Opensense

Easy to use, intuitive tool

Opmerkingen: We've addressed some brand awareness issues that Opensense have helped with solving. Also, it's provided additional channels to push our marketing messages. We utilise the tool around events and other campaigns that we'll be running throughout the year. It's a really useful tool.

Pluspunten:

Opensense's strengths lie within the usability and interface of its tool. It's easy to set up and you'll soon find yourself navigating around the dashboard in no time. The design studio itself is very intuitive to use (provided you're good with HTML) and everything is self explanatory. The marketing function itself allows you to easily upload banners and what I find really exciting is the reporting function and analysis that Opensense provides. This makes it easier to see what banners have been doing well, and contributing to the overall traffic on our website. It's easy to use, and working alongside the customer success team, you're guaranteed to get up and running in no time.

Minpunten:

No particular dislikes attributed to Opensense. The main issue I have is with images being displayed as broken - but this is a wider email signature issue and not just pinpointed to Opensense themselves. This issue is apparent with email clients such as Outlook but may be down to the users' inbox preferences in the way they decide to bring display image attachments.

Solid email signature platform + good for campaigns

Opmerkingen: We needed to replace BlackPearl Mail after several serious down-time and functionality issues. We were pleased to get this up and running quickly and haven't seen the same deliverability issues, fortunately.

Pluspunten:

Great to be able to pre-set up and run campaigns and banners in email signatures. Easy to control company-wide. Nice layout and rendering.

Minpunten:

There is a learning curve in the beginning and while it looks amazing to the recipient, how the signature looks to the sender is awkward and clunky.

Opensense makes sense.

Opmerkingen: So far the service and support have been excellent, via responding quickly to our support inquiries, and otherwise helping us setup our environment for a clean professional look that is easily customizable.

Pluspunten:

The staff and support for this set of programs to add signatures to our emails has been most intuitive, and the support has been very timely in its responses, and efforts to resolve issues.

Minpunten:

Setup time and sync time for changes can take an hour or two depending on the scope of the change being implemented. Small issues arising when working within fringe cases in an Office 365 environment. Most of those issues were resolved shortly after identifying the problem and working with an Implementation Manager.

ideal for company email signatures across multiple platforms

Opmerkingen: None yet

Pluspunten:

the customer support, the consistency of emails signature across mobile devices and computers.

Minpunten:

So far so good. Its been fairly easy to use and only use it for the emails.

Amazing Customer Service

Pluspunten:

The software works as expected. If there is ever an issue the customer service team is responsive, 24-7!

Minpunten:

I really can't think of anything I don't like.