QReserve

Easy to use and easy to implement

Opmerkingen: Equipment booking and management is much easier compared to running everything from different excel sheets, outlook calendars, etc. User feedback has been excellent so we're very happy with this system.

Pluspunten:

Our lab booking was run off of outlook/sharepoint calendars which became problematic as our site expanded, such as bookings not syncing or double-bookings. QReserve provided the solution to these issues and more with usage reports. The ease-of-use is a key feature and very little training (if any) was required for users to start using. Managing resources and users is also very easy from an admin point-of-view and the customisation of each resource is fantastic.

Minpunten:

Very little to complain about. Any ideas we have had for improvement, QReserve have welcomed the feedback and added features in their updates.

I give QReserve 10/10

Opmerkingen: I have found that QReserve is very supportive and has always been quick to respond to request are service inquires. They also offer suggestions on how to we can streamline processes and make our services more efficient.

Pluspunten:

QReserve as a beginner was easy to navigate, and very customizable to our needs. Our new Clients have found this easy to start as users , and request what they need .

Minpunten:

From an Administrative side, I found the software to be slow at first due to the large amounts of data I have access too, that has since been rectified and there are no more wait times.

Excellent customer service, great price point

Opmerkingen: What has stood out to me the most is high level of client service we have received. It really feels like we are part of the QReserve team. Every request gets addressed and whenever we need to have a meeting, we are able to have that meeting sooner rather than later. Also the price point is great for all of the features we have received especially since we will be using the software daily.

Pluspunten:

It can be customized to suit business goals; we had specific requirements for reporting, usability and communication and the QReserve team has been able to deliver. Any bugs we have caught have been fixed within 24 hours. Further if we have a request that cannot be completed the way we envisioned, the QReserve team will come up with alternatives.

Minpunten:

Sometimes it can be a challenge finding reservations or requests however we just need to re-train ourselves to use other tools available to us within the QReserve system. Also it can take time for development requests to be addressed due to the higher priority requests already in the cue.

Great customer support and easy to use.

Pluspunten:

Software helped me in Activity Tracking, Booking Management, Availability Management, Confirmation/Reminders and much more.

Minpunten:

Can improve or update the reporting dashboard for admins.

Perfect for our needs

Opmerkingen: We are very pleased with Q Reserve overall.

Pluspunten:

Our ability to open our Athletic Center is purely because of Q Reserve. Due to COVID, the ability to contract trace was pivotal in opening the Athletic Center to students. Because each room, piece of equipment, and area in the space can be tracked separately we were comfortable letting our students spend free time it the space. It is fully customizable and, once you are used to how it works and how to get it to do what you need, meets and exceeds everything we need the program to do.

Minpunten:

Managing resources and calendars is a bit clunky. Much of that is due to the fact there is so much capacity but you really need to know how to use the software for it to be effective. Having the tutorials was fine but it was the customer service that helped me be able to use it.