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Wat is Podium?

Podium is een platform voor interactiebeheer dat een nieuwe definitie geeft aan de moderne relatie tussen lokale bedrijven en hun klanten, met tools om controle te krijgen over je online reputatie. Meer dan 180.000 gebruikers vertrouwen op de reputatiebeheersoftware van Podium voor het beheren en verbeteren van hun reputatie op sites zoals Google, Facebook, HealthGrades, Edmunds en meer. Het Podium-platform maakt het gemakkelijk om al je klantinteracties te beheren vanuit Facebook, Google, sms-berichten en meer.

Wie gebruikt Podium?

Podium is perfect voor elk lokaal gericht bedrijf met 1 tot 10.000 locaties die afhankelijk zijn van een lokale online-vermelding om bedrijfsgroei te stimuleren of reviews proberen te beheren op meerdere plekken op het internet.

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Twijfels over Podium? Vergelijk met een populair alternatief

Podium

Podium

4,3 (501)
US$ 399,00
maand
Gratis versie
Gratis proefversie
136
114
4,3 (501)
3,9 (501)
4,1 (501)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
US$ 24,99
maand
Gratis versie
Gratis proefversie
45
3
4,4 (380)
4,4 (380)
4,3 (380)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor Podium

RingCentral Video
Functies met hoogste score
Realtime chatten
Streamen van presentaties
Videovergaderen
Trustpilot
Functies met hoogste score
Beheer van klantervaringen
Feedbackbeheer
Reviewaanvraag
Birdeye
Functies met hoogste score
Reviewaanvraag
Reviews controleren
Reviews genereren
Intercom
Functies met hoogste score
Chatten/messaging
Consumentgericht chatten in realtime
Live chatten
Slack
Functies met hoogste score
Mobiele toegang
Realtime chatten
Samenwerkingstools
Swell
Functies met hoogste score
Beheer van negatieve feedback
Reviewaanvraag
Reviews controleren
GoTo Meeting
Functies met hoogste score
Scherm delen
Tweewegs audio en video
Videovergaderen
Text Request
Functies met hoogste score
Chatten/messaging
Communicatiebeheer
Sms-berichten
Broadly
Functies met hoogste score
Beheer van negatieve feedback
Reviewaanvraag
Reviews controleren

Reviews over Podium

Gemiddelde score

In totaal
4,3
Gebruiksgemak
4,3
Klantenservice
4,1
Functies
4,2
Prijs-kwaliteitverhouding
3,9

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Kevin
Kevin
VP of Marketing in VS
Geverifieerde LinkedIn-gebruiker
Vastgoed, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Love it but don't always love paying for it!

5,0 4 jaar geleden

Opmerkingen: Overall, it's really good. I'm a big fan of feeling valued as a customer, and I don't feel valued, I feel like a number. I rarely get check-ins from the company. On top of that, I think the ability to get reviews could be a little better. Our customers just don't really react when we ask them for the review. They are always willing, but then seem to have some difficulty completing the process.

Pluspunten:

The ease of use is great, I love taking the conversation from the website to texting, and it's great for that. It also makes it pretty easy to request reviews, and so that is great.

Minpunten:

It feels really expensive to me. At this point I might be able to get similar functionality for significantly less money, but nonetheless, because we've made the investment in it and trained our team on it, I selfishly don't want to have to deplore another program and do another batch of training.

H David
Installed Sales Manager in VS
Bouwmaterialen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Wish we never left!

5,0 8 maanden geleden

Opmerkingen: We previously used Podium and we switched to a less expensive option. Well, you get what you pay for. Podium is a far better product. Reviews increase, we get paid faster using card readers or text to pay. Excellent customer service!

Pluspunten:

Podium works so well. Easy to communicate with customers, request reviews and get payments either at the jobsite or from the office.

Minpunten:

Nothing, nothing, nothing, nothing, nothing.

Andy
President in VS
Bouw, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer
Bron: SoftwareAdvice

You cannot export your own date. Missing features.

1,0 2 maanden geleden Nieuw

Pluspunten:

I do not like much about Podium. The processing rates were pretty good.

Minpunten:

You cannot export your data. There are features missing from the software that are sold on the site and discussed in their support videos/tutorials. These are important for teams. This has been an awful experience. The product does not do what it says it will do. When I decided to cancel, they gave me the run-around. It took over three months for them to release my phone number ($1800), and now they are saying that I "automatically" signed up for an additional year. I would recommend that you find a better, more user-friendly solution. They are out there. Shame on you Podium.

Jeffrey
General Manager in VS
Automotive, 11-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Podium helped moved us from 4.1 stars to 4.5 (Google)

5,0 4 maanden geleden

Pluspunten:

Easy to use and responsive - Podium made it easy for me to be personally responsive in our customer experience management.

Minpunten:

I found a competing product that uses single initial qualifying query to help screen potential problems and allowing me to respond and mitigate prior to the push to review - this is a more effective and compliant approach. Podium made the invite and it the negative review posted even before I had the opportunity to mitigate.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Podium--Reliable and Easy to Use

5,0 2 jaar geleden

Opmerkingen: As explained, I have been a Podium customer for quite a while. My company actually dropped Podium for a hot minute and used a program called Swell. The employees and I complained so much about the glitch issues of Swell that our company returned to Podium. That's not to say Podium is "glitch-free," but it far outways the issues we had with Swell. I will note that something has changed with Podium's customer service. When I first began using Podium, the customer service chats almost felt like you were talking to a friendly developer, eager to help. Now the customer service help feels like I'm chatting with overworked, underpaid, and uninterested grumpy teenagers.

Pluspunten:

Podium is incredibly user-friendly. Our store has a wide range of computer knowledge--from advanced to those who struggle to find the back button. Podium has been a good fit for all levels.

Minpunten:

I'm not a fan of pulling the photos from my photo album or seeing that the pictures I take through the app are stored in my phone's photo album. I take many photos of products for customers and am very busy, so I often forget that they are there. I've used Podium for so long that when I look back at my years of personal photos I still find a picture of some random product that I forgot to delete.