Wij helpen bedrijven al 18 jaar
betere software te kiezen

Wat is UJET?

UJET is een platform voor ondernemingen, ideaal voor bedrijven met meer dan 50 medewerkers, dat moderne contactcentersoftware biedt in de cloud met ondersteuning via telefoon, chat en in-app. Het is een toonaangevende innovatie in smartphonetechnologie voor een superieure klant- en medewerkerservaring. Het UJET-platform biedt eindgebruikers altijd en overal toegang en verhoogt medewerkersprestaties door middel van contextbewuste oplossingen voor spraak, chat, afbeeldingen, video en tekst. Het UJET-platform voldoet aan SOC2 Type II en HIPAA.

Wie gebruikt UJET?

UJET is ideaal voor middelgrote en grote bedrijven die gericht zijn op het transformeren van klantenservice met een zeer betrouwbare cloudarchitectuur en alle voordelen van functionaliteit uit het smartphone-tijdperk.

UJET Software - 1
UJET Software - 2
UJET Software - 3
UJET Software - 4
UJET Software - 5

Twijfels over UJET? Vergelijk met een populair alternatief

UJET

UJET

4,6 (140)
US$ 80,00
jaar
Gratis versie
Gratis proefversie
66
8
4,8 (140)
4,8 (140)
4,8 (140)
VS.
Beginprijs
Prijsopties
Functies
Integraties
Gebruiksgemak
Prijs-kwaliteitverhouding
Klantenservice
€ 19,00
maand
Gratis versie
Gratis proefversie
189
132
4,6 (1.665)
4,7 (1.665)
4,7 (1.665)
Groene beoordelingsbalken geven het winnende product aan, op basis van de gemiddelde beoordeling en het aantal reviews.

Andere goede alternatieven voor UJET

LiveAgent
Functies met hoogste score
Controle van oproepen
Inboxbeheer
Oproepregistratie
Zoiper
Functies met hoogste score
Beller-ID
Softphone
Toegang en controle op afstand
Five9
Functies met hoogste score
Controle van oproepen
Oproepen opnemen
Oproepregistratie
Zendesk Suite
Functies met hoogste score
Beheer van supporttickets
Real-Time Notifications
Ticketbeheer
RingEX
Functies met hoogste score
Mobiele toegang
Oproepen routeren
VoIP-verbinding
Cisco Jabber
Functies met hoogste score
Mobiele toegang
Tweewegs audio en video
Videovergaderen
Talkdesk
Functies met hoogste score
Contactenbeheer
Oproepen opnemen
Rapportage en analyse
CXone Mpower
Functies met hoogste score
Callcenterbeheer
Interactie bijhouden
Oproepen opnemen
Spark Chart
Functies met hoogste score
Aanpasbare vragen
Enquêtes opstellen
Rapportage en analyse

Reviews over UJET

Gemiddelde score

In totaal
4,6
Gebruiksgemak
4,8
Klantenservice
4,8
Functies
4,6
Prijs-kwaliteitverhouding
4,8

Reviews op basis van bedrijfsgrootte (werknemers)

  • <50
  • 51-200
  • 201-1.000
  • >1.001
Lauren
Lauren
Sr. Manager, Customer Experience in VS
Geverifieerde LinkedIn-gebruiker
Detailhandel, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great experience with Ujet!

4,0 5 jaar geleden

Opmerkingen: Overall, our experience has been good. We've been able to cut down on number of touches for calls where we can get information from the customer during the call, such as sending a photo of a damaged item. We have also been able to use the custom statuses for reporting on how our agents are spending their time. The live dashboard helps us keep service level high in real time, and move labor around as needed. I'm also continually impressed with the support we receive especially for being likely a smaller account of theirs. They treat us with just as much care as a team of a few hundred.

Pluspunten:

-Ease of set up. The implementation was very easy and for the most part, we can modify our set up with ease. Nothing requires some gigantic, time consuming or expensive implementation. -Smart actions/ in call SMS. Ujet has some very cool features that allow you to verify identity, send and receive pictures and accept payment information securely, all during a call with the customer. -The people! The team at Ujet is great, they are attentive and listen to feedback very well.

Minpunten:

The native reporting functionality is still subpar. The team has been great about setting us up with a Looker instance that we use for reporting which is great, but I was expecting a bit more progress on the home grown reporting front by now.

Mohamed
Senior Workforce/Data Analyst in Egypte
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Eerder overwogen alternatieven:

Amazing Experience

5,0 2 jaar geleden

Opmerkingen: everything looks very easy when it comes to usage and it doesn't need full training to handle all features, you can just get a couple of hints to use it, very easy actually.

Pluspunten:

Reporting is excellent, Routing is very easy, Creating teams and users.

Minpunten:

The latency of the agent status just takes a couple of seconds to update the agent status on the agent dashboard, I wish it can be faster than that.

Jamie
Decision Maker in VS
Consumentenelektronica, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Poor strategic vision from leadership, broken and unstable product.

1,0 7 jaar geleden

Opmerkingen: None unfortunately.

Pluspunten:

Product does not have the depth that modern enterprises require or track record of success. Best fits SMB but cannot support the volume of enterprise which is sad because they've fired all their small biz customers and are marketing to enterprise only.

Minpunten:

The product took a HUGE hit when the founder forced out his head of product/cofounder which ultimately lead to the rest of the design team quitting, leaving no design team left at Uject. The product is lacking full functionality offered readily by it's competitors in the industry because the founder has no relevant domain expertise and cannot agree with other C-levels on where to take the product. They've lost much time on improving the current product by attempting to build shiny new features for large customers who haven't signed contracts yet but deny current customers of features promised to them months ago. Sales team lies to sell product and creates a whirlwind of customers who hate the product all the while the engineering team is unable to fix bugs and improve product stability because they are forced to create impossible features asked for by non-customers.

Allyse
Happiness Manager in VS
Consumentendiensten, 201-500 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great customizable tool

4,0 4 jaar geleden

Opmerkingen: We switched from Zendesk voice to Ujet and there is no comparison, Ujet is a way better tool. The features available for call routing are amazing! There are some small tweaks but nothing that hinders the ability to receive and place calls so overall we love this tool.

Pluspunten:

The support team is quick to answer any questions or problems you may encounter. The operations management piece is relatively helpful along with the ability to customize pieces of the software for your specific business need.

Minpunten:

I do wish some bugs were resolved such as any failed call or VM showing from a random agent instead of just whoever the actual vm or failed call was from.

Aireona
Quality Analyst in VS
Human Resources, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Wonderful

5,0 5 jaar geleden

Opmerkingen: It has been better than the last software because now we can transfer calls to different departments. We can merge calls when we have to make multiple calls instead of clicking back and forth.

Pluspunten:

You can merge, transfer and mute calls. We could not do that on the last software.

Minpunten:

It will lag sometimes when disconnecting the call.

Toni
Support Agent in VS
Supermarkten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Eerder overwogen alternatieven:

Ujet Review

4,0 5 jaar geleden

Opmerkingen: Overall, it seems to work well.

Pluspunten:

I like the options to transfer and make multiple calls.

Minpunten:

It sometimes glitches and has to be restarted from time to time.

Pamela
Agent in Dominicaanse Republiek
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

Ujet is amazing

5,0 12 maanden geleden

Opmerkingen: I love Ujet's user-friendly interface and the new update makes it even greater great!

Pluspunten:

I've been using Ujet for over 3 years, and it's been a wonderful experience. Because of my tenure, a higher-level department had me add supervisor skills which allowed me to see in real-time all my floors aux and total time in them. In addition, it is helpful to be able to visualize the calls that are in the queue so we can take fast resolutions to run the department smoothly. That is only one of the many features I find more useful.

Minpunten:

The only thing I'd say is that once there is a high volume of calls or chats it will sometimes freeze and take a couple of minutes to update the aux or look for a specific agent. A potent connection is needed.

Jenero Jan
Customer Service Representative in VS
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Great Experience with UJET

5,0 11 maanden geleden

Opmerkingen: Great Experience, with UJET easy access and fun to use.

Pluspunten:

I like the most where you will be able to see the stats right away every after call, and easy to mute when you need to check resources and easy to make an outbound call. The interface is very good in the eyes.

Minpunten:

Least like is when changing aux where you need to tap twice, it is better if you can type the aux that you want to change.

Yeiry
Back up Supervisor in Dominicaanse Republiek
Consumentendiensten, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

The best platform for your interactions.

5,0 vorig jaar

Opmerkingen: Ujet helps me to resolve all different situations and issues that customers have using different apps. I can educate the customers about the process and bring great customer service using the quality that Ujet provides. Ujet makes my days easier. Is really easy to work using Turo.

Pluspunten:

I love to use Ujet for work. Is really easy the way you can take and make phone calls. My favorite part of using Turo is that is really fast and the quality of all the calls is really good no matter where you are. I definitely recommend Ujet to everyone.

Minpunten:

I don't have any negative comments about it.

argel
call center agent in VS
Telecommunicatie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

My Ujet experience

5,0 vorig jaar

Opmerkingen: Easy to use, We can track our daily calls and time allotted on each calls.

Pluspunten:

Ujet is easy to use specially on our daily work. We can track our daily calls, time allotted in every interactions.

Minpunten:

Since Ujet is one of the tools that we have, I don't have any cons on my experience since it is easy to use. We can track our daily calls.

Edgar
Customer Service Representative in VS
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Ujet

5,0 vorig jaar

Opmerkingen: Over all experienced was extremely helpful this gave a high customer service experience on my customer it easy to use specially the tools on it.

Pluspunten:

Ujet was helpful when it comes of interacting with customer service specially I am a customer representative it is easy to use tools in ujet that is why I have a lot of satisfied customer service experienced.

Minpunten:

In ujet it has a lot of useful features as far as I get started in Ujet I did not faced any problem on this platform.

lyka angelic
customer service support in VS
Consumentendiensten, 501-1.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Ujet is a very easy to use

5,0 vorig jaar

Opmerkingen: My overall experience is great, and I use it every day with no hassle.

Pluspunten:

I use Ujet for inbound to interact individually with our customers, but you can also use it for outbound calling, and it works perfectly fine.

Minpunten:

I think you can use Ujet in a standalone browser; it's just that there is an echo when using it.

Khim Cate
Customer Service Representative in VS
Telecommunicatie, 5.001-10.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

UJET daily experience

5,0 vorig jaar

Opmerkingen: As a daily UJET user, I highly prefer to use this continuously.

Pluspunten:

It is easy to navigate, all options are user friendly. You can easily be familiar with UJET and how it is used.

Minpunten:

There is nothing that I don't like specifically. I think it is user friendly and very easy to use on a daily basis.

Daryll Jane
Customer Service Represenative in VS
Consumentendiensten, 201-500 werknemers
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer

Ujet is the best

5,0 vorig jaar

Opmerkingen: My overall experience with Ujet is life changing due to my previous company was using another tool which is not user friendly as the Ujet.

Pluspunten:

What I like most in Ujet is that whenever there is upcoming call the Ujet will notify first what's Guest or Host calling and also there are a counting before the call start

Minpunten:

For me there is no reason to like least Ujet since I'm using it 5 days a week for 8 hours a day. Very smooth to used a user friendly

Polina Maria
Priority Services Specialist in VS
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Review for Software buyers

5,0 5 jaar geleden

Opmerkingen: I truly haven't experienced many issues with Ujet. We had a team of Specialists from Ujet to come out. They were very helpful and gave very good information and tips on how to successfully get the most out of Ujet.

Pluspunten:

I love that when you pull up a client in the database, all of their information comes up. Also, all of their related tickets come up as well. I love it when I click on a client's name and everything comes up. Phone calls, emails and the fact that we can merge a ticket into another ticket to keep everything organized are phenomenal and it's efficient.

Minpunten:

The thing I least like about Ujet is that in the Time and Date for the emails and phone calls that you send out will say Monday and not give the date. Or it will say today and not the date. It stays that way. They should always put in a date instead of putting the day because it's always changing and if you haven't checked in on a ticket or forgot to then you don't know if it's this Thursday or last Thursday. Or maybe I'm not looking at it correctly.

Susana
Agent in Peru
Consumentendiensten, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Totally recommended

4,0 3 jaar geleden

Pluspunten:

Ujet is really easy to use, and has a lot of different options to communicate with the customer, in the same call you can send text messages, photos while on the phone.

Minpunten:

The calls are automatically answered and only provide you 3 seconds to start talking and the recording feature glitches, so I usually have to download the audio.

Sharmaine
Care Representative in VS
Telecommunicatie, 10.000+ werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

UJET Experience

4,0 4 jaar geleden

Opmerkingen: Overall UJET is a great tool for call centers and I love the program. Although there are still issues with the overall use of UJET, it isn't a everyday thing. I am not dealing with issues everyday I log on, so I still believe that UJET is amazing and will be even better when the glitches are fixed.

Pluspunten:

This product is easy to use and doesn't cause for much explanation. It allows me to do my job with ease. I also have the ability to multitask while using UJET without messing up my calls and chats.

Minpunten:

I hate when UJET freezes or changes your status without you knowing. Sometimes you have to completely restart UJET just to get it back to normal. It will also randomly end the call even when your connectivity is good. Sometimes it will make the noise that I chat has come in, but I am unable to see it.

Geverifieerde reviewer
Geverifieerde LinkedIn-gebruiker
Financiële dienstverlening, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Easy for our team to hit the most aggressive SLAs I have ever seen

5,0 5 jaar geleden

Opmerkingen: Exceedingly positive, especially with training new hires who were not here when we rolled it out. Other than the lack of a smartphone app, UJET has been a dream.

Pluspunten:

Simple to use, and very easy to roll out to the whole team. UJET has been a reliable option that saved us from the pitfalls of our previous provider. Life's great with UJET.

Minpunten:

No app, so you are in essence tied to your desktop/laptop to use it

Rafael
QA Specialist in Honduras
Telecommunicatie, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

My experience with Ujet

5,0 5 jaar geleden

Pluspunten:

Ujet is a user-friendly software, when I started working in this company they were using a different call center platform that was everything but easy to use or user-friendly. The option to be in a 3-way call, hold time control and the auxes to use is awesome. Now, as a QA specialist, I love how easy it is to access reports with relevant data for my day to day job.

Minpunten:

When it was recently implemented there were multiple disconnections, froze screens and issues like that, but they were promptly resolved.

Paul
Network Operations in Ierland
Telecommunicatie, 1.001-5.000 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Keeping up with the times! (Superb team)

4,0 6 jaar geleden

Opmerkingen: Very good so far, the excellent support received from the team over at Ujet has very much added as a bonus.

Pluspunten:

Ease of use as one of the newest systems on the market, they really go in-depth into what the system has to offer.

Minpunten:

Some views are not as for-coming, we would like the ability to multi view calls queuing in one total number box for a particular campaign, currently Ujet doesn't offer this however, working with the team this seems to be a promising development. Also we would like to see an easier way to see "Internal Transfer" calls queuing as the current process or view is not "Real time" enough and involves manual filtering per campaign, which we have over 100 campaigns.

Joyce
Customer Care in VS
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Happy User

4,0 4 jaar geleden

Opmerkingen: I love using UJET the features and tabs were very easy to understand and read.

Pluspunten:

I like the ease of use and it's integration with other applications with the Linux desktop environment I work under.

Minpunten:

It appears as a user when working with multiple chats the messaging freezes within the phone application and sometimes does not work well with the other application that is integrated with it.

Kim
VP, Customer Support in VS
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer

Best of the best functionality

5,0 7 jaar geleden

Pluspunten:

Ujet provides the perfect combination of advanced functionality with ease of use. Through configurable tables, we can create the perfect set up immediately and directly. The best part however, is that Ujet offers services designed to wow customers while saving money. Unlike everyone else in this space, Ujet's cost structure does not benefit from extended handle times; as a result, Ujet is proud to help you cut cost by lowering AHT. That's a game changer!

Minpunten:

Only con was that Ujet was brand new when we launched. The launch went incredibly smooth but represented our biggest risk.

Rebecca
Customer Experience in VS
Consumentengoederen, 51-200 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer

UJET review

4,0 5 jaar geleden

Opmerkingen: Love Ujet! Great service!

Pluspunten:

The ease and efficiency of redaction of private information.

Minpunten:

Calls drop and you can’t keep the call after establishing connection again.

Danielle
Customer Experience Associate in VS
Consumentendiensten, 51-200 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

Reliable and User Friendly!

5,0 5 jaar geleden

Opmerkingen: Overall, very pleased with the service and we’re able to contact our customers with ease.

Pluspunten:

It’s very easy to use, and I rarely ever have a dropped call or customer concerned with our phone call status. It’s very clear and little lagging occurs.

Minpunten:

I’ve noticed sometimes there is a slight delay between the customer and I but it’s very minute and I’ve not experienced a customer complaint regarding it.

Jennifer
Customer Service in VS
Consumentendiensten, 201-500 werknemers
Heeft de software gebruikt voor: 6-12 maanden
Bron van de reviewer

SWAG Ujet

5,0 5 jaar geleden

Opmerkingen: When I first started to use it, it was pretty self explanatory. I didn't have any issues with it. It's pretty clear to understand

Pluspunten:

It's easy to use, and it doesn't require a hard install. It's simple to use and doesn't really require any instructions to be given. So easy a toddler can use it.

Minpunten:

The only thing, would be that it lags a little, but that could just be due to the internet connection.