Helpt Nederlandse bedrijven al 15 jaar
bij het vinden van de juiste software

Wat is Issuetrak?

Issuetrak implementeert een helpdesk en ondersteuningssystemen voor allerlei sectoren en afdelingen. Bedrijven zoals die van jou worden geholpen met het volgen van tickets, problemen en verzoeken van indiening tot oplossing. Eenvoudige implementatie en indiening via web, mobiel en e-mail. Met geautomatiseerde tickettoewijzing en -escalatie, aangepaste formulieren, door de gebruiker gedefinieerde velden, dashboardstatistieken in één oogopslag en gedetailleerde rapportage, biedt Issuetrak je team de tools die ze nodig hebben om ervoor te zorgen dat er geen ticket of probleem wordt gemist.

Wie gebruikt Issuetrak?

Het platform ondersteunt bedrijven en afdelingen van elke omvang uit een breed scala van sectoren. Het is de juiste partner voor elk bedrijf dat problemen/verzoeken wil bijhouden en hun workflow met een betere zichtbaarheid wil verbeteren.

Issuetrak Software - 1
Issuetrak Software - 2
Issuetrak Software - 3
Issuetrak Software - 4
Issuetrak Software - 5

Twijfels over Issuetrak? Vergelijk met een populair alternatief

Issuetrak

Issuetrak

4,6 (187)
US$ 26,00
maand
Gratis versie
Gratis proefversie
172
8
4,4 (187)
4,5 (187)
4,7 (187)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 79,00
maand
Gratis versie
Gratis proefversie
124
19
4,5 (441)
4,6 (441)
4,5 (441)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Issuetrak

SysAid
Functies met hoogste score
Beheer van supporttickets
Ticketbeheer
Waarschuwingen/escalatie
Jira
Functies met hoogste score
Agile-methodiek
Projectplanning
Taakbeheer
Freshservice
Functies met hoogste score
Beheer van supporttickets
Incidentenbeheer
Ticketbeheer
Spiceworks Cloud Help Desk
Functies met hoogste score
Incidentenbeheer
Ticketbeheer
Waarschuwingen/escalatie
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Consumentgericht chatten in realtime
Ticketbeheer
ServiceNow
Functies met hoogste score
Beheer van supporttickets
Incidentenbeheer
Ticketbeheer
Microsoft SharePoint
Functies met hoogste score
Bestanden delen
Documentbeheer
Samenwerkingstools
EcholoN
Functies met hoogste score
Kennisbankbeheer
Ticketbeheer
Zelfserviceportal
Vivantio
Functies met hoogste score
E-mailbeheer
Incidentenbeheer
Ticketbeheer

Reviews over Issuetrak

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,4
Klantenservice
4,7
Functies
4,4
Prijs-kwaliteitverhouding
4,5

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001

Reviews zoeken op score

5
63%
4
31%
3
5%
2
1%
Jeromy
Jeromy
Director of Operations in VS
Geverifieerde LinkedIn-gebruiker
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Issuetrak Customer Support for SaaS Development Company

5,0 9 maanden geleden

Opmerkingen: Issuetrak is invaluable in supporting our customers and clients, as well as managing user requests, feature change requirements, and development progress.Issuetrak customer support is top notch; professional services team and developers are always available to help us and know the system throughout. Our Issuetrak account manager is in regular contact with us to ensure we have everything we need to provide the best service to our customers!

Pluspunten:

Ticket notes and tasks. Secure relevant ticket access for customers and clients.

Minpunten:

Multiple feature sets can be overwhelming and complicated to set-up and integrate within the system.

Reactie Issuetrak

9 maanden geleden

Thank you for your review, Jeromy! We're excited to hear that our software and our team are meeting your needs and help you serve your customers well! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Christopher
Director of Quality Control in VS
Lucht- en ruimtevaart, 11-50 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Issue track is the best issue tracking system that we have ever used

5,0 9 maanden geleden

Opmerkingen: Over all the issue track has always been responsive and able to help us with friendly, professional , and knowledgeable team. they have always good to follow up to make sure all your needs have been met.

Pluspunten:

The best part to the issue tracking is that you can configure the system to fit your needs. Even better, if your business changes, then you can adjust the system to make it fit the new perimeters of your business. This is huge for us.

Minpunten:

Their continued follow up to make sure I was caught up on the homework I needed to do.

Reactie Issuetrak

9 maanden geleden

Thank you for your thorough review, Christopher! We're delighted to hear that you have found Issuetrak's configuration versatility useful for your Issue tracking needs! If you have any additional feedback about our software and how we can improve, don't hesitate to submit your ideas to the form on our website, https://www.issuetrak.com/feature-requests, which goes directly to our Product team. Thank you again!

Anna
Video tech support agent in VS
Telecommunicatie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

I use issuetrak on a daily basis to submit tickets to other departments so things can be processed

3,0 7 jaar geleden

Opmerkingen: The ability to communicate and get information to other teams

Pluspunten:

I like that I do not have to reach out to other departments nor does the customer to get this fixed. I can submit a ticket and they will correct the issue, or pass along the information to the correct team. It helps me to be as efficient as possible.

Minpunten:

I do not like how often it doesn't route properly. It is supposed to be auto filled with what area in our system it's going to, and if it's not it makes it really difficult to ensure it's getting where it needs to go.

Tyler
Director of WW Logistics in VS
Muziek, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Great Customer Services

5,0 2 maanden geleden

Opmerkingen: My company has used issuetrak for 8+ years and it has served us well. We use Issuetrak on daily bases for tracking issues as well as running analytical reporting. Any time we have an issue customer service has solved our issue, and our account manager [sensitive content hidden] has in incredible in assisting us when needed.

Pluspunten:

Issuetrak is simple solution for tracking data and running reports. The customer service is fantastic and [sensitive content hidden] does an outstanding job with customer satisfaction and email response time.

Minpunten:

I cannot think of a single issue I would consider a con.

Reactie Issuetrak

3 weken geleden

Tyler, we're thrilled our customer service continues to please Issuetrak users! We'll continue working hard to serve you as best we can. As always, if you feel there are other ways we can improve, feel free to submit feedback directly to our Product team via our website at https://www.issuetrak.com/feature-requests!

Stephen
Director of Technology Operations in VS
Gezondheid, wellness en fitness, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Issuetrak Reveiw

5,0 vorig jaar

Opmerkingen: Using them now is the second time I used them. Once in my previous job and now here. In my previous job I switched from them to SysAid - and in my present job I switched from SysAid to Issuetrak. I did this because Issuetrak offered me greater flexibility to manage various cost centers within a single application in the most efficient and usable fashion.

Pluspunten:

The ability to segment my customer base to the responsible departments. Quickly see the overall view to manage my staff and responses to give outstanding customer service.

Minpunten:

Have yet to find any major flaws thta were not able to be resolved by some method.

Reactie Issuetrak

vorig jaar

Thank you for your positive review, Stephen! We're delighted to hear that you have found Issuetrak's flexibility useful for your business operations!