Supermetrics

One of the best tools to connect and extract data between tools

Pluspunten:

- Extract data from any tool - Our use case: Hubspot into Looker: The connector is very fast;- Query builder to build custom queries into your analytics

Minpunten:

- Need to pay extra for connectors that are not built into the basic plans

Great for Visualizing Data via Google Data Studio

Opmerkingen: I having been using Supermetrics for many years in my various marketing roles. I find it essential in making good marketing decisions by utilizing actionable reports with clean visualizations.

Pluspunten:

Pulling data with ease to Google Data Studio

Minpunten:

Paying extra for more data connectors and occasionally some connectors seem to pull in correct data.

A very good tool for any marketer or webanalyst

Opmerkingen: If you're serious about data-driven marketing, Supermetrics is a must-have plugin for Google Sheets. We use it for a lot of reports in our day-to-day job.

Pluspunten:

Supermetrics is a lifesaver for data-driven marketers. It seamlessly integrates with Google Sheets, allowing us to effortlessly pull in marketing and Google Analytics data. It's incredibly versatile, simplifying the data collection and reporting process.

Minpunten:

The pricing can be a bit steep for smaller businesses, and there's a learning curve when setting up more complex data queries. Additionally, occasional connectivity issues can be frustrating, but these are rare

Terrible customer service, refusing to refund a billing error

Opmerkingen: Problem with Supermetrics billing. This year, we were billed in error because of a miscommunication with the team. The entire year we have not used the service, not even once. Now, Supermetrics (PIC) is refusing to provide a refund for the fee that was charged. When you sign up for a service, you place trust in a company that any issue like this will be solved easily and fairly. And with many SAAS companies that is the case. However, with Supermetrics it's different. I am now sharing this experience in the hope my experience will help other customers to make a good decision and not use this service, but instead choose a company that puts customers first and will agree a refund in a clear case of mistake when the service was not used.

Pluspunten:

Functionality mathes what we were expecting

Minpunten:

Billing policy - unclear, some option for Auto-renew but it shows next to the previous year not the current year so easy to trick into a renewal in error. Customer service - when I approached with a problem, no energy to solve it [Sensitive Content ]and just pushing the problem around, refusing to solve and trying to drag terms out of the small print to support their inaction. Trust - treating me as someone trying to cheat the company when in fact we paid in error due to unclear billing portal (experiences shared by many customers just look at their facebook page). General stupidity - for some reason they feel like clinging on to the $828 they owe us as a refund is somehow good for Supermetrics, when clearly taking advantage of a customer that shared their card details and placed trust in Supermetrics. Well now is the final chance for Supermetrics to put this right. I can't force them to provide a refund but I can ensure the story is shared in full detail so that other customers don't fall into this trap and that will no doubt be 100x more expensive to Supermetrics than treating us with respect and providing the due refund with a smile when we asked.

Review on API

Opmerkingen: Great

Pluspunten:

Query builder, easy to authenticate and connect to any social networking accounts, adopter to connect BI tools

Minpunten:

Based on our requirement I found this tool a perfect solution