Richpanel

Richpanel

door Richpanel

Wie gebruikt Richpanel?

Ecommerce stores with 500+ monthly tickets, looking to reduce agent-handled tickets and streamline their customer support across multiple channels.

Wat is Richpanel?

Richpanel makes ecommerce customer support effortless. With deep integrations with Shopify, Woocommerce & Magento, Richpanel brings in all the ecommerce data and order actions in one place for fast and personalized ecommerce support. Instantly resolve 30-40% of customer issues before reaching agents with a self-service portal. Manage all support channels - Email, Live chat, Phone, Facebook, Instagram and Whatsapp from one place.

Richpanel - Details

Richpanel

https://jetcommerce.io

Opgericht in 2016

Richpanel - Prijsoverzicht

Richpanel heeft een gratis versie en biedt een gratis proefperiode. Richpanel betaalde versie vanaf US$ 100,00/maand.

Beginprijs

US$ 100,00/maand

Prijsinformatie

Includes: Unlimited agents 500 conversations/month Connect 1 store

Gratis versie

Ja

Gratis proef

Ja

Implementatie

Cloud, SaaS, Web

Training

Live online

Documentatie

Ondersteuning

Kantooruren

Online

Functies van Richpanel

Customer data platform software
Campagnebehee
Gedragsanalyse
Gegevens toetsen
Gegevensintegratie
Klantensegmenten
Klantprofielen
Naleving van AVG
Personalisatie
Predictieve modellering
Aanpasbare branding
Beheer van IT-assets
Beheer van Service Level Agreements (SLA's)
Communicatie via meerdere kanalen
Documenten opslaan
E-mailintegratie
Geautomatiseerde routing
Interactie bijhouden
Kennisbankbeheer
Netwerkcontrole
Realtime chatten
Ticketbeheer
Waarschuwingen / Escalatie
Zelfserviceportal
Afsprakenbeheer
Callcenterbeheer
E-mailbeheer
Enquêtes en feedback
Integratie van sociale media
Kennisbank
Live chatten
Prestatiemeetwaarden
Virtuele assistent
Waarschuwingen / Escalatie
Wachtrijbeheer
Workflowbeheer
Zelfserviceportal
Aanpasbare branding
Geotargeting
Gestandaardiseerde antwoorden
Integratie van derden
Offline formulier
Overdrachten en routering
Proactief chatten
Scherm delen
Websitebezoekers bijhouden

Reviews van Richpanel

5 van 5 reviews worden weergegeven

In totaal
5/5
Gebruiksgemak
5/5
Klantenservice
5/5
Functies
5/5
Waar voor je geld
5/5
Dawn B.
CEO and Founder
Gezondheid, wellness en fitness, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 30-12-2019

"A game changer for our company!"

Opmerkingen: We feel very fortunate to have found Richpanel. They were able to take our needs and provide solutions specific to our company and industry. From day one they have taken our needs very seriously and found a solution after solution so we can provide the best customer service to our customers.

Pluspunten: Richpanel streamlined the communication with our staff and the customers. Their customer service and attention to detail were beyond my expectations and they are always available and open to changes. They are not just another company. They are hands on 24/7.

Minpunten: Some features we needed were missing initially but they were always available and open to changes by email and phone.

  • Bron van de reviewer 
  • Beoordeeld op 30-12-2019
May -.
Head Marketing
Gezondheid, wellness en fitness, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 6-6-2018

"Love the way the tool organizes our customer profiles! Beautiful!"

Pluspunten: We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.

Minpunten: Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.

  • Bron van de reviewer 
  • Beoordeeld op 6-6-2018
Trevor Z.
Founder
Consumentendiensten, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 24-7-2017

"We could get rid of internal tech team after moving to JetCommerce"

Pluspunten: The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex. This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.

Minpunten: It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.

  • Bron van de reviewer 
  • Beoordeeld op 24-7-2017
Alberto G.
CEO
Kleding en mode, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 29-6-2020

"Convert and reduce costs."

Opmerkingen: The experience is positive. The RICHPANEL team helped us from the beginning, offered us different meetings to improve our conversion and usability of the application, as well as listening to our needs and trying to implement them.

Pluspunten: It is really a helpdesk since it is mainly responsible for reducing the cost of customer service as it reduces the time of attention and management with customers and also converts by itself.

Minpunten: The backoffice is not in Spanish, and my whole team defends itself much better in Spanish.

  • Bron van de reviewer 
  • Beoordeeld op 29-6-2020
Sithan K.
Technical Leader
Informatietechnologie en -diensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 9-8-2017

"Custom design, Sleek backend."

Pluspunten: Excellent design capabilities. I like the fact they custom designed the store for us. They understood the business, customer flows and came up with a very cool UX.

  • Bron van de reviewer 
  • Beoordeeld op 9-8-2017