Mend

Telehealth Visit

Opmerkingen: The Representative from Mend did a magnificent job.

Pluspunten:

I liked the attentiveness by the nurse that I spoke with. She was really eager to know and seemed to enjoy what she does. Very thorough in providing excellent care.

Minpunten:

The Representative did a great job and met my needs

A Very Healthy Space

Opmerkingen: Wonderful therapist that Truly Listens! I Feel Heard and am getting the Help I Need to Better Heal myself

Pluspunten:

My therapist really truly listen to what I had to say and gave me coping mechanisms that have helped

Minpunten:

There’s not much to not like period but I think if I had anything it might be changing my time to an earlier time. more flexibility

Connection issues are a norm with your service

Opmerkingen: Fair

Pluspunten:

I can discuss my problems from home not only in the office

Minpunten:

The repeated connection issues during appointment consumed a lot of my time with my provider

Grateful 🙏🏻

Opmerkingen: Overall very positive. So glad someone figured out a way to make this type of technology be HIPAA compliant.

Pluspunten:

That, when I am my most depressed and least able to get out of bed but in MOST need of seeing my therapist, Mend allows me to do that therapy from my bed. I am incredibly grateful.

Minpunten:

The slightly more noticeable (than in other video calling software) lag in transference of sound which, especially in group settings, causes a lot of unnecessary talking-over-each-other

Great Experience

Pluspunten:

Very easy. Nurse Practitioner made me feel very comfortable

Minpunten:

There was nothing i did not like about the video call

All stars for doctor appointment

Opmerkingen: Overall I highly recommend this service.

Pluspunten:

The sound quality is amazing. Also got put in with my provider with minimal delay.

Minpunten:

The sound quality is amazing. It was crystal clear and no feedback

Does not apply

Opmerkingen: Friendly and professional medical provider

Pluspunten:

The personal care, attentiveness, and easy access to medical care in a timely manner

Minpunten:

There is nothing at the moment to review

Excellent Service

Opmerkingen: Was promot, timely, quick, and the staff actually LISTENED

Pluspunten:

Very efficie t and patient friendly. Great staff!

Minpunten:

I have no criticizms. Could not have asked for a better experience

Prime Experience

Opmerkingen: Great experience. I felt a sense of calm from her recommendations

Pluspunten:

Knowledge and willingness to listen. I respect that she suggested and ID immediately.

Minpunten:

I have nothing negative to say. She covered all questions and concerns.

Wonderful experience

Opmerkingen: Very easy to communicate, [sensitive content hidden] helped me with tools to manage my emotions.

Pluspunten:

It was easy to communicate with Therapist. I felt very comfortable.

Minpunten:

Can’t find anything that I did not like.

My thoughts an opinions

Opmerkingen: I feel a lot better im moving forward an taking the steps i need to to better myself an my life for me an my children to be in my life everyday

Pluspunten:

I didnt have to worry about the anxiety of going around other people in an office or how im goin to get there an back or waiting to be seen.

Minpunten:

I couldnt hear very well i had to hold the phone to my ear so i wasnt on the video so i wasnt able to make eye contact and talk to my counselor.

It has helped immensely

Opmerkingen: It has allowed me to seek help for my mental health issues in spite of having limited transportation

Pluspunten:

Ability to continue to work on my mental health even though I can't always make it to a traditional appointment. It has literally been a lifesaver.

Minpunten:

The call quality isn't always the best...

Balancing Work and life during challenges

Opmerkingen: My overall experience with Mend has been professional and progressive and positive. I would call my friends to use Mend. Mend has helped me get my life back in order and has been a beneficial factor in my mental health progressiveness.

Pluspunten:

I have connection with counselors and doctors that I do need to see it is detrimental that I see you my doctors on time for therapy and psychotherapy and medication management to regularly save my emotional, psychological, and outright life.

Minpunten:

If party on the other line is going to be late there should be a cartoon or something so the patient on the other line would know that they're coming and just haven't forgot about you.

Easy Peasy

Opmerkingen: I like it. Thank you!!!

Pluspunten:

It's quick, simple, and easy. This service really saves me hours of time looking for someone to take me to the appointment, or worse, trying to walk there which is nearly impossible.

Minpunten:

Occasional tech issues, but normally it's easily fixed by just logging out and back in.

My honest and objective review of Mend

Opmerkingen: It was great this time around. Once I had an audio issue because someone called in the middle of my session. But maybe that was a mistake on my end. I'm not sure.

Pluspunten:

Easy to use. The link I got and clicked on guided me step by step which was a relief.

Minpunten:

Connection worried me. Sometimes the bars would go from full green to two red and even one red so it worried me that there will be some audio issues.

Health and diet

Opmerkingen: She gave me a lot of examples on what can I do or not.

Pluspunten:

She was very knowledgeable and attended to all my questions.

Minpunten:

Overall everything was good. She always asked me questions and between the conversations

Wisdom and experience = healing

Opmerkingen: I truly appreciate having a therapist as good as [sensitive content hidden]. She is one in a million and you should be proud to have her on your team.

Pluspunten:

[sensitive content hidden], my therapist, is the most depthful and knowledgeable therapist that I have ever worked with. Her guidance and insight have been key to my healing progress. She can zero right in on the matters at hand and provide useful actions to take. Her sole interest is to make the healing permanent, not to keep a perpetual client.

Minpunten:

So far I have no dislikes about the service. Maybe that the sessions are conducted via video rather than in person. I’m not sure if a layer of connection is lost by the remote nature of the process.

Great Application

Opmerkingen: My experience has been from a patient's point of view and applies to the internet quality and the physicians' repore, and all those aspects are great.

Pluspunten:

Everything is in one space to accomplish desired goals.

Minpunten:

There is nothing that I can think of while using the application.

Convenient and professional

Opmerkingen: I love it. [sensitive content hidden] are wonderful! Both are thorough and seem to truly care and want the best for their patient.

Pluspunten:

Convenient, thorough and professional. They all seem to truly care about their patient's wellbeing.

Minpunten:

There isn't anything I don't like. I have a very demanding job and Mend works best for me.

Mend Review

Opmerkingen: It's been a game changer when it comes to visiting with a doctor and has caused less stress.

Pluspunten:

I appreciate how time efficient Mend is. I enjoyed hearing about my test results through a Zoom like conference.

Minpunten:

My microphone wasn't working, which is odd because it worked with everything else that needs a microphone.

Easy to Use

Opmerkingen: The service is easy to use and the quality of the calls are great.

Pluspunten:

The service is easy to use and the quality of the calls are great.

Minpunten:

The waiting room could be more active so that you know you are still there even if you are in another window. Music or something.

Positive experience.

Opmerkingen: My overall experience has been pretty good.

Pluspunten:

The ease of setting up the video chat. It was pretty straightforward and walked you through the process.

Minpunten:

The inability to make a change to how you wish to communicate as far as the set up of the microphone and the speakers.

Easy to register

Pluspunten:

Scheduling telemedicine was easy and the video conference went well.

Minpunten:

There wasn’t anything I didn’t like about mend.

1st Session

Opmerkingen: Great so far. Just the beginning. I gave [sensitive content hidden] a lot of background about what I am trying to resolve and the future outcome.

Pluspunten:

So far so good! 1st session. Easy to sign on and the same time next week which is great for my schedule and convenient.

Minpunten:

Nothing so far about what we spoke about tonight. Next week we can ask more questions of each other on how this works and see some solid results.

Easy and Simple

Opmerkingen: Reallt easy to use and very helpful in a difficult time.

Pluspunten:

It was really easy to connect with my therapist and very fruitful.

Minpunten:

I can't think of anything so far. Maybe all the paperwork you have to do before every session, but that is a minor inconvenience.