Wie gebruikt deze software?
US, UK, Australia, Germany, Argentina, Brazil, South Africa
Gemiddelde scores3 beoordelingen
- In totaal 5 / 5
- Gebruiksgemak 5 / 5
- Klantenservice 5 / 5
- Functies 5 / 5
- Waar voor je geld 5 / 5
- Beginprijs US$ 50,00/maand
- Prijsinformatie Includes: 2000 conversations/month Unlimited agents Livechat Smart bots
- Gratis versie Ja
- Gratis proefversie Ja
Cloud, SaaS, Web
- Opgericht in 2016
Personalized, timely support is critical in building customer trust and increasing repeat purchases. Customer support teams can be extremely effective at influencing customer behaviors if armed with right data and customer insights.
Richpanel is a Live Chat, Customer Support & Help Desk tool specially designed for e-commerce stores. With deep integration with Shopify, Woocommerce & Magento,it gives a 360-degree view of the customer & offers a single view inbox of all channels for the agents.
Functies van Richpanel
- Gegevens toetsen
- Naleving van AVG
- Predictieve modellering
- Aanpasbare branding
- Gestandaardiseerde antwoorden
- Integratie van derden
- Offline formulier
- Overdrachten en routering
- Proactief chatten
- Scherm delen
- Websitebezoekers bijhouden
- Campaign tracking
- Customer journey mapping
- Meetwaarden voor sociale media
- Predictieve analyse
- ROI bijhouden
De nuttigste reviews van Richpanel
Beoordeeld op 6-6-2018
Love the way the tool organizes our customer profiles! Beautiful!
Pluspunten: We have been working with the team for over a year now. Richpanel is a new product. The setup takes a couple of minutes. We use Magento and Woocommerce on our two websites, goldmine CRM and a.net payment gateway. We connected all data sources in half a day. I love the way it was able to link customer across these platforms together. We have a small team of customer support executives. The call and email volume can get out of hands at times. We are now able to automate common scenarios and bring down our response times.
Minpunten: Nothing so far. Although I'd love to see a mobile app. I have already asked the team and said they will include it in their roadmap.
Beoordeeld op 24-7-2017
We could get rid of internal tech team after moving to JetCommerce
Pluspunten: The software is user-friendly and fairly intuitive. We evaluated a lot of SAAS based platforms but couldn't get them to work for us as our operations are complex. This software was perfect as the team was willing to setup a separate instance for us and customize the workflows for our business. We were also able to get rid of a lot of manual touches by automating these tasks on JetCommerce.
Minpunten: It's a hosted platform so we dont get to own the IP. We have done a lot of customization to suit our specific business needs. It'd be great if we get to own the IP for these changes.