become extremely proactive. Integrated ticketing and Documentation modules allow us to utilize NinjaOne as a nearly one-stop hub for all things IT (we still utilize a separate Remote Access vendor for enhanced features only they offer).

Pluspunten:

After reviewing a host of RMM vendors we decided on NinjaOne for affordability, features, integrations, and support. What we like most is the feature set that revolves around automation. The dashboards, alerting and other features are intuitive and extremely effective. We now utilize the Ticketing module along with Documentation which alleviated two third-party vendors for us.

Minpunten:

Not much to report here. There are the occasional service disruptions to regional instances (ex. US, CA, EU, etc.) however we have not suffered any lengthy outages (typical growing pains).

Eerder overwogen alternatieven: Datto RMM en N-central

Redenen om over te stappen op NinjaOne: We chose NinjaOne over the competition due to its reliability, customization, affordability, integrations, and premier-level rapid support.

It wasn't bad, but users bounced off it for interface reasons and support issues so we left

Opmerkingen: Overall it was ok. The software seemed like it was on its way, but the amount it cost had me feeling like we were paying to be beta testers

Pluspunten:

Cleanliness of design was nice. Actively developed

Minpunten:

Things that were not present were described as forthcoming, but no roadmap at the time.

Great RMM for the price -Fast, Responsive and Feature rich!

Pluspunten:

The interface once you get used to it is super fast and responsive. Great feature set, patching is very good and scripting also.

Minpunten:

The interface is a bit odd, however once you get used to it and learn your way around, it's fine.

Eerder overwogen alternatieven: N-sight en N-central

Redenen om voor NinjaOne te kiezen: Syncro was no longer suitable for our business.

Redenen om over te stappen op NinjaOne: Maturity, less complex then some of the other options while still having the important features we wanted.

Ninja RMM was what we were waiting for

Opmerkingen: From start till now, evrything good, good trial and demonatration, explanation, also the customer support, the forum, and after sales, good, fine and motivated people over there, not only too sell. They like so invest for long periods, no one day flies.

Pluspunten:

The ease of use, the speed of the executing comands, the available features, the integrations with our MSP software, the development, customer care, after sales, etc etc.

Minpunten:

Can't name none at the moment, there is always space for improvements, but don't know what fill in here...

Eerder overwogen alternatieven: Datto SIRIS

Redenen om voor NinjaOne te kiezen: We were supprised during the demonstration, didn't know it can also work that easy, but still a complete solution. At the moment we still have an active period with Datto, but we don't use it anymore, just a few months remaining right now....

Overgestapt van: Datto SIRIS

Redenen om over te stappen op NinjaOne: Because the ease off use, and Ninja is way more faster with applying tasks or commands.