Wie gebruikt deze software?

300.000 unieke gebruikssituaties. Marketing- en productteams (rijke visuele context die eenvoudig te delen is). Leidinggevenden (snelle, nauwkeurige analyse), bedrijven uit het MKB (die hulp nodig hebben bij het vertalen van Google Analytics.)

Gemiddelde scores

55 beoordelingen
  • In totaal 4.5 / 5
  • Gebruiksgemak 4.5 / 5
  • Klantenservice 4 / 5
  • Functies 4.5 / 5
  • Waar voor je geld 4 / 5

Productgegevens

  • Beginprijs US$ 29,00/maand
  • Gratis versie Ja
  • Gratis proefversie Ja
  • Implementatie Cloud, SaaS, Web
  • Training Live online
    Webinars
    Documentatie
  • Ondersteuning Kantooruren
    Online

Leveranciergegevens

  • Crazy Egg
  • https://www.crazyegg.com
  • Opgericht in 2006

Over Crazy Egg

Heatmaps, gebruikersopnames en A/B-testen. 300.000 klanten.

Heatmaps laten je zien hoe klanten scrollen, klikken, betrokken zijn en jouw website of toepassing ervaren. Met behulp van filters kun je specifieke klantsegmenten en gebruikssituaties begrijpen.

Gebruikersopnames helpen je om individuele gebruikerstrajecten te volgen via je website of toepassing. Je kunt opnames ordenen in afspeellijsten om snel patronen te identificeren.

De functies A/B-testen en bewerken helpen je om wat je hebt geleerd te vertalen naar experimenten om de UX te verbeteren.

Functies van Crazy Egg

  • Bestemmingspagina's en webformulieren
  • Campagnesegmentering
  • Doelgroeptargeting
  • Enquêtes
  • Funnelanalyse
  • Heatmaps
  • Multivariaat testen
  • Planning van tests
  • Split run tests
  • Statistische relevantie-analyse
  • Visuele editor
  • Dashboard
  • Dynamische kaarten
  • Elementanalyse
  • Insluitbare kaarten
  • Personal mapping
  • Radiale kaarten
  • Territoriale kaarten
  • Voor de wetenschap
  • Voor verkoop
  • Websiteanalyse
  • A/B-tests
  • Campaign tracking
  • Customer journey mapping
  • Dashboard
  • Kanaaltoewijzing
  • Meetwaarden voor sociale media
  • Predictieve analyse
  • Prestatiemeetwaarden
  • ROI bijhouden
  • Websiteanalyse
  • Campagnebehee
  • Conversies bijhouden
  • Doelstellingen bijhouden
  • Gebruikersinteractie bijhouden
  • Meerdere sites beheren
  • Paginaweergaven bijhouden
  • Referentiebron bijhouden
  • Tijd op site bijhouden
  • Trefwoorden bijhouden
  • Zoeken naar sites bijhouden
  • Concurrentenanalyse
  • Contentbeheer
  • Koppelingsbeheer
  • Prestatiemeetwaarden
  • Tools voor onderzoek naar trefwoorden
  • Waarschuwingen voor probleemgebieden

De nuttigste reviews van Crazy Egg

Crazy Egg Shows Me What's Hot On My Website!

Beoordeeld op 8-2-2018
Greg D.
Owner
Heeft de software gebruikt voor: 1-5 maanden
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
5 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: I get specific, measurable data about how my audience uses my website on a daily basis. I get recordings of real-time visits from customers. I get excellent split testing functionality with thorough analytics that I can use to tailor my content to my visitors.

Pluspunten: What I like most about Crazy Egg is that it offers me clear information about how people use my sight. It's one thing to design a site based upon how you think people will use it or even how they use others like it. It's another thing all together to know exactly how they use it, so you can constantly improve it. By giving me a heat map of my users' experiences, Crazy Egg makes it possible to see which elements of my site are working and which ones need improvement. At a glance, I can see which buttons get clicked the most, how far the average person scrolls down the page, and the order in which people read my content. That's valuable stuff! Crazy Egg goes a step further, though. It provides recordings of real visits from people, so I can watch as they tour my site. This let's me see the traffic pattern that potential customers are taking around my pages. By looking at how visitors tour my site, I can begin to notice patterns in their behavior and make sure that I'm always delivering what they want where they want it. As if all this wasn't enough, Crazy Egg also offers the ability to A/B Split test my pages. Now, there are lot of applications that will split test things, but I've not found one that does it as reliably and as thoroughly as Crazy Egg. The data it provides makes split testing quick and simple.

Minpunten: Honestly, there's not much to dislike with Crazy Egg. It's a specialized tool for a specific job which means that it will be one of many such tools in your tech stack. And even though it has affordable price points, it's still one more thing you have to pay for. that's just the way online marketing is moving these days. I use a full automation platform and I still have Crazy Egg, because my platform doesn't do what Crazy Egg does. Maybe one day there will be a platform that does everything, but for now I'll keep using Crazy Egg.

A helpful tool but becoming buggy

Beoordeeld op 21-6-2018
Elaine S.
Web Developer and User Interface Specialist
Hoger onderwijs, 501-1.000 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
2 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: We've learned a lot about how our visitors interact with different pages on our website - they tend to click on every image even if it doesn't appear to link to anything, so we've learned to link more images than we used to. Mobile visitors tend to scroll a ton and just stop a few key places to skim, so we've learned to push that most important content higher up on the page so they don't have to scroll and skim so much.

Pluspunten: CrazyEgg provides all kinds of helpful insights about the particular pages you decide to track. You can see how far users are scrolling down your page - which gets really interesting on mobile, because you can see how they scroll right past certain sections and focus on others, which can help you improve page layout. You can also see where people are clicking - including "non-clickable" elements, like images, so you then know you should link not just text but also an image. There's also a spreadsheet of everywhere people have clicked, so you can view the data however it's most comfortable to you. You can track both publicly accessible pages and password-protected ones; you just have to install a browser extension to capture initial screenshots of protected pages.

Minpunten: Over the past year I've noticed bugs creeping in. I set up snapshots and they just remain in "pending" status. It's happened so many time I now have to create a calendar reminder to check back in 6-8 hours and make sure my snapshots have all started. Customer support has not been able to determine why this happens or provide any resolution. The other downside is you only get data on the specific pages you track, and they've now added the ability to split out mobile vs. tablet vs. desktop, so if you want to see how visitors on different devices act differently, that will eat up 3 snapshots for every URL. Nice data to have, it's just very limited, so you have to plan out which pages you're going to track and rotate to really make headway on your site.

Crazy Egg nails user experiance

Beoordeeld op 4-5-2019
Joshua T.
Digital Marketing Specialist
Internet, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
4 / 5
Gebruiksgemak
4 / 5
Functies en functionaliteit
4 / 5
Klantenondersteuning
4 / 5
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Opmerkingen: Every time we sign a new client we recommend crazy egg as an option, and every time a client uses it we almost always end up use the user data to suggest changes that helps improve the conversion rates on the site.

Pluspunten: The level of information you get from this software is insane. Being able to tell if users are clicking on something expecting a link has made a huge difference in how we design and review websites. That alone has helped us create a better funnel to get users to convert.

Minpunten: There really wasn't much I didn't like about the software, I felt the customer service was a little slow at times. Other than that this is a really great piece of software to help improve the overall experience on your site.

The tool is generally ok but for split testing it didn't really work for us

Beoordeeld op 21-11-2018
Geverifieerde reviewer
SEO Specialist
Financiële dienstverlening, 501-1.000 werknemers
Heeft de software gebruikt voor: 2+ jaar
Bron van de reviewer 
4/5
In totaal
4 / 5
Gebruiksgemak
3 / 5
Functies en functionaliteit
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: We've used the tool for several years, generally for split testing - to help us evaluate different designs of a page. It offers heatmaps, click maps - on which elements the users clicked, where they usually reach down scrolling.

Minpunten: It worked well for several years, but then it became buggy. Some of the snapshots didn't record any visits or recorded far less visits than the other page variant. Which is a problem, since the traffic was distributed evenly between both page variants. I don't think it's something we did, because on some snapshots it worked well, on others not so well. That's why we switched to another tool. Also, if you want to monitor desktop and mobile, you should create separate snapshots for each device.

Antwoord van de leverancier

van Crazy Egg op 9-1-2019

We are sorry you had a bad experience toward the end of your time with Crazy Egg. There are some great tools in the market and we hope you've found one that's working well for you. Thanks for taking the time to share this feedback. We'll learn from it.

Love it!

Beoordeeld op 4-7-2018
Geverifieerde reviewer
Marketing Manager
Vastgoed, 13-50 werknemers
Heeft de software gebruikt voor: 1+ jaar
Bron van de reviewer 
5/5
In totaal
5 / 5
Gebruiksgemak
5 / 5
Functies en functionaliteit
5 / 5
Klantenondersteuning
Waar voor je geld
Waarschijnlijkheid van aanbeveling:
Niet waarschijnlijk Zeer waarschijnlijk

Pluspunten: I really like how everything works in Crazy Egg, I make snapshots of almost every page on our website on desktop and mobile, and this helps our developers and designers greatly. It has the ability to view the snapshots in heatmap, scrollmap, and confetti showing where users came from. It is super helpful and works smoothly. Totally recommend for all who are not using it yet, it's a treasure :)

Minpunten: I think I would love to have a feature to download all the snapshots when they are ready to my computer. Because I make screenshots and it's not very convenient.

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