--- description: Ontdek de plus- en minpunten van Smartlook en leer meer over de functies, de prijs en het gebruiksgemak van de software. Lees nuttige beoordelingen van geverifieerde gebruikers en ontdek vergelijkbare programma's. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Smartlook - Bekijk prijzen, reviews en scores - Capterra Nederland 2026 --- Breadcrumb: [Startpagina](/) > [Customer experience software](/directory/30671/customer-experience/software) > [Smartlook](/software/164713/smartlook) # Smartlook Canonical: https://www.capterra.nl/software/164713/smartlook Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/164713/smartlook?page=2) > Smartlook is een kwalitatieve analyseoplossing voor websites en mobiele apps met altijd geactiveerde opnamen, heatmaps, automatisch bijhouden van activiteiten en trechters. > > Oordeel: score van **4.7/5** door 136 gebruikers. Hoge score voor **Waarschijnlijkheid van aanbeveling**. ----- ## Overzicht ### Wie gebruikt Smartlook? MKB, E-commercesites, B2B-verkopers, Web-designbureaus, UX, Marketeers, CRO-specialisten. ## Snelle statistieken en scores | Metriek | Score | Details | | **In totaal** | **4.7/5** | 136 Reviews | | Gebruiksgemak | 4.7/5 | Gebaseerd op alle reviews | | Klantenondersteuning | 4.5/5 | Gebaseerd op alle reviews | | Prijs-kwaliteitverhouding | 4.5/5 | Gebaseerd op alle reviews | | Functies | 4.6/5 | Gebaseerd op alle reviews | | Aanbevelingspercentage | 90% | (9/10 Waarschijnlijkheid van aanbeveling) | ## Over de leverancier - **Bedrijf**: Cisco - **Opgericht**: 2010 ## Commerciële context - **Beginprijs**: US$ 55,00 - **Prijsmodel**: (Gratis versie beschikbaar) (Gratis proef) - **Doelgroep**: Zelfstandig ondernemer, 2-10, 11-50, 51-200, 201-500, 501-1.000, 1.001-5.000, 5.001-10.000, 10.000+ - **Implementatie en platforms**: Cloud, SaaS, Web, Android (mobiel), iPhone (mobiel), iPad (mobiel) - **Ondersteunde talen**: Engels - **Beschikbare landen**: Australië, België, Brazilië, Canada, China, Colombia, Cyprus, Denemarken, Duitsland, Egypte, Estland, Finland, Frankrijk, Gibraltar, Hongarije, Hongkong SAR van China, IJsland, Ierland, India, Israël en 29 meer ## Functies - Activiteiten volgen - Analyse van gebruikersonderzoek - Audittrail - Beheer van klantervaringen - Beheer van problemen - Bezoekers bijhouden - Bruikbaarheidstests - Cohortanalyse - Conversies bijhouden - Dashboard - Engagement tracking - Funnelanalyse - Gebruikersinteractie bijhouden - Gebruikerstrajecten - Gedragsanalyse - Gegevensverzameling via meerdere kanalen - Gegevensvisualisatie - Heatmaps - In-apps-gebeurtenissen bijhouden - Interactieve rapporten - Klantensegmenten - Klantprofielen - Multi-Channel Attribution - Prestatiemeetwaarden - Problemen bijhouden - Rapportage en analyse - Real-Time Monitoring - Retenties bijhouden - Samenwerkingstools - Sessies opnemen - Tekstanalyse - Tijd op site bijhouden - Visuele analyse - Volgen van gedrag - Waarschuwingen/Meldingen - Websiteanalyse - Webverkeerrapportage - Zoeken/filteren ## Integraties (21 in totaal) - Adobe Commerce - Authoritas - BigCommerce - Drupal - Google Analytics 360 - Instapage - Intercom - Jimdo - Joomla - Mixpanel - OpenCart - Piwik PRO - PrestaShop - Sentry - Shopify ... en 6 meer integraties ## Ondersteuningsopties - E-mail/helpdesk - Veelgestelde vragen/forum - Kennisbank - Telefonische ondersteuning - Chatten ## Categorie - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) ## Gerelateerde categorieën - [Customer experience software](https://www.capterra.nl/directory/30671/customer-experience/software) - [Website analyse tools](https://www.capterra.nl/directory/30073/web-analytics/software) - [Heatmap software](https://www.capterra.nl/directory/30977/heatmap/software) - [UX-tools (User Experience)](https://www.capterra.nl/directory/31036/ux/software) - [Reporting tools](https://www.capterra.nl/directory/30053/reporting/software) ## Alternatieven 1. [Lucky Orange](https://www.capterra.nl/software/150695/lucky-orange) — 4.7/5 (260 reviews) 2. [Hotjar](https://www.capterra.nl/software/163516/hotjar) — 4.6/5 (539 reviews) 3. [Tableau](https://www.capterra.nl/software/77260/tableau) — 4.6/5 (2348 reviews) 4. [Mouseflow](https://www.capterra.nl/software/163517/mouseflow) — 4.7/5 (122 reviews) 5. [Fullstory](https://www.capterra.nl/software/153721/fullstory) — 4.6/5 (67 reviews) ## Reviews ### "First tool to use if you're creating a mobile app" — 4.0/5 > **Sagar** | *8 maart 2021* | Geestelijke gezondheidszorg | Aanbevelingsscore: 9.0/10 > > **Pluspunten**: Ability to view each session and understand UX issues without having to wait for user feedback > > **Minpunten**: Inability to create custom tags for users for easier identification in case where we want to view the recordings anonymously. > > Great app to do qualitative analytics in user's natural environment helping faster product development. This enables better prioritisation decisions. ----- ### "A tool you didnt know you needed" — 4.0/5 > **Tarnika** | *14 november 2024* | Automotive | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: easeof use, amazing UI, very cost efficient tool > > **Minpunten**: the dasboard metrics are not entirely customizable > > great, couldnt expect more. grat integrations available as well ----- ### "Encountered issues often" — 2.0/5 > **Faheem** | *18 mei 2018* | Aanbevelingsscore: 3.0/10 > > **Pluspunten**: The idea is good to view your customer actions in a live way. The platform is easy to deploy without changing your code. > > **Minpunten**: Will pay more than you get. Data will disappear any day, Application filters don't work. Check alternatives as well. > > Found some issues in our application that our visitors were facing. ----- ### "I was able to update my website without requesting criticism, which saved me a lot of time." — 5.0/5 > **Atour** | *2 november 2022* | Research | Aanbevelingsscore: 10.0/10 > > **Pluspunten**: The basis of Smartlook's conversion rate optimization mechanism is qualitative data. It enables me to gather, record, observe, and analyze visitor behavior on our website.Owners of interactive websites that want to employ qualitative analytics to enhance the performance of their platform can use Smartlook. Numerous third-party applications, including Wordpress, Google Analytics, and Shopify, are integrated by Smartlook. It includes a mobile app, is accessible for free, and offers premium customers access to additional tools and functions, which is really helpful to me. > > **Minpunten**: I want to have the choice of viewing the recordings in a pop-up window or a panel on the same screen.I don't have the possibility to organize the recordings into folders or tag them. > > I watch a few records at random and can tell what the user wants from our website. ----- ### "Good option to analyse your customer behavior" — 5.0/5 > **Geverifieerde reviewer** | *11 juni 2022* | Verpakkingen en verpakkingsmaterialen | Aanbevelingsscore: 8.0/10 > > **Pluspunten**: -Heatmaps. - Bugs tracker. - Funnel optimization > > **Minpunten**: - The price is higher compared with similar tools > > We used this tool for 2 years, it was very useful for use to record our customers interactions. ----- Pagina: 1 / 7\ Volgende: [Volgende pagina](https://www.capterra.nl/software/164713/smartlook?page=2) ## Links - [Bekijk op Capterra](https://www.capterra.nl/software/164713/smartlook) ## Deze pagina is beschikbaar in de volgende talen | Locatie | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Gestructureerde gegevens