Rise

Ease to use it and it is all I need

Opmerkingen: It is easy to process the payroll. Time saver.

Pluspunten:

Export input to excel sheet. Import excel to the system. I can generate reports for all departments. The customize functions is very powerful.

Minpunten:

Sometime the system is too slow. Especially on the rush hours, it is take time to go for next step. on the input sheet for search people, I would prefer more functions to search, for example, employee ID.

First Impressions

Pluspunten:

I like that there are many features that are important and the user experience is great for the employees. The chat feature is great and I've always had a positive interaction with those I'm connecting with there. Those that are part of the help-desk team in the chat feature are wonderful. The Goals section of the software is really great.

Minpunten:

There could be some improvements made with the software specifically with the time off approval flows of having tiered approvals and some more flexibility with the performance review section and check-ins. The implementation lacked effective communication and there were times where we felt abandoned. We also implemented Rise Health as our broker and I'm disappointed to say that this was a terrible experience. After speaking with the [sensitive content hidden] of Rise, it appears that many of the procedures that are supposed to be followed were not and we're still having issues with the implementation at two months post launch. Until Rise and GSC can work more seamlessly together, I would not recommend implementing Rise Health.

Evans

Opmerkingen: It has been difficult, conflicting direction, changes and poor onboarding process, too many needs cannot be met. feels like the wrong platform for our custom business but I have to say Rise support staff and managers have gone over and above trying to support us. We acknowledge we have not been the perfect client and have issues as well, perhaps we are too needy for what rise can support

Pluspunten:

The people and support, try very hard to satisfy but unfortunately there are just too many issues that we need that cannot be accommodated.

Minpunten:

Platform is fractured , development support is good but actual development is poor, frequent loss of resources

Rise is Great!

Pluspunten:

Rise is so easy to use and has a great user interface. It is so simple to navigate through to system to find what I need. I love the payroll input sheet, it makes it so easy to make changes to payroll, and I can easily view changes to an employees pay without having to submit the entire run. Such a time saver! The Customer Support Team is also amazing, it is always easy to get ahold of them when needed.

Minpunten:

Sometimes I will notice small glitches in the system, for example a date being in French when I have selected English for the system. Whenever I see something like this, the Customer Support Team is always able to investigate and resolve it quickly.

Excellent value, great responsive support with live chat, terrible interface

Opmerkingen: Simplicity for small Canadian businesses running payroll.

Pluspunten:

The pricing of this product is great, they were offering free payroll for organizations with less than 10 employees at one point, but now it's something that has to be requested. Great value for the services provided and live chat support is convenient. I do recommend this software to minimize the complexity of payroll functions for small businesses.

Minpunten:

It is not intuitive to use. Setup is very manual, requiring the user to download pdfs, sign them and re-upload. It's not very friendly towards accountants as the client has to create their own account. Creating a payroll run requires multiple steps, and T4 submission is not automatic. One selling feature of this product was that it integrates with QuickBooks or Xero. There is no integration. There is one guy that can create an Excel macro who requires the exact details of your accounting system setup.