ROLLER Software

ROLLER Software

door ROLLER Software

Wie gebruikt ROLLER Software?

ROLLER offers All-in-one software for Attractions, Entertainment & Leisure Venues. POS, Ticketing, CRM, Digital Waivers, Digital Gift Cards, RFID, Analytics and more.

Wat is ROLLER Software?

ROLLER is a leading all-in-one software suite for attractions, entertainment & leisure venues. Our mission is to help venues manage their operations and improve the customer experience through its innovative market leading modules. Comprised of Ticketing, Point-of-Sale, CRM, Waivers, Gift Cards, Email, Entry Management, Checkouts & more, ROLLER offers venues a whole-of-business solution to help them grow. ROLLER is a modern cloud-based offering with users across 18 countries.

ROLLER Software - Details

ROLLER Software

https://roller.software/

Opgericht in 2010

ROLLER Software - Prijsoverzicht

ROLLER Software heeft geen gratis versie en biedt geen gratis proefperiode.

Gratis versie

Nee

Gratis proef

Nee

Implementatie

Cloud, SaaS, Web

Training

Persoonlijk

Live online

Webinars

Documentatie

Ondersteuning

Online

Functies van ROLLER Software

CRM-systemen
Documenten opslaan
E-mailmarketing
Integratie van marketingautomatisering
Integratie van sociale media
Interne chatintegratie
Kalender-/herinneringssysteem
Leadscoring
Mobiele toegang
Offertes en voorstellen
Segmentering
Taakbeheer
Territoriumbeheer
Badgebeheer
Blokbeheer voor kamers
Bruiloften en partijen
Budgettering
Conferenties/congressen
Enquêtes en feedback
Expositie- en leveranciersbeheer
Gamification
Kaartverkoop
Promotie via social media
Sponsorbeheer
Vrijwilligersbeheer
Beheer van cadeaubonnen
Elektronische handtekening
Kassasystemen voor restaurants
Kortingsbeheer
Loyaliteitsprogramma
Multilocatie
Profielen van klantenaccounts
Provisiebeheer
Retail POS
Retourbeheer
Streepjescodes scannen
eCommerce-integratie
Beheer van deelnemers
Beheer van levensmiddelen en dranken
Contractbeheer
Evenementenbeheer
Factureren
Klantenbeheer
Multi-faciliteit
Personeelsbeheer
Reserveringenbeheer
Resourcebeheer
Verkoopbeheer
Bemiddeling van kaartverkoop
Consessiebeheer
Kaartverkoop
Kaartverkoop ter plaatse
Kassasysteem
Klantgegevensbeheer
Mobiele kaartverkoop
Online kaartverkoop
Overzicht beschikbare plekken
Personeelsbeheer
Promotiebeheer
Seizoenskaarten
Streepjescodes en tickets scannen
Thuis afdrukken
Tickets reserveren
Websitebeheer
Aanpasbare sjablonen
Doorzoekbare database
Gegevens exporteren
Online ondertekenen
Ontheffingenbeheer
QR-codes
Status bijhouden

Reviews van ROLLER Software

5 van 27 reviews worden weergegeven

In totaal
4,8/5
Gebruiksgemak
4,7/5
Klantenservice
4,7/5
Functies
4,5/5
Waar voor je geld
4,6/5
Michael R.
Software Support
Vrije tijd, reizen en toerisme, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 5-12-2018

"Excellent Customer support, easy to use software"

Opmerkingen: Roller makes the life simple for the customer and is constantly seeking to improve. They are receptive to feedback and will try to act on it within reason. They have improved as an operator over the time we have used them and continue to seek to offer more to the market opposed to becoming stagnant or ignoring glitches like other software providers we have previously used.

Pluspunten: One of Roller's biggest assets is its team. If you have a problem or a training issue they are nearly always available on the phone and if they can't help straight away they will look into it. Roller is constantly developing, there are regular patches and new releases (free improvements as well as paid). Simple interface: Most of roller is self explanatory and can be picked up, they also have a help section with articles across most items to help with grey areas.

Minpunten: Reporting is probably Rollers biggest set back for us. While it delivers the basics running several sites reports individually can be time consuming and if you don't pay attention to the fields you are using can lead to inconsistencies. (There is however a patch in the works to integrate these down the line). You need to develop a good knowledge of rollers different reports to get the results you are looking for and make sure it shows what you expect. Sometimes multiple reports need to be run or you need to add your own formulas or breakdown to get results in the format you require. Single use sites should be fine but chains may find this is frustrating. The gift card interface isn't as well integrated as everything else although this is a minor unit of our business.

  • Bron van de reviewer 
  • Beoordeeld op 5-12-2018
Tom M.
Director
Entertainment, 13-50 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    4/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Beoordeeld op 5-2-2020

"Essential business tool"

Opmerkingen: We needed a tool to facilitate commerce online and onsite, seamlessly. You wouldn’t think it’d be hard to find in 2019, but it WAS. Then we found roller. The solution isn’t perfect, but pretty bloody good. I have no idea how we would have launched and grown like we have without this software. With a few months of use under the belt, and some experience in our team with the edge cases that arise, Roller has become a tool we use over 400 times per days and simply couldn’t live without - or replace with any other. I’m most impressed with the customer success team also - they pushed me to do better at every turn, and have been extremely responsive and helpful to literally ANY question I have. I appreciate so much when people tell you they can’t do something and why, rather than misguide or fob something off. Roller can’t do EVERYTHING but the team will sure help you solve any problem you have in any way they can until they platform CAN address it. Legends.

Pluspunten: The fact that it’s a solution to both the front-end that customers see and our back-end that we need to operate, across a number of streams of business (ticketing, food, events, etc)

Minpunten: Like any software, learning to use something entirely new can be tough. New terminology and ways of working, little intricacies and dependencies that are annoying at first but no issue when mastered, etc.

  • Bron van de reviewer 
  • Beoordeeld op 5-2-2020
Sarah M.
Guest Services/Sales Manager
Recreatieve faciliteiten en diensten, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    4/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    4/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 11-6-2020

"Roller was the right choice. "

Opmerkingen: Overall I am happy with our move to Roller as the point of sale is much more user friendly. The Venue Manager view is great for booking our larger groups and events. Being able to send groups their party invoice has allowed us to stop taking all payments over the phone, which has been a challenge for a very long time.

Pluspunten: Roller's support team and knowledge based articles are the top feature. The ability to submit a request ticket and have feedback or a solution within a few days, if not hours is remarkable. Additionally, their knowledge base articles (help articles) are clear and concise - typically with videos to walk through instructions. Lastly, the ability to suggest a feature or idea and to be able to look at other updates they are working on, or even just thinking about doing, makes Roller's work very transparent.

Minpunten: Changing from a company that we had used for 20 years was a little challenging as there were a few features we had grown custom to that Roller does not currently have available - creating your own pass background templates, adding money to guest accounts, running a credit card to hold a tab.

  • Bron van de reviewer 
  • Beoordeeld op 11-6-2020
Geverifieerde reviewer
Sales & Marketing manager / Reception Manager/Cover Duty manager
Vrije tijd, reizen en toerisme, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
  • Totaalscore
    4/5
  • Gebruiksgemak
    3/5
  • Functies en functionaliteit
    3/5
  • Klantenondersteuning
    4/5
  • Waar voor je geld
    3/5
  • Waarschijnlijkheid van aanbeveling
    7/10
  • Bron van de reviewer 
  • Beoordeeld op 20-12-2018

"ROLLER Review"

Pluspunten: *User friendly.
*Product configuration is easy to use and adaptable.
*Customer service/communication tools are useful such as forms, Inbox and activity uses, email and call log.
*POS/Doorlist is user friendly and easily adaptable from the back end.

Minpunten: *Reporting system is basic and conflicting at times. Despite having a page for building reports, this does not work.
*New features are generally an additional charge even if customers are on a premium package. e.g Recurring passes etc. In my opinion some new features are tools that should have been available as standard anyway rather than sold as a new feature.

  • Bron van de reviewer 
  • Beoordeeld op 20-12-2018
Michael T.
General Manager
Recreatieve faciliteiten en diensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1-5 maanden
  • Totaalscore
    5/5
  • Gebruiksgemak
    5/5
  • Functies en functionaliteit
    5/5
  • Klantenondersteuning
    5/5
  • Waar voor je geld
    5/5
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Beoordeeld op 24-10-2019

"AMAZING "

Opmerkingen: I LOVE THAT IT IS WEB BASE SO I CAN USE IT AT HOME OR ANYWHERE I GO. IT ALLOW ME TO BE THERE FOR MY TEAM EVEN IF I'M NOT AT THE OFFICE.

Pluspunten: VERY USER FRIENDLY, EASY TO MAKE CHANGES, AMAZING HELP CENTER ANY QUESTIONS YOU CAN THINK OF IT THERE WITH STEP BY STEP INSTRUCTIONS ON HOW TO.

Minpunten: NOTHING TO BE HONEST. KEEP ON DOING WHAT YOU DOING ROLLER!

  • Bron van de reviewer 
  • Beoordeeld op 24-10-2019