Retail Pro

door Retail Pro International

Wie gebruikt Retail Pro?

Retail Pro wordt vertrouwd door meer dan 159.000 gebruikers in gespecialiseerde detailhandel-verticals zoals kleding, schoeisel, luxe-artikelen, elektronica, geschenken, speelgoed, duurzame goederen, woninginrichting, sieraden, sportartikelen en meer.

Wat is Retail Pro?

Retail Pro is een flexibel, apparaat-agnostisch beheersoftwareplatform voor de gespecialiseerde detailhandel, met krachtige POS-, aanvul- en voorraadbeheer, promoties, medewerkers- en klantenbeheer, backoffice, prestaties en KPI-rapportagecapaciteiten. Detailhandelaren kunnen Retail Pro gebruiken om gegevensfragmentatie te overwinnen en Retail Pro afstemmen op exacte werkstroom-, branding- en zakelijke behoeften, ongeacht of ze als franchise, bedrijfswinkel, outlet of multi-filiaal werken, waar ook ter wereld.

Retail Pro - Details

Retail Pro International

http://www.retailpro.com

Opgericht in 1987

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Retail Pro - prijsoverzicht

Retail Pro heeft geen gratis versie en biedt geen gratis proefperiode.


Gratis versie

Nee

Gratis proef

Nee

Retail Pro - implementatie en ondersteuning

Ondersteuning

  • 24/7 (contact met medewerker)
  • Kantooruren

Implementatie

  • Geïnstalleerd - Mac
  • Cloud, SaaS, Web
  • Geïnstalleerd - Windows
  • Mobiel - iOS native
  • Mobiel - Android native

Training

  • Persoonlijk
  • Live online
  • Webinars
  • Documentatie

Functies van Retail Pro

  • CRM
  • E-mailmarketing
  • Inkooporderbeheer
  • Loyaliteitsprogramma
  • Multilocatie
  • Orderbeheer
  • Personeelsbeheer
  • Postorder
  • Provisiebeheer
  • Rapportage en analyse
  • Retourbeheer
  • Voorraadbeheersysteem
  • eCommerce

Bekijk de volledige lijst van Retail software

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Reviews van Retail Pro

Lees alle reviews

Gemiddelde score

Gebruiksgemak 4
Klantenservice 4,4
Functies 4
Waar voor je geld 2,9

Software beoordelen

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Schrijf een review!
Robert S.
Retail Pro Administrator
Detailhandel, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    5 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 13-4-2018

"Retail Pro 9"

Opmerkingen: I have been a Retail Pro Admin now for years. I know that if I ever have an issue pop up, I can call my RPro business partner at any time of the day, even 2 am, which I have done. I get the same high quality and knowledgeable support I need at the time.

Pluspunten: It’s ability to provide a one-stop shop. It has everything a business needs to succeed as software goes. Along with it knowledgeable business partners is an excellent choice to support your retail business

Minpunten: New more knowledge based support. When I access my portal, the limited amount of user information is disappointing

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 13-4-2018
Jose miguel S.
Software Development Team Manager
Computersoftware, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    4 /5
  • Gebruiksgemak
    4 /5
  • Functies en functionaliteit
    5 /5
  • Klantenondersteuning
    4 /5
  • Waar voor je geld
    4 /5
  • Waarschijnlijkheid van aanbeveling
    8/10
  • Bron van de reviewer 
  • Beoordeeld op 5-12-2019

"Full Stack Retial Software"

Opmerkingen: I install Retail Pro for several Clients in America, with different requirements and Retail Verticals, but one common requirement is allow software to connect with thier ERP, and with the Retail Pro strong API, you can accomplish this. So, my experience has been mostly very positive.

Pluspunten: I've been using Retail Pro since version 8 and now We are on Prism, which is a huge update and change of mind for Retail Pro user... but for the good.
Retail Pro Prism its a store distributed web application now, with this I mean that you can have one Retail Pro server per store, in a multi store chain kind of business. As a web application, it uses AngularJS as a front end, allowing a incredible flexibility to customize the User Interface, so you can create your own look and feel for the system, not only for the Cashier view, but for all the modules. About that, you have:
- Inventory
- Vendors and Purchases
- Transfers
- Customers
- POS
- Physical Inventory
- Inventory Adjustments
- Customer Loyalty
So, you see... It is the full package. One more thing: their global support with their partners around the globe will give your peace of mind for your multi store chain in almost any country, to name a few (Full North/Central/South America, Full EU, Some EMEA, Full ASIA, some Africa).

Minpunten: Cost, period...
But you are paying a Porsche for a Porsche, you know what I mean. This is a serious Retail software, for serious Retail business.
You can use it in small business as well, as its perfectly scalable. So, If you foresee a bright future in your Retail Business, you can bet on Retail Pro.

  • Bron van de reviewer 
  • Beoordeeld op 5-12-2019
Sharon F.
Owner
Detailhandel, 11-50 werknemers
Heeft de software gebruikt voor: 2+ jaar
  • Totaalscore
    3 /5
  • Gebruiksgemak
    3 /5
  • Functies en functionaliteit
    3 /5
  • Klantenondersteuning
    3 /5
  • Waar voor je geld
    3 /5
  • Waarschijnlijkheid van aanbeveling
    5/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 16-5-2018

"Retail Pro 9"

Opmerkingen: We pay for the software assurance and don't seem to get any benefit from the program. We haven't had our system updated anytime recently, since we have so many features that are custom we always run into issues right after updates and it requires us to have down time and constantly figure out what caused the issues. We also seem to have a problem with the follow through on projects from Granite/Retail pro. Once we contact granite with an issue it seem like it's either pushed to the side or forgotten about. When Granite is reminded of the issue multiple times through emails and phone calls they will fix the issue, it seems like we are constantly reminding them about any issue we are dealing with. We are currently trying to update our system so we are compliant with the tls from Cayan. The process started well over a month ago and the updates still haven't been installed. Yesterday we were affected by the brownout from Cayan for over 45min and lost multiple sales because of the software not being updated even though we are trying to be proactive on our end.

Pluspunten: Customization of inventory screens, printing inventory, jewelry tags customization of checkout screen. Granite Info Sys has done great work for us in the past and continue to always follow through when reminded of issues. A lot of the custom pieces of our system make our store more successful because of the features & functions Granite created.

Minpunten: When using central gift cards, scanning cards always creates a "?" after the last number. Retail pro has done nothing to fix this issue, we have had the system for almost 4 years now and still deal with this issue daily. Granite Info Sys informed retail pro about this issue days after implementing our new system and still the bug remains. Applying updates to the software isn't easy and requires us to pay our software provider each time an update is available. Reports function, reordering capability, inventory alerts, speed of processing gift cards all lacks. Lack of customization for loyalty programs, we had a lot of custom work done by our service provider, anytime we have an issue it costs money to figure out what's wrong because it's something that wasn't available in retail pro. Lots of bugs still in the software that haven't been addressed.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 16-5-2018
Brian W.
Sportartikelen
  • Totaalscore
    4,5 /5
  • Gebruiksgemak
    3,5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    9/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 11-3-2014

"I'm a managing partner and CIO."

Pluspunten: It does 90% of everything we want & need. Frankly, that other 10% is probably unrealistic without custom programming. We get awesome tech support when needed, and I especially love the live chat feature that lets us ask quick questions. The product is very quick and easy to train an employee on and setting up levels of permission is awesome. We're able to delegate job duties easily with the different features. Receiving is a perfect example. That workstation is set up to be used completely differently than our cash registers. For example, we have three cash registers our of eight total machines running Retail Pro. Each has a unique function, and the software works well in supporting those varied functions simultaneously.

Minpunten: Some of the more intricate details of the software take quite a while to learn. It's easy for an average sales associate to use the main functions, but some of the higher level features get complex. The software can be "quirky" with some old features that were added on to, so there are features that are not intuitive. An example is polling: some things happen automatically and others require initialization. Like every time we add an employee to the system, it's a process to get them into other locations and requires higher-level knowledge.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 11-3-2014
Daniel B.
Detailhandel
  • Totaalscore
    4,5 /5
  • Gebruiksgemak
    4,5 /5
  • Functies en functionaliteit
    4 /5
  • Klantenondersteuning
    5 /5
  • Waar voor je geld
    Zonder beoordeling
  • Waarschijnlijkheid van aanbeveling
    10/10
  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-3-2014

"Retail Pro gives us a competitive edge!"

Pluspunten: Our operation is very seasonal, and we gear up from 0 to 100 in a short amount of time. The accuracy the system delivers for inventory management gives us the confidence to make rapid decisions that impact our bottom line. We especially appreciate the level of support that we receive. That level of trust in the product and support is important for us since we have such a narrow window for our business.

Minpunten: No software is perfect. However, our experience with Retail Pro has been significantly better then our previous vendor. Our least favorite thing about the software is how it behaves with our unique discount structure. However, we have found ways to make it fit our operation.

  • Bron van de reviewer 
  • Bron: SoftwareAdvice
  • Beoordeeld op 26-3-2014