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Wat is UJET?

UJET is een platform voor ondernemingen, ideaal voor bedrijven met meer dan 50 medewerkers, dat moderne contactcentersoftware biedt in de cloud met ondersteuning via telefoon, chat en in-app. Het is een toonaangevende innovatie in smartphonetechnologie voor een superieure klant- en medewerkerservaring. Het UJET-platform biedt eindgebruikers altijd en overal toegang en verhoogt medewerkersprestaties door middel van contextbewuste oplossingen voor spraak, chat, afbeeldingen, video en tekst. Het UJET-platform voldoet aan SOC2 Type II en HIPAA.

Wie gebruikt UJET?

UJET is ideaal voor middelgrote en grote bedrijven die gericht zijn op het transformeren van klantenservice met een zeer betrouwbare cloudarchitectuur en alle voordelen van functionaliteit uit het smartphone-tijdperk.

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Twijfels over UJET? Vergelijk met een populair alternatief

UJET

UJET

4,6 (134)
US$ 80,00
jaar
Gratis versie
Gratis proefversie
66
10
4,8 (134)
4,8 (134)
4,8 (134)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 55,00
maand
Gratis versie
Gratis proefversie
183
245
4,3 (3.891)
4,2 (3.891)
4,3 (3.891)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

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Reviews over UJET

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,8
Klantenservice
4,8
Functies
4,6
Prijs-kwaliteitverhouding
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Juan
Juan
Team Leader in Honduras
Geverifieerde LinkedIn-gebruiker
Outsourcing/Offshoring, 10.000+ werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Awesome Tool

5,0 4 jaar geleden

Opmerkingen: I have loved UJET since we've been using it. It has been a great tool not only for our business operations, but also for back office, it helps a lot and we are able to gather information from it instead of calculating it manually like with other CRMS.

Pluspunten:

It's very easy to use and I love the amount of features that the developers were able to put into a single product that unlike other CRMs, it's way easier to access and to manage. It doesn't require too many clicks for you to get what you are looking for.

Minpunten:

It needs some polishing on performance. It tends to get stuck sometimes which is understandable in a web based tool. But it shouldn't do that with simple tasks such as looking at lists of people. It also needs to improve the reporting tool which is great except when it delivers incomplete information and there is no other way to gather the information that you are missing.

Lauren
Lauren
Sr. Manager, Customer Experience in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great experience with Ujet!

4,0 5 jaar geleden

Opmerkingen: Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Pluspunten:

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Minpunten:

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Louie Jay
Customer service representative in VS
Outsourcing/Offshoring, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Useful in any customer service satisfaction

5,0 2 maanden geleden Nieuw

Opmerkingen: As an employee that is almost a year of using Ujet as a customer service a lot of feature I admire the most about this product. I can properly put on hold my customer while looking for a better solution, I can also monitor my aux/status and doing outbound call without an hassle and many more. This product could lead me to a top agent because it can made me more productive at work.

Pluspunten:

Ujet is one of the most software I've ever used. I like its feature where customer can give feedback real time and accurate.

Minpunten:

I haven't deal any hassle when using ujet. I love how it works.

Jamie
Decision Maker in VS
Consumentenelektronica, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Poor strategic vision from leadership, broken and unstable product.

1,0 6 jaar geleden

Opmerkingen: None unfortunately.

Pluspunten:

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Minpunten:

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Pamela
Agent in Dominicaanse Republiek
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ujet is amazing

5,0 3 maanden geleden

Opmerkingen: I love Ujet's user-friendly interface and the new update makes it even greater great!

Pluspunten:

I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful.

Minpunten:

The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed.