Helpt Nederlandse bedrijven al 15 jaar
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Issuetrak
Wat is Issuetrak?
Issuetrak implementeert een helpdesk en ondersteuningssystemen voor allerlei sectoren en afdelingen. Bedrijven zoals die van jou worden geholpen met het volgen van tickets, problemen en verzoeken van indiening tot oplossing. Eenvoudige implementatie en indiening via web, mobiel en e-mail. Met geautomatiseerde tickettoewijzing en -escalatie, aangepaste formulieren, door de gebruiker gedefinieerde velden, dashboardstatistieken in één oogopslag en gedetailleerde rapportage, biedt Issuetrak je team de tools die ze nodig hebben om ervoor te zorgen dat er geen ticket of probleem wordt gemist.
Wie gebruikt Issuetrak?
Het platform ondersteunt bedrijven en afdelingen van elke omvang uit een breed scala van sectoren. Het is de juiste partner voor elk bedrijf dat problemen/verzoeken wil bijhouden en hun workflow met een betere zichtbaarheid wil verbeteren.
Twijfels over Issuetrak?
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Issuetrak
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Reviews over Issuetrak
Very good experience, but not excellent. Does a fantastic job at what it's supposed to do.
Opmerkingen: Resolves the complexity of tracking issues.
Pluspunten:
Quick, simple, and has plenty of features. Allows for precise control over each issue. Very responsive interface. Has fantastic customer support.
Minpunten:
Development seems to be a bit slow on adding features, Short Term is set as within a year, which is of course reasonable, but Short Term is more like two weeks sprint, but that's personal opinion and experience.
Issuetrak Customer Support for SaaS Development Company
Opmerkingen: Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!
Pluspunten:
Ticket notes and tasks. Secure relevant ticket access for customers and clients.
Minpunten:
Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.
Reactie Issuetrak
2 maanden geleden
Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!
I use issuetrak on a daily basis to submit tickets to other departments so things can be processed
Opmerkingen: The ability to communicate and get information to other teams
Pluspunten:
I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.
Minpunten:
I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.
Eerder overwogen alternatieven:
Issue track is the best issue tracking system that we have ever used
Opmerkingen: Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.
Pluspunten:
The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.
Minpunten:
Their continued follow up to make sure I was caught up on the homework I needed to do.
Reactie Issuetrak
2 maanden geleden
Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!
Issuetrak Reveiw
Opmerkingen: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.
Pluspunten:
The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.
Minpunten:
Have yet to find any major flaws thta were not able to be resolved by some method.
Reactie Issuetrak
8 maanden geleden
Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!
